Customer Service and Support Professionals (CSSP) Home Page

The Customer Service and Support Professionals (CSSP) Call Centers, Contact Centers, Help Desks, Service Desks and Service Portals Sharing Ideas for Creating Customer Service Excellence in Contact Centers and Service Desks
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	The *CSSP Community* includes contact centers, call centers, help desks, service desks, and service portals serving customers using different dimensions of mediums from phones, chats, emails, and social networks.
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	2010 Meetings, Events, and Teleseminars
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	CSSP Portland Sponsor - BetterWorld Telecom In the $900 Billion US telecom carrier market, BetterWorld Telecom is the only nationwide, full-service voice and data services provider focused on serving businesses and organizations that support social justice and sustainability. BetterWorld provides business-grade telecommunication solutions, applications, hardware and cloud computing services in over 30 states, comprised of traditional services such as local, long distance, toll free, conferencing, Internet access, as well as cloud communications services such as VoIP, unified communications, and Virtual PBX products. BetterWorld adds cloud computing services to create a holistic solution that provides a single source for the nervous system of organizations, the service provider of tomorrow, today. BetterWorld is the only certified carbon neutral carrier in North America and offers on average 23% savings off the competition, a 100% service guarantee, while donating 3% of revenues to causes that benefit children, education, environment, and fair trade. Click here to read about four BetterWorld customers: Obama Campaign for Change, World of Good, Greenpeace USA and Grants Management Systems — organizations with complex national and international communications requirements — and learn how BetterWorld has improved their operations, while saving them money and aligning their supply chain with their mission. For more information, please visit www.BetterWorldTelecom.com or call 800.538.8181. Our sponsor and active member of the CSSP is Matt Bauer. He can be reached at 866.567.2273, ext. 904.
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	CSSP Seattle Sponsor - Orion Teleservices “Based in Federal Way, Orion has over 50 years of experience as a social entrepreneur integrating successful commercial business enterprises and vocational services for individuals with disabilities. The mission of Orion’s Teleservices Division is to provide world class service to your customers while providing career training and employment opportunities to people with disabilities. Our new Customer Relations Service and Training Center provides a full range of contact center services. For clients with their own contact centers, we can also provide qualified agents trained in your specific contract, reducing recruitment and training costs while increasing your employee retention.” For more information contact our active CSSP member from Orion: Matthew Van de Voorde, (253) 661-7805 or visit www.OrionTeleServices.com

	Be a Sponsor and reach almost 1100 people in the private and public sectors! Get excellent focused exposure to company and government agency's call centers and help desks. Make a difference in the community and be recognized for your contribution to the education and networking opportunities for those in the contact center and service desk industry. Click for information
	Job Postings We have decided to send out job notices via email and not post them on our website. It is easier and gets the information to you faster. If you are a job placement agency or have an opening in your own company, email them to us and we will spread the word. Please invite others to sign up on our secure email list to be kept in the loop to receive all notices from the CSSP. You can sign up at the top of any of the web pages. Email: CSSP@hthts.com
	Get Involved Join our community of practice by helping out at meetings, contributing content to the newsletter, or speaking at a meeting or on a tele-seminar. We welcome suggestions for speakers or offers to host a meeting. Site tours are enjoyed by everyone. Host a meeting and take the group on a tour of your call center or service desk. It's fun and affords excellent networking for everyone. Email: CSSP@hthts.com

CSSP Board in Seattle

Seanna Sams, Department of Social and Health Services

Suzanne Fairchild, CA

Karen Nutt, Interactive Intelligence

Corina Stretch, Puget Sound Energy

Lin Provost, Technical Manager

Ivy Meadors, High Tech High Touch Solutions

CSSP Board in Portland

Sandy Wilson, Mentor Graphics

Susan Bates, PacifiCorp

Kim Leverich, PacifiCorp

Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

Reach us at CSSP@hthts.com or call 425-398-9292.