Customer Service and Support Professionals (CSSP) Home Page

The Customer Service and Support Professionals (CSSP) Call Centers, Contact Centers, Help Desks, Service Desks and Service Portals Sharing Ideas for Creating Customer Service Excellence in Contact Centers and Service Desks
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	The CSSP Community includes contact centers, call centers, help desks, service desks, and service portals serving customers using different dimensions of mediums from phones, chats, emails, and social networks.
		2011 Meetings, Events, and Teleseminars
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	CSSP Seattle Sponsor Orion is a nonprofit organization with a mission to enhance career opportunities for men and women with disabilities. Since 1957 we have supported this mission through the successful operation of our business enterprises, which includes Orion Contact Center Services. Orion’s goal in these businesses is to deliver world-class service and products, which helps to ensure continued support of our mission and creates an ideal environment for vocational training. Orion’s contact center is a scalable multichannel center with certified management and agents. Our service is exceptional and our prices are very competitive. We welcome the opportunity to talk to you about how we can fulfill your customer contact requirements, whether you need full services, or just overflow and afterhours work for your existing operation. As a social enterprise, your business helps Orion achieve success in our mission and improve our community and the lives of the people we serve. Matthew Van de Voorde Director - Contact Center Services Division *ORION* 1717 South 341st Place Federal Way, WA 98003 253-946-4411 x7030 mattv@orioncontactcenter.com www.OrionContactCenter.com www.OrionWorks.org
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	Resources Speaker's share a wealth of information, presentation slides, and handouts in meetings. If you missed a meeting, any information provided is posted on our website. Click for resources
	Be a sponsor and reach over 1100 people in the private and public sectors! Get excellent focused exposure to company and government agency's call centers and help desks. Make a difference in the community and be recognized for your contribution to the education and networking opportunities for those in the contact center and service desk industry. Click for information
	Job Postings Job notices are sent out via email and the CSSP social network. It is easier and gets the information to you faster. If you are a job placement agency or have an opening in your own company, email them to us and we will spread the word. Email: CSSP@hthts.com
	Get Involved Join our community of practice by helping out at meetings, contributing content to the newsletter, or speaking at a meeting or on a tele-seminar. We welcome suggestions for speakers or offers to host a meeting. Site tours are enjoyed by everyone. Host a meeting and take the group on a tour of your contact center or service desk. It's fun and affords excellent networking for everyone. Email: CSSP@hthts.com Please invite others to sign up on our secure email list to be kept in the loop to receive all notices from the CSSP. You can sign up on the top of any of the web pages.
	Attendees share their testimonials: "Thank you for sponsoring "Shop Talk"! I appreciated the invite and felt that it was great to get together with others and discuss ideas and pain points that are common in the Call Center Industry. I appreciated your insight and hearing from your experiences and others. I hope that each of the other participants where able to take ideas away that they might find useful. Again, thank you for your time and the valuable resource tools that you’ve forwarded on." - Roy, Costco Wholesale "Penny Reynolds did a great job training the Call Center School class for the CSSP group. I learned a lot and appreciated the opportunity to attend." - Ann, Cutter and Buck "Jan [McLaughlin], This is the first HTHTS/CSSP tele-seminar I have participated in and have blocked off my Outlook for every 1^st Tuesday in the future! As I transition from my 30 year AF career to the civilian world, I have thought of myself a leader/teacher/mentor…but today I am a student. Thank you for the inspirational presentation." - Peter, Col, USAF "I was very grateful to be a part of your meeting yesterday. What a fabulous idea "Shop Talk" is! I will certainly utilize some of the brainstorming!" - Jamie, Costco Wholesale

CSSP Board in Seattle

Suzanne Fairchild, CA

Corina Stretch, Puget Sound Energy

Matt Van de Voorde, Orion

Sara Starbuck, Horizon Air

Jan Cervelli, Super Supplements

Ivy Meadors, High Tech High Touch Solutions

CSSP Board in Portland

Sandy Wilson, Mentor Graphics

Kim Leverich, PacifiCorp

Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

Reach us at CSSP@hthts.com or call 425-398-9292.