Specializing in Cutting-Edge Call Centers , Help Desks, and Service Desks

 Professionals in service desks, help desks, call centers, web service portals, and other touch points for internal and external customers, meet yearly at these annual conferences to learn, share, and
synergize as a community of practice.

♦  THE SIGNATURE EVENT (Sept. 2008)  ♦  GOVERNMENT CUSTOMER SUPPORT (May 2009)  ♦

 

The 10th Annual Signature Customer Service and a Support Professionals Conference September 29 - October 1, 2008 ~ ~ ~ Loews Coronado, San Diego, CA SAVE $100 - RESERVE YOUR SEAT BY AUGUST 23rd, 2008 Signature Event Opening Keynote! Dan Stockdale, his tiger and a few surprise animals are coming to the stage in San Diego to demonstrate the importance of building trust and relationships with others.  This is not a circus act and these are rescued animals. Why choose this event when there are so many others to choose from and travel costs have increased? 46 sessions to choose from and 5 keynotes Full day workshop with Bill Price to learn how and why "The Best Service is No Service" or choose from two half-day workshops. Go deeper into topics - extended mini-workshops offered in the core conference. Service Desk Analysts and Managers certification training developed in Europe - very advanced material taught by two of the industry experts. Large variety of topics ranging from global support, outsourcing, workforce management, stress management, unbiased review of technology, managing change, online service, remote workers, speech analytics, benchmarking, coaching, ITIL, Going Green, wikis and blogs, loads of case studies and more. Learn from a distinctive line-up of respected names, industry experts and individuals from the private and public sectors with progressive Service Desks and Contact Centers. Go home with knowledge AND tangible take-aways that you can use immediately.  These resource handouts, including white papers, templates, guidelines and more, are excellent tools to use as references and share with others. We are even giving away free books! Cost Savings Get certified and attend the conference all in one trip. Bring your staff and share the learnings. If more then 3 attend save an extra 15% off the full fare costs, including the certification training. Come one day early or stay one day later and visit a local destination on us. Email our CEO, Ivy Meadors, directly at ivy@hthts.com to let her know you are bringing two or more from your organization and she will buy up to four people in your group,  a pass to Sea World or the San Diego Zoo - your choice.  This is only available if you email her directly.  This offer only applies to those who bring 3 or more attendees from the same group. Respond between July 1st - August 31st, 2008 to be eligible for this offer. Gas prices making it hard to take the family on vacation?  Bring the family with you to stay at the incredible resort.  While you are getting an education during the day they can go play at Sea World, Disney World, San Diego Zoo, and do other fun things.  Take the evening to share the resort, the beach and visit downtown San Diego. You travel on business expenses - one less air-fare to purchase and the resort costs are covered. The cost savings justify bringing the family on vacation. Can't travel outside of California? This is one of the last chances to attend a Help Desk or Call Center conference in California in 2008. Get more training on more topics in one trip then attending numerous events and seminars.

The 2008 Signature Event's Executive Board

Conference Chair Bill Price Driva Solutions	Master of Ceremonies Dave Stockwell REI
Conference Co-Founder and President Ivy Meadors High Tech High Touch Solutions, Inc.	Conference Government Co-Chair Daryl Covey NEXRAD
VP of Conference Management Lisa Prendergast High Tech High Touch Solutions, Inc.	Conference Key Contributor Seanna Sams Department of Social and Health Services
Director of Conference Management Sharon Koby High Tech High Touch Solutions, Inc.	VP of Technology Andy Reeves High Tech High Touch Solutions, Inc.

Conference attendees share:

"Ivy is a master networker. She initiates creative venues for learning and networking in the customer service space. Conferences and training events are only the beginning of what she creates for varying sectors. The Signature Customer Service Conference and the Government Customer Support Conference are two of her hallmarks. Stay tuned for what she will offer next. Kate Nasser, www.smartpeopleskills.com."

"I would absolutely love to speak at any/all of your events - I'm in awe of the quality and content of each of these great conferences (and I've attended enough "other" conferences to know a real winner/loser when I see one - and yours are REAL WINNERS). " "Keep up the great work," Greg Charles, Computer Associates (CA)

Sean Fenton of Fuqua School of Business at Duke University shared:  "Thank you, so much, for taking a personal interest in me during the Help Desk Conference in New Orleans. The sincerity with which you extended your support and friendship has had a profound impact on me.

High Tech High Touch Solutions, Inc.

Cutting-edge Consulting and Professional Services

High Tech High Touch Solutions, Inc.™, founded in 1993 by Ivy Meadors, is an advanced, highly specialized consulting and system integration firm focused on solving the unique problems of customer contact centers and help desks worldwide.

• Selecting new call center or help desk technology?

• Need an assessment of your service and support center to benchmark or enhance service delivery?

• Thinking of adding Wiki's Blogs or advanced knowledge management to the offerings?

Contact us to access a team who are among the most experienced and effective help desk and contact center consultants. We offer comprehensive, vendor-neutral, expert assistance in managing your customer touch-points.

We will help you "Explore Your Options" and "DRIVE " to find success both personally and professionally.

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