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In today's fast-paced support industry, it is essential to know how to
leverage the organization's information through proper management.
The Certified Knowledge
Management course will give an introductory look at defining knowledge
management in the global support community. Participants will learn the
basic framework and strategies for knowledge management and the procedures
needed to implement world-class knowledge
management tools. STI Knowledge
Best Practices is among one of the many topics to be discussed
during this class.
Topics Include:
• Defining Knowledge Management
• Selecting Knowledge Management Tools
• Creating a STEM (subject, type, element, module)
• Applying Best Practices for Writing Solutions
• Evaluating and Maintaining Knowledge Base Effectiveness
Prerequisite: None
Course Outline / Topic Information
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City
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Date
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Atlanta, GA
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Tuesday,
February 10, 2004
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Washington, DC
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Tuesday,
February 17, 2004
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Chicago, IL
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Thursday,
March 04, 2004
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Tallahassee, FL
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Wednesday,
March 17, 2004
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New
York, NY
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Thursday,
May 13, 2004
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Tallahassee, FL
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Wednesday,
June 16, 2004
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New
York, NY
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Thursday,
October 21, 2004
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To REGISTER for this course, call High Tech High Touch
Solutions at (425) 398-9292.
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