Call Center, Service Desk
and Miscellaneous Calculators
Cost per Call
erlang c calculator for call
centers & help desks
How Much Does it Really Cost
to Hire Someone?
You can bolster your case for
or against a migration—once you know the right factors to
calculator could be adjusted to determine the cost of
migrating to newer operating systems.)
Cost per Call Calculator
As companies face a backlash
against offshore call centers, or are simply finding it was
not the right solution for their particular business, they
are bringing service back to the U.S. This doesn't need to
be cost-prohibitive however. Nearly 80 percent of the time
and cost of providing customer service is spent on service
Profitable Strategies for
Optimizing Service Desk Operations
The service sector performs services
for individual customers, whether that service is fixing a
washing machine, installing a complex network, or answering
customer questions and resolving customer issues through a
call center or website.
requirements at call centers.
Considerations in Call Center Staffing
Queue View Staffing Calculator (for
What is the cost of losing employees?
Cost per Hire Calculator
PhoneCalc is an advanced call-centre
calculator, with all the standard call-centre calculations
such as Erlang-C, plus Mitan-C for abandoned calls, agent
shrinkage calculations, several other queueing models.
Assessing the ROI of training
Calculate the net cost and ROI of
online training vs. traditional methods.
Calculating the PRO-Forma ROI for
Investing in a Training Program
Facebook cost calculator
Social Media ROI
Social Networking Media ROI
Social Media ROI – Value of a
Eight free traffic
calculators for dimensioning telecommunications trunk
groups, calculating Voice over IP bandwidth and estimating
staffing requirements of a call center / call center. They
can be used online, now, and are free of charge.
Four Voice over IP
calculators for assisting in the technical design and
analysis of VoIP.
VoIP Bandwidth Calculator
Sample Knowledge Management
Entopia Calculates Return On
Investment for Knowledge Management Platform Deployments
Calculator: This calculator will help you figure out how
much spam costs your enterprise each year - and can be used
to develop a call for action to get the resources you need
to fight the problem.
Calculate: how much does spam
cost your enterprise?
How much SPAM is costing your
Deluxe Edition is an advanced and robust program for
computing time values.
and ITSM ROI Calculator
Salary Survey Report for
Degree: ITIL Foundations
IT Return On Investment
Calculator Toolkit for ITIL and IT Service Management (for
Self Assessment Business
Value Calculator Tool
Six Sigma Calculator
This site provides an online travel
calculator to help you find answers quickly. If you're planning
a trip, you can measure things like
To keep your travel budget under
control, use the
For Commuters: Commute Cost
AAA Fuel Cost Calculator:
Calculate The Estimated Fuel Cost Of Your Trip
Calculate Your Fuel Costs
The True Cost of Driving
Calculate the cost of your time
Cost for Smoking
ROI Calculator from WellSteps
Shows How Worksite Wellness Programs Lower Employee Health
Calculator Estimates Cost of
Employee Health Problems
Roth or Traditional 401(k)?
Diet Calculator, Body Fat
Calorie Restriction Calculator
Birthday calculator - this one is a
lot of fun!
Life Expectancy Calculator
Calculators on-line Center