The Round-up Happens at:
The Hyatt Regency Riverwalk in San Antonio, Texas
September 25-27, 2006
www.helpdeskconference.com

"HDP 2006 promises to exceed all expectations."
Designed exclusively for the leaders of
Help Desks and Service Desks worldwide.
Rated as one of the best Help Desk conferences in the world.

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About the Adventure

Be Part of the Experience

Meet the Ranchers

See the Grandeur of San Antonio

"Round-Up of Top Leaders in the Help Desk Profession"

HDP 2006 Keynote Speaker, Mike Rayburn
Click his picture to hear a fantastic cut from his recent performance.
It's amazing what he can do with a guitar together with his incredible talent.

 In his inspiring keynote, “Take A Step Beyond…!” Mike Rayburn does what no other presenter can do. Not only is Mike Rayburn a world-class guitarist and stand-up comedian, he is an authority on personal development and human potential. In this totally unique presentation Mike uses his guitar and comedy to illustrate three, simple, powerful tools everyone needs and anyone can use to leap beyond their perceived limitations. These are the tools which took Mike from playing for seven people in a bar in Virginia to standing ovations at Carnegie Hall. They work. For anyone. And everyone. Always.

Featured in Newsweek, USA Today, Billboard, Gig, and on the nationally acclaimed and syndicated “Bob and Tom” radio show, Mike has received standing ovations at all 8 of his Carnegie Hall performances. He is the only entertainer ever voted “America’s Campus Entertainer of the Year” 3 out of 4 years in a poll of more than 5300 colleges nationwide.

HDP 2006 Keynote Speaker, Dr. June Gunter

Dr. Gunter has 20 years experience working as an educator and leadership development consultant. Her goal is to bring horses and people together to discover more effective ways of leading and creating healthy communities.

June holds a Doctor of Education degree in the field of Adult Learning from North Carolina State University. June attributes many of the lessons she learned about being a teacher and a leader to the horses she has loved from childhood through today.

In 2003, June founded TeachingHorse LLC. TeachingHorse provides leadership development workshops and individual coaching with horses.  Participants in our workshops experience a new model of leadership based on the skills and abilities that lead mares use to lead their herds. Our clients include business, community and family leaders.

June is one of the co-founders of EGEA (Equine Guided Education Association). She is a professional educator committed to embodying the highest standards of adult learning. One of her lifelong goals is to contribute to the field of education by developing innovative ways to engage adults in continuous learning.

Visit our website at TeachingHorse.com. For more information call June Gunter at 541-582-2715 or email junegunter@teachinghorse.com

This is your best opportunity in 2006 to learn from a distinctive line-up of respected names, industry experts and individuals from Fortune 500 companies with progressive Help Desks. There are individual sessions offered here which alone will pay for the price of admission!

High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business by bringing together the top experts and sharing the most advanced and practical information on industry best practices.  Only with the intimacy fostered by our own relationship building can the very best presenters provide you with the very best educational experience.  We are setting a new standard for educating the help desk industry in the 21st century by meaningfully enriching the traditional focus on the key aspects of people, process, and technology.

Hundreds of Help Desk Professionals, including industry experts, legends, vendors and practitioners, will come together September 25-27, 2005, at the spectacular Hyatt Regency in San Antonio for the 8th Annual Conference for Help Desk Professionals. This is a gathering of peers from the user and vendor communities with a common interest in establishing advanced service and support environments, managing down costs, utilizing technology to its fullest and in doing so achieving increased customer satisfaction.

Each year our event brings updated conference formats, some of the most recognized names in our industry, and numerous well thought-out networking opportunities.  We are adding even more in-depth sessions, delivering loads of handouts and templates, and including comprehensive working sessions.

In only three days you will learn:

• Confidence in the way to turn your help desk into a service desk learning time-tested lessons you can put into practice to achieve the same results now.

• Practical, actionable information on strategy, vision, and execution to establish advanced help desks

• Business strategies for developing the collective skills of your team - exceeding your organization's standards for performance, productivity and efficiencies.

• Top leadership techniques to lead and empower your people - Ways to advance the skills of the team members.

• How to forge effective relationships with those above, below and alongside of you.

• How to deliver results the right way - understand the proven best practices in service and support.

• Ways to deliver exceptional, high quality customer service.

• The 10 key considerations to developing young leaders - Understanding The Millennials, Gen X and Boomers.

• Advanced uses of technology from small or no investment to more advanced options.

• The key components of ITIL  - how to select and implement the best practices of ITIL in your own organization in practical, relevant terms.

• How to implement VoIP in your organization or company and what considerations must be made to guarantee success.

• Master techniques to create valued services in your support groups.

