The Customer Service and Support Professionals (CSSP)
Call Centers, Contact Centers, Service Desks and Service Portals

Sharing Ideas for Creating Customer Service Excellence
 in Contact Centers, Service Desks

Join CSSP today for free resources and meeting announcements.  

CSSP





CSSP Seattle Board

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Corina Stretch
Puget Sound Energy

 

Suzanne Fairchild
Oracle

 

Tony North SumTotalSystems

 

Scott Kelly

Intradiem

 

Seanna Sams

DSHS

 

Tom Sweeny

T-Mobile

 

Ivy Meadors

High Tech High Touch Solutions, Inc. 


 

CSSP Portland Board

 

Sandy Wilson

Mentor Graphics

 

Kim Leverich

PacifiCorp

 

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The CSSP Community includes; contact centers / call centers, help desks / service desks, and service portals serving customers using different dimensions of mediums from phones, chats, texts, emails, and social media networks.

 

 

CSSP Washington Event

 

 

2 INCREDIBLE SPEAKERS!

 

Carol Bowser presents: 

 "5 Simple Questions That Solve Problems, Build Relationships & Get the Job Done"

 

Barry Long Presents:

"Strive for Greater Accomplishments Through Goal Setting"

 

DATE: August 10th, 2016

 

TIME: 2:00 - 4:00 PM

 

LOCATION: Bellevue Library in Bellevue, WA   

 

COST: NONE

 

REGISTER TODAY!

 

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SPEAKER #1 - Carol Bowser

 

5 Simple Questions That Solve Problems, Build Relationships & Get the Job Done
Speaker: Carol Bowser, Conflict Management Strategies

We all know that communication and collaboration are essential to solving problems, building productive working relationships and working as a team to get the job done. Yet, very few organizations have an easy to duplicate, not too hard to remember, effective method for accomplishing collaboration.
5 simple questions change all of that. 5 questions that embody empathy, acknowledgement, problem solving, organizational values, and a movement to action. Pretty amazing.

Benefits of Attending:
· Learn a method for engaging in critical conversations with customers, co-workers & supervisors.
· Hone your ability to distinguish Proposals from Problems.
· Gain insight into why most conversations go sideways or nowhere at all.
· Practice techniques for preparing for conversations that will set you & the other person up for success.
· Learn not only what to say, but how to say it for maximum results
Meet Carol:

Carol Bowser founded Conflict Management Strategies, a company emphasizing training, mediation, and consulting on conflict resolution in schools and workplace. Organizations hire Conflict Management Strategies Inc. to increase productivity by easing workplace conflict and tension, to train employees in conflict resolution skills, to evaluate internal conflict resolution processes, to facilitate tangible change within the working environment, and to coach key employees to higher levels of performance.

Attorney: After several years of practicing Employment Law, Carol decided to become an entrepreneur and work with organizations to prevent costly workplace conflict and share the gospel of "Managing Conflict-Empowering People." She knows the difference between what employees perceive to be unfair and what is illegal.

 

SPEAKER #2 - Barry Long

 

Strive for Greater Accomplishments Through Goal Setting
Speaker: Barry Long, Talk and Roll

Barry Long was and is an extreme sports freak and intrepid explorer of any new adventure. He was 22 years old when a near-fatal motorcycle crash completely and permanently altered almost everything he knew about life. His back was broken in ten places, his spinal cord destroyed. When he understood that he would never walk again, he struggled through his rehabilitation and started his life over again through unconditional determination, positive personal energy, and a sense of humor. Barry discovered early in his recovery that choosing to live with a genuinely positive attitude, setting realistic and achievable goals, and learning to ask for help makes anything possible.
 
Rolling in his wheelchair, Barry has traveled extensively through 19 countries. He has learned meaningful lessons about overcoming life's challenges, and he shares these in a style that is as distinctive as it is refreshing in its candor, its honestly, its humor, and its message of hope and success.

Barry has remained active in competitive wheelchair sports and he takes his unbridled enthusiasm for life to new heights, which he shares with his audiences. He is an avid participant in extreme sports like snow skiing, water skiing, road racing, wheelchair biking, and skydiving. 

He set a bungee jumping record while in New Zealand He has also been featured on the Discovery Channel, the Canadian CBC Sports channel and can be seen in advertising campaigns for Boeing, AT&T, Magic Wheels and Medicare.

For over 20 years, Barry has made hundreds of presentations to organizations, small businesses and fortune 500 companies all of the world, inspiring audiences to strive for greater accomplishment by setting goals that lead to success. He has presented goal setting training to Boeing as well cultural diversity and leadership training to Microsoft and its international affiliates. 

 

 

 

 

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Speaker's share a wealth of information, presentation slides, and handouts in meetings.  If you missed a meeting, some information provided is posted on our website.

Click for resources


 

Be a sponsor and reach over 1200 people in the private and public sectors!

Get excellent, focused exposure to company and government agency's call centers and help desks.

Make a difference in the community and be recognized for your contribution to the education and networking opportunities for those in the contact center and service desk industry.

Click for information

 

Job Postings

Notices are sent out via email and the CSSP social network.  It is easier and gets the information to you faster. If you are a job placement agency or have an opening in your own company, email them to us and we will spread the word. 

Email: CSSP@hthts.com

 

Get Involved

Join our community of practice by helping out at meetings, contributing content to CSSP notices, speaking at a meeting, or on a tele-seminar. We welcome suggestions for speakers or offers to host a meeting.

Site tours are enjoyed by everyone.  Host a meeting and take the group on a tour of your contact center or service desk. It's fun and affords excellent networking for everyone.

Email: CSSP@hthts.com


Please invite others to sign up on our secure email list to be kept in the loop to receive all notices from the CSSP. You can sign up on the top of any of the webpages.

 

Attendees share their testimonials:

"Thank you for sponsoring "Shop Talk"!  I appreciated the invite and felt that it was great to get together with others and discuss ideas and pain points that are common in the Call Center Industry. I appreciated your insight and hearing from your experiences and others.  I hope that each of the other participants where able to take ideas away that they might find useful. Again, thank you for your time and the valuable resource tools that you’ve forwarded on." - Roy, Costco Wholesale

 

"Penny Reynolds did a great job training the Call Center School class for the CSSP group.  I learned a lot and appreciated the opportunity to attend." - Ann, Cutter and Buck

 

This is the first HTHTS/CSSP tele-seminar  I have participated in and have blocked off my Outlook for every 1st Tuesday in the future!  As I transition from my 30 year AF career to the civilian world,  I have thought of myself a leader/teacher/mentor…but today I am a student. Thank you for the inspirational presentation." - Peter, Col, USAF

 

"I was very grateful to be a part of your meeting yesterday.  What a fabulous idea "Shop Talk" is!  I will certainly utilize some of the brainstorming!"  - Jamie, Costco Wholesale


Disclaimer:  Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation. Sources are intended to provide a resource that may contribute to your work efforts, or personal and professional development.

 

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