The Customer Service and Support Professionals (CSSP)
Call Centers, Contact Centers, Service Desks and Service Portals

Sharing Ideas for Creating Customer Service Excellence
 in Contact Centers, Service Desks

Join CSSP today for free resources and meeting announcements.  


CSSP Seattle Board

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Corina Stretch
Puget Sound Energy


Suzanne Fairchild


Tony North SumTotalSystems


Scott Kelly



Seanna Sams



Tom McSweeny



Ivy Meadors

High Tech High Touch Solutions, Inc. 


CSSP Portland Board


Sandy Wilson

Mentor Graphics


Kim Leverich



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The CSSP Community includes; contact centers / call centers, help desks / service desks, and service portals serving customers using different dimensions of mediums from phones, chats, texts, emails, and social media networks.



CSSP Washington Event



Margo Lindsay from Russell Investments presents:


"Onbaording Made Simpler"


DATE: October 26th, 2016


TIME: 2:00 - 4:00 PM


LOCATION: Bellevue Library in Bellevue, WA   






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Speaker's share a wealth of information, presentation slides, and handouts in meetings.  If you missed a meeting, some information provided is posted on our website.

Click for resources


Be a sponsor and reach over 1200 people in the private and public sectors!

Get excellent, focused exposure to company and government agency's call centers and help desks.

Make a difference in the community and be recognized for your contribution to the education and networking opportunities for those in the contact center and service desk industry.

Click for information


Job Postings

Notices are sent out via email and the CSSP social network.  It is easier and gets the information to you faster. If you are a job placement agency or have an opening in your own company, email them to us and we will spread the word. 



Get Involved

Join our community of practice by helping out at meetings, contributing content to CSSP notices, speaking at a meeting, or on a tele-seminar. We welcome suggestions for speakers or offers to host a meeting.

Site tours are enjoyed by everyone.  Host a meeting and take the group on a tour of your contact center or service desk. It's fun and affords excellent networking for everyone.


Please invite others to sign up on our secure email list to be kept in the loop to receive all notices from the CSSP. You can sign up on the top of any of the webpages.


Attendees share their testimonials:

"Thank you for sponsoring "Shop Talk"!  I appreciated the invite and felt that it was great to get together with others and discuss ideas and pain points that are common in the Call Center Industry. I appreciated your insight and hearing from your experiences and others.  I hope that each of the other participants where able to take ideas away that they might find useful. Again, thank you for your time and the valuable resource tools that you’ve forwarded on." - Roy, Costco Wholesale


"Penny Reynolds did a great job training the Call Center School class for the CSSP group.  I learned a lot and appreciated the opportunity to attend." - Ann, Cutter and Buck


This is the first HTHTS/CSSP tele-seminar  I have participated in and have blocked off my Outlook for every 1st Tuesday in the future!  As I transition from my 30 year AF career to the civilian world,  I have thought of myself a leader/teacher/mentor…but today I am a student. Thank you for the inspirational presentation." - Peter, Col, USAF


"I was very grateful to be a part of your meeting yesterday.  What a fabulous idea "Shop Talk" is!  I will certainly utilize some of the brainstorming!"  - Jamie, Costco Wholesale

Disclaimer:  Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation. Sources are intended to provide a resource that may contribute to your work efforts, or personal and professional development.


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