Welcome to the Neighborhood and Worldwide Contact Center Professionals (NWCCP):

The largest combined call/contact center and help desk/ service desk association in the nation that offers:

• free membership,

• free attendance to meetings,

• and valuable newsletters.

Originally named Northwest Call Center Professionals,  the organization was founded with a focus on creating an avenue for service and support professionals to network and learn from one another.  It has since grown in name and mission, to Neighborhood and Worldwide Contact Center Professionals, a community of practice now available to anyone in our industry wherever they are located.

There is no fee to attend our meetings or membership fees to join.  We are supported entirely by the community and their remarkable willingness to contribute to the future of our industry.

NWCCP’s concentration is on real life operational issues faced on a daily basis in a call / contact center or help / service desk, sharing proven success strategies.  We provide incredible networking and knowledge exchanges in bi-monthly meetings, including site tours of one another's centers.

Leading industry experts from around the world share their skills and contribute to our member’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources.

We share information and resources, including job openings and job candidates, matching people with jobs in our community through our online notices.

Behind the scenes, apart from our meetings and newsletters, we connect people with people when specific questions are emailed to us. (nwccp@hthts.com).  We may know the answer to your question or know someone who does.

If you want to contact a specific company we check our database to see if we have a contact there and reach out to them to ask if we can make the introduction.  We do not pass people's information out without their permission.

Our objective is that everyone benefits by learning new ideas for improved efficiencies to exceed service and support goals, make new contacts in the industry for peer to peer support, and realize personal and professional growth.

Sincerely,

Ivy Meadors (co-founder)

Scott Kelly (co-founder)

Dave Stockwell

Susan Gemmel

Seanna Sams

Ron Henson

Jennifer Miller

Suzanne Fairchild

board members emeritus
Lisa Zerda (Co-founder)
Lorrie Scott
Lauren Kutchka
Brian Johnson
Mary Sligh
Mary Kay Wegner
Susan Wick
Wendy Dickerman
Chriss Cardwell
Nancy Read-Rojas
Melanie Walsh
Zoe Stamolis