The Customer Service and Support Professionals (CSSP)
Call Centers, Contact Centers, Service Desks and Service Portals
Sharing Ideas for Creating Customer Service Excellence in Contact Centers & Service Desks
The history and more about the CSSP (previously the NWCCP and HDNW) is below.
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the Customer Service and Support Professionals (The CSSP)
The NWCCP was originally named the Northwest Call Center Professionals when it was founded in 2002 with a focus on creating an avenue for service and support professionals to network and learn from one another. It has since grown in name and mission, to Neighborhood and Worldwide Contact Center Professionals, a community of practice now available to anyone in our industry wherever they are located.
HDNW,Help Desk Northwest, was founded in 1992 by Pamela Matthews who led the board of six. The association was originally aligned, in name only, with the Help Desk Institute. The association has remained strong and grew to become the largest help desk chapter in the USA. The group changed into a call center and help desk combined organization in 2002 when the NWCCP was started.
Ivy Meadors and Scott Kelly co-founded the NWCCP along with Lisa Zerda. Scott has been on the HDNW board for over a decade and Ivy has been on the board since it was founded in 1992.
The associations have continued to grow as one and have become exceedingly strong. To keep things growing and to continue to increase the size of the network, the two associations have become part of High Tech High Touch Solutions. The associations remain a unit lead by a board of committed individuals and supported by the community. In March 2009, the community changed their name to theCustomer Service and Support Professionals (CSSP).
There is no fee to attend the meetings or membership fees to join. We are supported by the people in the service and support industry, the community and their remarkable willingness to contribute to the future of our world.
The organization's concentration is on real life operational issues faced on a daily basis in a call / contact center or help / service desk, sharing proven success strategies. We provide incredible networking and knowledge exchanges in regular meetings, including site tours of different centers.
Leading industry experts from around the world share their skills and contribute to our member’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources.
We share information and resources, including job openings and job candidates, matching people with jobs in through our online notices in our newsletters.
Behind the scenes, apart from our meetings and newsletters, we connect people with people when specific questions are emailed to us. (email@example.com). We may know the answer to your question or know someone who does or where you can find it.
If you want to contact a specific company we check our database to see if we have a contact there and reach out to them to ask if we can make the introduction. We do not pass people's information out without their permission.
Our objective is that everyone benefits by learning new ideas for improved efficiencies to exceed service and support goals, make new contacts in the industry for peer to peer support, and realize personal and professional growth.
The CSSP Board
BOARD MEMBERS EMERITUS
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Reach us at CSSP@hthts.com or call 425-398-9292.
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