Meet the Board


	Neighborhood and Worldwide Contact Center Professionals
	Sharing Ideas for Creating Customer Service Excellence

Meet the NWCCP and HDNW Combined Board Click on the board members email address to email them directly.

Ivy Meadors - co-founder President Consultant, Speaker High Tech High Touch Solutions 425-398-9292 Ivy@hthts.com	Scott Kelly - co-founder Treasurer Regional Manager Symon Communications 425-357-8287 skelly@symon.com	Susan Gemmel VP of Member Care 2-1-1 Director Crisis Clinic 206-461-3210 sgemmel@crisisclinic.org	Jennifer Miller Newsletter Editor IT Help Desk Manager Alaska Airlines 206-652-1580 jennifer.miller@alaskaair.com


Seanna Sams Key Contributor Manager DSHS SAMSSM@dshs.wa.gov	Dave Stockwell Director of Business Strategies Help Desk Manager REI 253-395-5919 dstockw@rei.com	Ron Henson Key Contributor Desktop Support Manager RealNetworks 425-216-5085 rhenson@real.com

Previous Board Members Lori Scott, REI (2002 - 2004) Lisa Zerda, Molina Healthcare, Co-founder of NWCCP (2002-2004) Lauren Kutshka, Costco (2003-2004) Mary Sligh, Siemens (2004-2005) Brian Johnson, Alaska Airlines (2004 - 2005) Mary Kay Wegner, City of Redmond (2003-2005) Chriss Cardwell, Watermark Credit Union (2005-2006) Susan Wick, Alaska Airlines ( 2002-2005) Wendy Dickerman, Classmates.com (2003-2005) Nancy Read-Rojas, Swedish Medical Center (2005-2006)