Call Center and Service Desk Calculators

Cost per Call

• Calculating the Value of First Call Resolution Rates Based Upon Employee Wait Time.

• Long Distance Cost Calculator

• Conference Call Price Comparison Conference Web Comparison

• Cost Per Transaction Spreadsheet (for fee)

• Welcome to the Pacific Phone Calculator, our online telephone cost comparison tool. Use our calculator to check if you could be getting a better deal!

• Calculate the cost of turnover for an employee

• erlang c calculator for call centers & help desks

• How Much Does it Really Cost to Hire Someone?

• Find out how quickly your investment in resource management and asset management will pay off.

• You can bolster your case for or against a migration—once you know the right factors to consider (This calculator could be adjusted to determine the cost of migrating to newer operating systems.)

• Cost per Call Calculator (nanoDesk)

• As companies face a backlash against offshore call centers, or are simply finding it was not the right solution for their particular business, they are bringing service back to the U.S. This doesn't need to be cost-prohibitive however. Nearly 80 percent of the time and cost of providing customer service is spent on service resolution.

• Profitable Strategies for Optimizing Service Desk Operations

• The service sector performs services for individual customers, whether that service is fixing a washing machine, installing a complex network, or answering customer questions and resolving customer issues through a call center or website.

Staffing

Training

VoIP

• Eight free traffic calculators for dimensioning telecommunications trunk groups, calculating Voice over IP bandwidth and estimating staffing requirements of a call center / call center. They can be used online, now, and are free of charge.

• Four Voice over IP calculators for assisting in the technical design and analysis of VoIP.

• VoIP Bandwidth Calculator

Knowledge Management

• Sample Knowledge Management ROI Calculator

• Entopia Calculates Return On Investment for Knowledge Management Platform Deployments

SPAM

• SPAM Calculator: This calculator will help you figure out how much spam costs your enterprise each year - and can be used to develop a call for action to get the resources you need to fight the problem.

• Calculate: how much does spam cost your enterprise?

• How much SPAM is costing your organization?

• Time Calculator Deluxe Edition is an advanced and robust program for computing time values.

ITIL

•  ITIL and ITSM ROI Calculator Toolkit

• Salary Survey Report for Degree: ITIL Foundations

• IT Return On Investment Calculator Toolkit for ITIL and IT Service Management (for fee)

• ITIL - Self Assessment Business Value Calculator Tool

 Six Sigma

• Six Sigma Calculator

Miscellaneous Calculators

• The True Cost of Driving

• For Commuters: Commute Cost Calculator

• AAA Fuel Cost Calculator: Calculate The Estimated Fuel Cost Of Your Trip

• CALCULATE YOUR FUEL COSTS

• Cost for Smoking

• ROI Calculator from WellSteps Shows How Worksite Wellness Programs Lower Employee Health Care Costs

• Calculator Estimates Cost of Employee Health Problems

• Retirement Planner

• Roth or Traditional 401(k)?

• Diet Calculator, Body Fat Calculator

• Calorie Restriction Calculator

• Birthday calculator - this one is a lot of fun!

• Life Expectancy Calculator

• Tip Calculator

• CALCULATORS ON-LINE CENTER