High Tech High Touch Solutions presents
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Delivering Advanced leadership techniques Proven customer service techniques Innovative rewards and motivators Industry best practices Innovative business processes Educational learning experience Progressive use of technology |
What does the IRS, the National Reconnaissance Office, FAA, and U.S. Census Bureau, Utah.gov, and the City of Hampton have in Common? They are all presenting case studies, sharing proven ideas to use in your own work groups, at the 5th Annual Government Customer Support (GCS) Conference and Expo! World Bank Tour will be Friday morning from 9:00 - 11:00.
Site seeing tour will be Wednesday night - please
RSVP gcs@hthts.com.
See detailed
conference program. “A Special Invitation From the Desk of Ivy Meadors" Join me at The 5th Annual Government Conference and Expo June 14-15 in Arlington, VA and benefit from practical, actionable information on strategy, vision, and execution to establish Advanced Federal, State and Local Government Contact Centers, Help Desks and Service Portals” I believe strongly in the value of Help Desks and Call Centers. When I was given the opportunity to acquire the Government Customer Support Conference and Expo and the Help Desk Professionals Conference and Expo they became an avenue to help practitioners focus on leadership in service and support, to facilitate intimate networking opportunities and pull together experts who deliver high quality presentations using advanced presentation skills. Can you think of a better way to deliver educational and networking opportunities to those in our service and support industry? DISCOVER THE STRATEGIES, TACTICS AND BEST PRACTICES TO SOLVE YOUR GREATEST CONTACT CENTER AND HELP DESK CHALLENGES We are shaking things up in the conference business! Big conferences offer one sort of experience but we find intimate sessions go a lot further when you need to master the techniques to advance your service and support organizations. Our events are known worldwide for being highly interactive venues that promote intimate discussions, facilitate relationship building, and provide an educational forum to advance your call centers, help desks and service portals. Everyone benefits from the knowledge of others. Our session leaders share innovative and proven solutions to give you immediate techniques, take-aways, and approaches to apply in your own group. The session leaders are available for individual discussions before and after their presentations. Our speakers are handpicked and must meet very high standards to speak at our events. You invest time and money to go to a conference and we guarantee you will get the full value from this investment. Our speakers understand how crucial this is and how valuable your time is. Each speaker must deliver content-rich presentations that provide you valuable resources, ideas and tools. We also encourage our speakers to provide a handout, template, or other resource applicable to their topic. LEADERSHIP IS THE PRIMARY FOCUS AT OUR EVENTS CAPTAIN GEOFF ABBOTT, LEADERSHIP DURING THE KATRINA DISASTER Join Captain Geoff Abbott from the U. S. Coast Guard will share success stories of individuals taking the initiative to “lead from the middle” and save lives, from someone who was there during Hurricanes Katrina and Rita. BRAD WORTHLEY, WORLD RENOWNED LEADERSHIP SPEAKER AND AUTHOR Leadership expert and author, Mr. Brad Worthley, will teach how to use outstanding leadership skills in a service culture to create leaders that have vision and can inspire and motivate their employees to greatness. (Book signing at event) EXCLUSIVE MASTERMIND SESSIONS - A POPULAR PART OF OUR EVENTS During three different 50-minute periods, we will have 10-12 facilitated discussions delivered by advanced individuals on over 20-30 different topics. These sessions will ensure you get to know others at the conference and get into deep discussions on pertinent topics. ATTEND SESSIONS THAT ARE EDUCATIONAL AND RELEVANT
2006 GOVERNMENT CUSTOMER SUPPORT EXCELLENCE AWARDS Government Customer Support Excellence Awards for 2006 will recognize public sector help desks, call centers, and/or other customer portals. A formal awards ceremony will be held at our event. The previous year’s winners will present their solutions as part of our extensive program. Winners and other finalists are selected by a panel of judges representing both public and private sectors for the categories of teamwork excellence, technical excellence, customer focus excellence, and overall excellence. The Government Customer Support Excellence Awards are presented on behalf of the Government Customer Support Community of Practice for the sole purpose of fostering the sharing and implementation of effective practices in the support of Government's customers, both internal and external. WHAT YOU WILL LEARN
WHY YOU AND YOUR COLLEAGUES SHOULD ATTEND
WHAT MAKES THIS EVENT UNIQUE
DELIVERING RESULTS – HOW MUCH IS THIS WISDOM WORTH With this incredible line-up of speakers, it would make sense to ask thousands per seat. But my mission is to bring you strategies and tactics for the lowest possible financial outlay for the most value. I want this conference to be open to anyone who is serious about success in the often-challenging world of providing service and support. That’s why I am offering you an opportunity to attend this event for only $1095.00, if you register before May 1st, 2006. And here's the deal – if you attend our event, and for any reason after spending the full two days with us, that you are unhappy, I will return the conference fee you paid. It’s that easy!
REGISTER TODAY TO
RESERVE YOUR SEAT AT OUR EXCLUSIVE EVENT If you want to meet our expert speakers, hear amazing case studies, network with your peers, and hear time-tested secrets to establish an advanced federal, state or local government contact center, help desk or service portal, register NOW. Make an investment in yourself. Just take two minutes right now and register to join us in Arlington, VA. You won't regret a moment of it. If you would like an invoice, my staff will gladly have one sent to you immediately. Just email us at gcs@hthts.com. Will you take me up on this incredible opportunity? There are few events that will deliver such rich opportunities to network and benefit from the expertise of others in your same industry. I look forward to seeing you at the Government Customer Support Conference 2006. Warmly, Ivy
Meadors
Visit www.governmentconference.com often for updated details and GCS Preview's invaluable content, loaded with hints, tips, and resources. |
Attendees Speak Out
"I
believe the Government Customer Support Conference is an asset to those
that serve in the government call center profession. I also think that
it has the potential to be THE professional point of contact for
information and resources for our call centers." Liz Nisely City of Hampton
"The topics were relevant and useful. Thank you for a great
conference!" Jeremiah Niedzwiecki BAE Systems "Daryl, your vision was great. Thank you for thinking of government employees. This far exceeded my expectations. I can't sincerely say enough."
"This conference exceeded my expectations. I was worried because
it was small compared to [name withheld], however I received much more
pertinent information." Connie Pryor Bureau of Reclamation
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Event Partners
Association of Support
Professionals
Customer Service Group
Government Customer Support Community of
Practice
HDI Capital Area Local Chapter
Northwest Call Center Professionals |
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GCS 2006 |
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