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Here come the Millennials! Join us next week to
explore the minds of the young leaders, the Generation Y's,
preferably known as the Millennials', and learn how to develop this
generation to become the next leaders of our organizations. This
could be one of the sessions this year that has the highest
attendance, or at least one of the most inspirational.
This is a topic that applies to any industry and all ages. We have
someone flying in from California, a car load coming from Portland
and even people who are bringing their children who are
"Millennials."
I will be selling Eric Chester's book at the session, "How to Get
Your Frontline to Care About your Bottom Line: Getting them to Give
a Damn." The cost of the books are discounted and being sold for
$15.00 each. Please plan to bring cash or a check made out to High
Tech High Touch Solutions to get your own personal copy. We won't be
taking credit cards.
Meeting Details:
April 19th (next Wednesday)
Starbucks Corporate Headquarters in Seattle
1:30 - 4:00.
Be there early to get a seat because we plan to start at 1:30!
Everyone is welcome and there are no fees to attend. Also there is
no need to RSVP. Just show up and be ready for an incredible
learning experience.
Ivy Meadors, President Northwest Call Center Professionals and
Help Desk Northwest
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Meeting Details |
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Session Title: Developing Young Leaders
Date: April 19, 2006
Time: 1:30 - 4:00
Location: Starbucks Corporate Headquarters
Do you have employees or teenagers ranging in age from
twelve to twenty-five who are aspiring leaders? The
Millennials, commonly known as "Generation Y", are the next
most likely leaders of our corporations and government
agencies. It is important to know how to effectively help
prepare and develop these young minds for their future
potential.
At the April 19th meeting we will have six panelists ranging
in age from sixteen to twenty-four on stage along with Ivy
Meadors on the subject of developing young leaders. This is
a rare opportunity to hear what is in the minds of six young
people in an open forum to explore what it takes to develop
young leaders from the Millennial Generation. We will
explore mentoring, behavioral styles of the different
generations, communication considerations, and leadership
techniques that are the most effective for the Millennials.
You will hear specifics and statistics about the different
Generations and receive many resources. We will encourage
audience participation for a highly interactive,
thought-provoking and stimulating discussion.
Our Panelists include Corissa Meadors (16) student, Kevin
Osborne (17) student, Annie Reimer (20) college student,
Jennifer Jeffery (21) employed at Nintendo, Leona Higashi
(21) employed at Starbucks, Kristiana Jimenez (24) youngest
call center manager at Costco.
About our Moderator:
Ivy Meadors is CEO and founder of High Tech High Touch
Solutions, Inc., a trade show producer and consulting firm
specializing in help desks and call centers. Award winning,
speaker-consultant, Ivy Meadors, has over 29 years of
experience in call centers and help desks. She is considered
one of the industry’s most respected leaders and is one of
the top 5 most recognized names in the Help Desk industry.
She got her roots in the industry during her tenure at U S
West Communications and IBM.
The owner and producer of both the
Help Desk Professionals Conference and the
Government Customer Support Conference, Ivy is the sole
woman tradeshow / events company owner in our industry. Ivy
is also co-founder and President of the Northwest Call
Center Professionals Association and President of the Help
Desk Northwest User Group.
Ivy publishes the online newsletter, eSharings, has been
published in the top industry magazines and newsletters,
wrote a monthly column for Customer Interface Magazine - one
of the top call center magazines in the industry, received
the Service News Award for being one of the 25 most
influential people in the service and support industry, and
received the honor of being one of the Top 10 Legends in the
Help Desk Industry.
As an experienced keynote speaker and seminar leader, Ivy is
known for her engaging, thought provoking, spontaneous
style, delivering forward thinking, and unconventional
ideas. She carries the title of Professional Speaker as
recognized by the National Speakers Association. Ivy’s
presentations are rich with content and alive with humor and
real-life examples. You may not always agree with her
position but she will certainly challenge you to think of
things from a different view-point as she challenges the
norm and promotes the exceptional.
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Monthly Sponsor |
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SafeHarbor Technology Corporation provides managed
Web self-service environments that improve customer service
while simultaneously lowering support costs.
SafeHarbor solutions integrate self-service into a
multi-channel customer support strategy, enabling an
understanding and optimization of the complete customer
experience. In as few as eight weeks, SafeHarbor designs,
builds and optimizes Web-based customer support solutions
for mid—to large—sized enterprises. Some of its customers
include American Airlines, Cingular, IBM, State of
Washington, TiVo, T- Mobile, and Washington Mutual. For more
information please visit
http://www.safeharbor.com.
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News and Events |
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ACCE
is the Place – It Just Gets Better Every Year!!
Now in its 3rd year in Seattle, the Annual Call Center
Exhibition (ACCE) has gained momentum and become known as
the most comprehensive event in the industry. We’re right
here in your own back yard - please don’t miss the chance to
attend this great conference! This year’s highlights
include:
- Six comprehensive conference tracks
- Full and ½ day in-depth pre-conference workshops
- Microsoft Pavilion - highlighting the latest contact
center solutions from Microsoft and its partners
- Exciting sessions like “Have You Hugged a Techie
Today – Creating Harmony Between Call Center Management
& IT”
- Three Inspiring Keynotes
- And of course, Special Interest Group Roundtables,
hosted by NWCCP, HDNW & NWSP!