• Hear success stories for effectively applying VoIP, identity management, knowledge management, change management, and security measures.

• Learn techniques to reward and motivate your team on a shoestring budget.

• Deliver extraordinary customer service and offer self-service options to your customers.

• Hear how others successfully outsourced and or consolidated their support centers.

What makes our event unique from other conference options in the industry:

• Quality, quality, quality of material, speakers and over all educational learning experience.

• Exclusive access to our speakers for one-on-one discussions or small group interactions.

• All speakers are screened and pre-qualified to ensure all material presented will deliver useful information. The speakers are highly qualified to deliver their presentations - know their material well and are skilled presenters.

• Candid, interactive speakers who must qualify to be part of our program by stringent speaker requirements.

• Great speakers sharing from their successful help desk experiences... truly inspirational and insightful.

• Cutting edge insights shared will deliver effective benchmarks you and your team will use to shape your helpdesk outcomes.

• Content is shared orally as well you receive templates, handouts, and resource listings you take back to use in your own organizations.

• All material is provided on a Flash Drive for ongoing access. There are no printed proceedings and unnecessary stuff to pack around.

• Interactive sessions where your questions and comments are openly discussed. "No talking heads for speakers."

• The event is designed from the input of people in the industry who have identified the most critical content to establish advanced help desks and service portals.

• No more of the same old thing. Learn the ways to begin advancing your organization to deliver the highest level of proactive service.

We are shaking things up in the conference business! Big conferences offer one sort of experience but we find intimate sessions with an emphasis on building relationships go a lot further when you need to master the techniques to advance your service and support groups. Our events are known worldwide for being highly interactive and for promoting intimate discussions, facilitating relationship building, and providing an educational forum to advance contact /call centers, help desks and service portals.

Everyone benefits from the knowledge of others. Our session leaders share innovative and proven solutions to give you immediate techniques, take-aways, and approaches to apply in your own group. The session leaders are available for individual discussions before and after their presentations.

Our speakers are handpicked and must meet very high standards to speak at our events. You invest time and money to go to a conference and we guarantee you will get a high return on this investment. Our speakers understand how crucial this is and the value of your time. Each speaker delivers content-rich presentations that provide you valuable resources, ideas and tools. We also encourage our speakers to provide a handout, template, or other resource applicable to their topic.

Delivering results – How much is this wisdom worth

With an incredible line-up of speakers, and high quality, content-rich sessions, it would make sense to ask thousands per seat.  But our mission is to bring you strategies and tactics for the lowest possible financial outlay for the most value.  We want this conference to be open to anyone who is serious about success in the often-challenging world of providing service and support. That’s why High Tech High Touch Solutions is offering you an opportunity to attend this event for only $1395.00, if you register before June 1st, 2006.

Sign-up before September 1st and save $200 off the full fare conference pass.

Register your team today for this unparalleled opportunity to engage minds and spirits of your people and unleash their potential for delivering results the best way.  The 8th Annual Conference for Help Desk Professionals is one of the few chances you will get to sit down with so many who have successfully advanced their Help Desks to deliver exceptional service while manage costs effectively.

If you want to advance your help desk to truly become a service desk, experience high quality speakers and gain in-depth knowledge of our industry, attending the 8th Annual Conference for Help Desk Professionals will be the best investment you will make this year.  Will you be there? 

Register Today to Reserve Your Seat at our Exclusive Event
There are a limited number of seats available!

Experience the beautiful, historic city of San Antonio

The Alamo is one of the most famous tourist attractions in the west and a top 10 destination in the nation. Located in the heart of San Antonio, the eighth largest city captures the friendly spirit of the West through a majestic and romantic stretch of shops and restaurants that hug a historic San Antonio River as it winds through the middle of the business district. The Alamo is the heart of San Antonio, but it is also the heart of the South Western spirit that so many take pride in today.

Twenty-one bridges, each unique, and 31 stone stairways connect the river level with downtown San Antonio streets; the varied landscape provides opportunities for people to jog or amble, people-watch, eat, shop, sightsee and celebrate, attend entertainment events - or just sit in tranquility. Pedestrian esplanade first constructed as a WPA project between 1939 and 1941, running along 2-1/2 miles of the San Antonio River.

Weather conditions in San Antonio in September

Daryl Covey from Nexrad, with all their weather information, checked out the average conditions for San Antonio for the HDP dates from their latest 30-year records. For the dates we'll be there,

Average high temperature = 88 degrees F.
Average low temperature = 66 degrees F.
Surprisingly, September is on average their wettest month of the year, but average total is only 2.85 inches for the month, which averages to less than a tenth per day.

All told, looks like a great time of year to be there, with an average temperature around 70 degrees!

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