The Customer Service and Support Professionals (CSSP)
Call Centers, Contact Centers, Service Desks and Service Portals

Sharing Ideas for Creating Customer Service Excellence
 in Contact Centers, Service Desks

Join CSSP today for free resources and meeting announcements.  

CSSP



CSSP Seattle Board

Corina Stretch,
Puget Sound Energy

Suzanne Fairchild,
CA

 

Matt Van de Voorde

 

Sara Starbuck, Alaska Airlines

 

Ivy Meadors, High Tech High Touch Solutions, Inc. 

 

CSSP Portland Board

 

Sandy Wilson Mentor Graphics

 

Kim Leverich

PacifiCorp

 

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The CSSP Community includes; contact centers / call centers, help desks / service desks, and service portals serving customers using different dimensions of mediums from phones, chats, texts, emails, and social  media networks.


Mark your calendar and register today for the
 ACCE Conference and Expo.

 

At the ACCE conference, on May 14, 2013 from 2:00 - 4:00 PM, the CSSP Seattle meeting will be held at the WA. Convention Center.

  

Everyone is invited to attend the CSSP meeting for no cost!

 

PLUS attend the ACCE Conference and Expo for the special CSSP discount and receive 20% off any ACCE conference package.

 

 

CSSP Meeting Details

 

SPEAKER: Leslie O'Flahavan, E-Write, from Maryland

TOPIC: To Be Announced

DATE: May 14, 2013

TIME: 2:00 - 4:00 PM

 

Register now for the CSSP session being held at the ACCE Conference.  

 

==> PLUS!

All attendees to the CSSP session will receive an Expo Hall pass, access to all keynotes (except for luncheon keynote), the exhibit hall, bonus education sessions and receptions. The keynote is scheduled from 4:00 - 4:45 pm, followed by a networking reception in the exhibit hall. CSSP attendees could make a full afternoon out of it!

 

Register for the CSSP session here.

== > AND THE BEST PART!  < ==

 

Register to attend the entire ACCE Conference and Expo and receive a
20% discount off any ACCE conference package. Simply enter the code CSSP.

 

This is the very best discount opportunity available to individuals.
 

 

CSSP Seattle April Meeting


"Back to the Customer Future"

Bill Price, Driva Solutions

DATE: April 24, 2013

 

TIME: :2:00 - 4:00 PM

 

LOCATION:  

CA Technologies

13810 SE Eastgate Way #500

Bellevue, WA 98005

 

COST: Absolutely nothing!

 

REGISTER TODAY!

 

 
 
==>   2013 Meetings, Events, and Teleseminars   <==
 

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Speaker's share a wealth of information, presentation slides, and handouts in meetings.  If you missed a meeting, some information provided is posted on our website.
Click for resources


 

Be a sponsor and reach over 1200 people in the private and public sectors!

Get excellent, focused exposure to company and government agency's call centers and help desks.

Make a difference in the community and be recognized for your contribution to the education and networking opportunities for those in the contact center and service desk industry.

Click for information
 

Job Postings

Job notices are sent out via email and the CSSP social network.  It is easier and gets the information to you faster. If you are a job placement agency or have an opening in your own company, email them to us and we will spread the word. 

Email: CSSP@hthts.com
 

Get Involved

Join our community of practice by helping out at meetings, contributing content to the newsletter, or speaking at a meeting or on a tele-seminar. We welcome suggestions for speakers or offers to host a meeting.

Site tours are enjoyed by everyone.  Host a meeting and take the group on a tour of your contact center or service desk. It's fun and affords excellent networking for everyone.

Email: CSSP@hthts.com

Please invite others to sign up on our secure email list to be kept in the loop to receive all notices from the CSSP. You can sign up on the top of any of the webpages.

 

Attendees share their testimonials:

"Thank you for sponsoring "Shop Talk"!  I appreciated the invite and felt that it was great to get together with others and discuss ideas and pain points that are common in the Call Center Industry. I appreciated your insight and hearing from your experiences and others.  I hope that each of the other participants where able to take ideas away that they might find useful. Again, thank you for your time and the valuable resource tools that you’ve forwarded on." - Roy, Costco Wholesale

 

"Penny Reynolds did a great job training the Call Center School class for the CSSP group.  I learned a lot and appreciated the opportunity to attend." - Ann, Cutter and Buck

 

"Jan [McLaughlin], This is the first HTHTS/CSSP tele-seminar  I have participated in and have blocked off my Outlook for every 1st Tuesday in the future!  As I transition from my 30 year AF career to the civilian world,  I have thought of myself a leader/teacher/mentor…but today I am a student. Thank you for the inspirational presentation." - Peter, Col, USAF

 

"I was very grateful to be a part of your meeting yesterday.  What a fabulous idea "Shop Talk" is!  I will certainly utilize some of the brainstorming!"  - Jamie, Costco Wholesale

Disclaimer:  Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation. Sources are intended to provide a resource that may contribute to your work efforts, or personal and professional development.

 

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Reach us at CSSP@hthts.com or call 425-398-9292.

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