Customer Service and Support Professionals (CSSP) Sponsors

BetterWorld Telecom

In the $900 Billion US telecom carrier market, BetterWorld Telecom is the only nationwide, full-service voice and data services provider focused on serving businesses and organizations that support social justice and sustainability. BetterWorld provides business-grade telecommunication solutions, applications, hardware and cloud computing services in over 30 states, comprised of traditional services such as local, long distance, toll free, conferencing, Internet access, as well as cloud communications services such as VoIP, unified communications, and Virtual PBX products.

BetterWorld adds cloud computing services to create a holistic solution that provides a single source for the nervous system of organizations, the service provider of tomorrow, today. BetterWorld is the only certified carbon neutral carrier in North America and offers on average 23% savings off the competition, a 100% service guarantee, while donating 3% of revenues to causes that benefit children, education, environment, and fair trade.

Click here to read about four BetterWorld customers: Obama Campaign for Change, World of Good, Greenpeace USA and Grants Management Systems — organizations with complex national and international communications requirements — and learn how BetterWorld has improved their operations, while saving them money and aligning their supply chain with their mission.

For more information, please visit www.BetterWorldTelecom.com or call 800.538.8181. Our sponsor and active member of the CSSP is Matt Bauer. He can be reached at 866.567.2273.

Business Telecom Products, Inc.
Established in 1991, BTP is a direct stocking distributor of the latest headsets, conferencing equipment, desk and PC phones, and accessories--all from world-wide leading brands. Our loyal customers include Fortune 500 companies, regional organizations, and local businesses in a variety of industries: education, government (federal, state and local), health care, high tech, insurance, legal, telecommunications and utilities.

What Makes BTP Different? We provide much more than great products. Our highly responsive team is also dedicated to providing unparalleled customer support - saving you time, money and hassles. We can save you the high cost of internal support. Just consider us your headset and conferencing help desk.

Our Mission: Helping companies increase efficiency and lower operating costs with office communication products and value-added service. Through exceptional relationships, we strive to be our customer's only choice.

For more information, please visit www.BTPI.com or call Marilyn Torrison on 800-457-4287.

CA

CA, one of the world's leading independent, enterprise management software companies, unifies and simplifies complex information technology (IT) management across the enterprise for greater business results. With our Enterprise IT Management vision, solutions and expertise, we help customers effectively govern, manage and secure IT.

Contact: Suzanne Fairchild
425-201-3601
suzanne.fairchild@ca.com
www.ca.com

Cerium Networks

Cerium Networks is recognized as the leading integrator of secure unified communication solutions. Our core business is the design, implementation and support of unified communication solutions; IP Telephony, Unified Messaging, Collaboration, Contact Center, Wireless, Network Security, Audio Recording and Video Teleconferencing.

We are a certified provider for the following manufacturers:
Cisco Systems, Avaya, Inc., Nortel, Microsoft, IronPort, Tandberg, and Verint

As call centers evolve to multi-media contact centers with full CRM capabilities, many businesses are evaluating their call center technology and looking for new ways to make every customer contact count. Empowering our customers to fully utilize and integrate the capabilities of their systems and applications is important to Cerium.

For more information please visit www.ceriumnetworks.com

FrontRange Solutions

Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organizations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list.

FrontRange's HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organizations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity.

For more information contact: Kirk Downs, 719 532 7425 or visit www.frontrange.com

KRP Communications

KRP Communications is a complete contact center communications provider. Since 1998, KRP has helped our valued business partners better serve the needs of their customers through next generation technology. Our mission is to engineer high-value customer interactions between you and your customers.

KRP focuses not only on the technology side of the business but on the overall business application. We tie in the applications that enable your team to better manage your customer relationships seamlessly and efficiently, providing both more productive interactions and a better customer experience.

Derick Fisher

Account Executive

KRP Communications

Direct - (360) 200-5091

derickf@krpcomm.com

Orion Teleservices

Orion is a nonprofit organization with a mission to enhance career opportunities for men and women with disabilities. Since 1957 we have supported this mission through the successful operation of our business enterprises, which includes Orion Contact Center Services. Orion’s goal in these businesses is to deliver world-class service and products, which helps to ensure continued support of our mission and creates an ideal environment for vocational training.

Orion’s contact center is a scalable multichannel center with certified management and agents. Our service is exceptional and our prices are very competitive. We welcome the opportunity to talk to you about how we can fulfill your customer contact requirements, whether you need full services, or just overflow and afterhours work for your existing operation.

As a social enterprise, your business helps Orion achieve success in our mission and improve our community and the lives of the people we serve.

ORION Teleservices
1717 South 341st Place
Federal Way, WA 98003
For more information, contact: Matthew Van de Voorde
253-946-4411 x7030
mattv@orioncontactcenter.com
www.OrionContactCenter.com
www.OrionWorks.org

Volt Workforce Solutions

Volt Workforce Solutions is an industry leader in talent acquisition and deployment, providing best-in-field contingent and permanent employees to a range of industries. Ranked by Fortune as one of the World's Most Admired Companies for 2009, Volt's consultative recruiting methods consistently deliver unparalleled service that help our clients thrive.

Portland contact:
Casey Enstrom
Senior Business Development Manager
Six Sigma Yellow Belt

Volt Workforce Solutions | 1300 SW Fifth Avenue,
Suite 2600 | Portland, OR 97201
censtrom@volt.com | t: 503.227.3332 | c: 425.985.3750

xmatters

xMatters relevance engines enable mass personalization - the ability to deliver personalized information, instructions, requests and procedures to everyone, from employees and team members, to customers and partners - automatically within seconds. Each individual receives only what matters to them, and nothing that does not.