As a member of NWCCP or HDNW you have the exclusive
opportunity to attend the conference at enormous discounts –
as much as 50% for those of you who volunteer! In addition,
you can attend for FREE simply by registering for a
complimentary exhibit hall pass. This pass admits you to
much more than just the exhibit hall – attend three keynote
presentations and a special roundtable breakfast facilitated
by your Northwest peers! Register Now!Take advantage
of your 25% discount or register for a FREE exhibit hall
pass now at
https://www.cmpevents. com. Or, call 800-441-8826. Be
sure to use priority code NWAPR.
As the west coast ACCE representative, I am always here to
answer your questions. Please feel free contact me via
e-mail at rebecca@the-event- solution.com or (206) 378-
4409.
_____________________________ _
The 5th Annual Government Customer Support Conference and
Expo for Call Centers, Help Desks, and Service Portals -
Arlington, VA June 14-15, 2006
The Government Customer Support Conference and Expo (GCS) is
the only event of its kind in the United States with its
focus on Establishing Advanced Federal, State, and Local
Contact Centers, Help Desks, and Service Portals.
Captain Geoff Abbot of the U S Coast Guard from the Katrina
and Rita disasters will be keynoting about leadership during
a disaster.
Visit www.governmentconference.com to check out the rest of
this incredible program.
Anyone who emails GCS@hthts.com and says they are a member
of NWCCP, HDNW or NWSP (Portland) will receive a special
discount of $250 off the full conference fee until May 1st,
2005. Call 425- 398-9292 for more information and to
register.
______________________________
The 8th Annual Help Desk Professionals Conference and Expo
will be held in San Antonio, September 25- 27,
2006 at the Hyatt on the Riverwalk, just across the
street from The Alamo!
We have an incredible program already under construction -
one that will truly rival other similar Help Desk
conferences. The program includes topics focused on
leadership to a level rarely experienced at a conference of
this nature. ITIL will be a key part of the program. Our
exclusive Mastermind discussions lead by experts will be
held on the primary topics relative to our industry.
If you are interested in being part of the event, email
HDP@hthts.com as soon as possible. There are still a few
board positions left and a handful of volunteer
opportunities. Ask others who were volunteers last year -
they loved it! Proof: many are coming back and volunteering
again.
This event continues to draw return attendees, many having
attended all seven prior years. Our programs are fresh and
innovative and explore topics that many don't approach at
other similar conferences.
To register or get involved call 425-398-9292 or email Ivy
at ivy@hthts.com.
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Resources |
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Newly Updated - Find all the
NWCCP newsletters on our website
http://www.hthts.com/NWCCPnewsletters.htm It's easy to
search for great content that is pertinent to your business
when you need it. Check it out!
Available Now - Did you miss the March meeting
focusing on the exploration of ITIL? OR Have you been
waiting for Gregg Charles' presentation to be posted? -Don't
wait, it's now available. These are great resources to share
within your organization. Visit our website and go to the
bottom of the
Calendar of Events page for this slide deck and others
from our previous sessions.
http://www.hthts.com/NWCCPCalendarofEvents.htm
Opportunity awaits! We want to hear from you; what
you are reading, job openings that you have, resources you
have found useful and other ideas as well as thoughts you
have. Remember you get your name and your companies name
published which means you will get more than 15 minutes of
fame by contributing to our growing community.
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Job openings and Available Candidates |
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High Tech High
Touch Solutions has two sales position available. They will
be working for me, Ivy Meadors. One position is for a
commissioned sales person to sell sponsorships for
our conferences. This individual can work anywhere in the
United States from their home.
The other position is for an attendee sales person
who contacts our prior conference attendees and reaches out
to new attendees to invite them to come to our events. This
role also includes office administration. The position is in
Woodinville, but does offer some limited work at home
opportunities.
Please contact Christine our executive assistant for details
or to set up an appointment to talk to me about the roles.
She can be reached by email at Christine@hthts.com or by
phone at 425-398- 9292.
Please send your listings to nwccp@hthts.com to be
included in the next announcement.
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Directions to Meeting |
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Driving and Parking Instructions to Starbucks
in Seattle at the Starbucks Support Center Building (SSC)
2401 Utah Avenue South Seattle, WA 98134
The main entrance to the Starbucks building is on 1st
Between the Office Depot and Sears. You will proceed to the
elevator and go to the 8th floor (the main Reception area
for Starbucks).
Please let the receptionist know you are there for the
NWCCP/HDNW meeting.
Our sponsor, SafeHarbor, will be providing refreshments
Traveling South on I-5 Take the 4th Avenue South exit. Turn
right on 4th Avenue South. Turn right on Lander. Go across
1st Avenue South. Turn right on Utah Avenue South.
Traveling North on I-5 Take the Spokane Street exit. Turn
right on 6th Avenue South. Turn left on Lander. Go across
1st Avenue South. Turn right on Utah Avenue South.
Traveling West on I-90 Take I-90 to the end. Turn right on
4th Avenue South. Turn right on Lander. Go across 1st Avenue
South. Turn right on Utah Avenue South.
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