Neighborhood and Worldwide Contact Center Professionals

Sharing Ideas for Creating Customer Service Excellence in
Contact Centers and Help Desks

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Articles

The following information has been assimilated with the goal to provide you things that will benefit you personally or professionally.

Please send your contributions and suggestions for material to include to nwccp@hthts.com.

 


Increase Your Chances of Success: Tailor your resume and cover letter, and resist including a laundry list of all you’ve ever done.

Lead Without a Rope, Author, Ivy Meadors

Focus on the Human Side of Change in the Support Environment, Author, Ivy Meadors

Training Budget Cut Again?, Author, Ivy Meadors

Coaching and Developing Call Center Staff, Author, JJ Lauderbaugh

Reap the Harvest Through Empowerment, Author, JJ Lauderbaugh

We are Judging Machines, Author, Brad Worthley

Victicrat or Rock Star, Author, Pete McGarahan

 

 

 

Disclosure

The listed resources are intended to contribute to your call center's success and ability to provide excellent customer service, in the best working environment for the people. 

We are not recommending any of these solutions or services, they are only listed as sources that may be helpful to you and your organization. 

Links may fail if the provider disconnects them, which is outside of our control.  We will update them as we discover them.