Join us at The 6th Annual Government Conference and Expo May 7-9, 2007 in Alexandria, VA for practical, actionable information on the strategy, vision, and execution which create advanced Federal, state and local Government contact centers, help desks and other service portals.

Leaders of help desks, contact centers, web service portals, and other customer touch points for Government's internal and external customers come together yearly at our annual Government Customer Support Conference and Expo (GCSC) to learn, share, and synergize as a community of practice! 

This event delivers unprecedented educational opportunities for government professionals in customer service and support at all organizational levels.  Our mission is to empower you with the knowledge and skills to make yours among the most effective and efficient service and support centers and service portals.

This year's program will be an exciting mix of:

• Practitioner case studies from throughout Government.

• Support industry professionals sharing their expert perspectives on key practices and trends.

• Networking sessions to address your issues in optimizing your support.

• Extended sessions, and mini-workshops with an entire track focused on leadership.

From fine-tuning an existing contact center or help desk to advancing a customer portal, you'll find the tools and perspectives needed to do it right in Government support here!

We'll see you in beautiful Alexandria next May for the only event of it's kind designed specifically around you and your challenges in supporting Government's customers!

Our events are known worldwide for being highly interactive venues that promote intimate discussions, facilitate relationship building, and provide an educational forum to advance your call centers, help desks and service portals. Everyone benefits from the knowledge of others. Our session leaders share innovative and proven solutions to give you immediate techniques, take-aways, and approaches to apply in your own group. The session leaders are available for individual discussions before and after their presentations.

Our speakers are handpicked and must meet very high standards to speak at our events. You invest time and money to go to a conference and we guarantee you will get the full value from this investment. Our speakers understand how crucial this is and how valuable your time is. Each speaker must deliver content-rich presentations that provide you valuable resources, ideas and tools. We also encourage our speakers to provide a handout, template, or other resource applicable to their topic.

Developing advanced leadership skills and building expertise in delivering excellent service and support
are the primary areas of focus at the event.

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