The October NWCCP / HDNW meeting will be held at the Swedish Medical Center starting at 1:30 on October 18th. (Directions to Swedish at bottom of newsletter.)

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Topic: The Top Ten Secrets of Peak Performers

What separates peak performers from average performers? How can you apply their secrets to enhance your energy and your performance?

Recent research clearly demonstrates that the key to peak performance is not how you manage your time, it’s how you manage your energy.

Believe it or not, some stress is actually GOOD for you! Using examples from professional athletics and successful corporate executives, you can discover how to create maximum benefit from the stresses in your life.

We’ll explore how professionals in all walks of life can turn stresses into successes. You can apply many of these practical tools immediately in your life to noticeably increase your energy and enhance your success.

We’ll also discuss effective ways to manage stress, how to access a high performance state at will, and how to balance your energy levels to stay at the top of your game.

Meet the Speaker: Laurie Finkelstein, CH, is a Clinical Hypnotherapist and a Certified Personal Trainer. She offers an integrative approach to achievement and motivation using proven techniques from sports psychology and hypnosis. She teaches monthly classes at Evergreen Hospital, and serves on the board of directors of the Washington State Chapter of the National Guild of Hypnotists.

For more information about achieving your peak potential, visit her website at www.PositiveCentral.com where you will find free reports, articles and lots of powerful information designed to help you achieve your goals.

Access useful resources on Laurie's website

New! A resource table has been added to our monthly meetings. As a community of practice we invite you to take advantage of many free white papers, articles, gadgets, trinkets, books and newsletters we will make available to attendees of NWCCP and HDNW meetings. We invite you to share your "freebies" as well.

NO VENDOR SALES and MARKETING MATERIAL WILL BE PERMITTED. All things shared must be approved by a board member.

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At the Help Desk Professionals Conference we went on a site tour of Washington Mutual's Call Centers in San Antonio, Texas. They have about 1400 people spread over a number of different floors and departments.

ELearning is crucial for them to keep everyone trained with such a high number of staff. They have done some very forward thinking things. They have people with MBAs in eLearning to develop their training. They use Flash, interactive training material, and numerous other means to get people involved and excited to take the courses. We will be adding this topic to our future conferences. (Ivy Meadors)

Coincidentally, I got this notice today in email. I thought you would find the information useful.

TRAINING AND DEVELOPMENT TRENDS
E-learning Comes of Age
Computer Business Review
6th October 2006
By Jason Stamper

Demand for e-learning software has received a boost as companies seek to train staff for regulatory requirements such as Sarbanes-Oxley, while several major M&As have shaken up the vendor landscape in the sector. Nick Mayes reports.

Internet-based training technologies have not always enjoyed the best reputation among enterprises, perhaps tarnished by some of the unwieldy, and at times ineffective, computer-based training (CBT) technologies that came before them.

Giddy with dotcom excitement in the mid-1990s, organizations invested heavily in applications and content to enable them to train their workforce using computer-based technologies, with the promise that it would be a quicker, cheaper and more flexible process than pulling people out of the office and forcing them into a classroom.

The problem was that most employees were not taking up these courses and, of those who did, many did not complete them. Frustrated by their slow speed, and unable to engage with frequently unattractive presentations lacking the crucial element of human interaction, workers often found CBT to be a big turn-off. For the full story, click here.


Are any of you using eLearing? Will you write to me and let me know. Maybe we can share some ideas with our readers. (Ivy@hthts.com)

This book should really get you stimulated. You might like to check it out. "Take This Job and Ship It: How Corporate Greed and Brain-Dead Politics Are Selling Out America"

Amazon.com book description: "Major U.S. corporations continue to ship jobs overseas by the millions and, because of their influence in Washington, avoid paying a king’s ransom in taxes. Many billions of dollars that these companies fleece from the government and the American people go overwhelmingly to investments in expanding production capabilities overseas. In short, our government is in the grip of corporate and foreign interests, and the American worker has born the brunt of this culture of corruption. How can we stem the tide of outsourcing? Why has the White House done nothing? Will the middle class survive?"

On the Amazon.com website a reader wrote this review: "I found Amazon's customer service phone number on the internet and called them to order this book. Amazon has shipped their Customer Service jobs to India. The Amazon agent was very polite, but couldn't understand me, nor spell anything I said. Outsourcing is TREASON! Who is going to pay American taxes when Americans aren't working? I bought this wonderful book at Borders. American jobs for American workers! I have loved Amazon, but, GOOD-BYE AMAZON!"

 

Driving and Parking Instructions to Swedish Medical Center in Seattle at 747 Broadway in Glaser Auditorium on the 1st floor

From the North, traveling south on I-5:· Take I-5 southbound to the James Street Exit (No. 165A). Turn left (east) onto James. Travel for six blocks to the intersection of James and Broadway. Turn left (north) onto Broadway and travel 1.5 blocks. Turn left into the main hospital entrance, and follow the signs to the underground parking garage.

From the South, traveling North on I-5:· Take I-5 northbound to the James Street Exit (No. 164A) · Turn right (east) onto James · Travel for six blocks to the intersection of James and Broadway · Turn left (north) onto Broadway and travel 1.5 blocks · Turn left into the main hospital entrance, and follow the signs to the underground parking garage.

From the Eastside, traveling west on I-90:· Take I-90 westbound to the I-5 North Exit (No. 2C) · Take the James Street Exit (No. 164A)Stay in the right lane and turn right (east) onto James · Travel for six blocks to the intersection of James and Broadway · Turn left (north) onto Broadway and travel 1.5 blocks · Turn left into the main hospital entrance, and follow the signs to the underground parking garage.

From the Eastside, traveling west on SR- 520:· Take SR-520 westbound to the I-5 South Exit · Take the James Street Exit (No. 165A)Turn left (east) onto James · Travel for six blocks to the intersection of James and Broadway · Turn left (north) onto Broadway and travel 1.5 blocks · Turn left into the main hospital entrance, and follow the signs to the underground parking garage.

Parking: You will need to park in the main garage underneath the hospital, There is a charge to park. You may be able to find parking on the street, but it is metered. Bus Service: The Number 9 bus goes right by the hospital. Several others, such as the 3 and 4, stop one or two streets over from the hospital (cross streets are Madison, Broadway, Minor, and James).

Directions to Glaser Auditorium: · Come into the main hospital entrance at 747 Broadway · Glaser Auditorium is on the first floor · From the main lobby, follow signs to the Southwest Elevators. · When you reach the end of the hall, take a right. · The auditorium will be on your left.

 

email: nwccp@hthts.com

HDNW website: http://www.hdnw.org

NWCCP website: http://www.nwccp.com