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Resources |
Resources are listed alphabetically in each category. To be included in our list just email us at nwccp@hthts.com. We ask for a reciprocal link exchange, but it is not required. Sponsors of our organization are highlighted in yellow. Please visit their websites. Dave Stockwell, the VP of Strategic Development resources posted at www.helpdeskdave.com/resources High Tech High Touch Solutions posts free resources in the categories of people, associations, technology, processes, events, and more at www.hthts.com/hthtsresources.htm
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Associations and Miscellaneous Links
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Association of Support Professionals British Columbia Call Centre Group - B.C. Vancouver Call Center Association Help Desk Northwest - Seattle Help Desk User Group (local organization) Help Desk BC - B.C. Vancouver Help Desk User Group ICMI - Incoming Calls Management Institute Northwest Support Professionals - Portland Help Desk / Call Center User Group RealMarket Today - CRM, Call Center and Help Desk Industry News
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Call Center Solutions
(top) Best Practices in Inbound Customer Service Operations - Article by Genesys Telecommunications Laboratories |
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Consulting (top) |
Driva Solutions - Bill Price (local company) High Tech High Touch Solutions - Ivy Meadors (local company) Lauderbaugh and Associates - JJ Lauderbaugh The-event-solution.com - Rebecca Dawson 'ACCE Representative' (local company)
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High Touch Solutions
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Carpal Tunnel Syndrome Fact Sheet Customer Service & Leadership Training - Brad Worthley (local company) Change for Good - Personal Change for Better Living - Scott Sulak - (local company)
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How-To
Resources
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Microsoft Word Help Center
- All sorts of invaluable MS Word tips
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Technology
Solutions (top) |
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Attachmate
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Access and integration software for legacy systems Avaya - Telephony solutions Business Telecom Products - headsets and telecom accessories (local company) Computer Associates - Call Center Technology solutions Dictaphone - Workforce Relationship Management software Envision Telephony - Click to Coach (local company) FrontRange Solutions - 'Heat' and 'Goldmine' Help Desk and CRM software iConclude - Problem resolution management solution InstantService - Email and chat software (local company) Internet Telephony - Telephony solutions Lucent - Telephony solutions PeopleSoft - 'HelpDesk,' CRM, HR, etc. software Peregrine Solutions - 'Service Center' Help Desk Service Management and Asset Management software SafeHarbor - Managed web self-service environments Symon Communications - Real-time communication solutions
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Best Practices
(Process)
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Benchmarkportal - Benchmarking resources (Dr. Jon Anton) NetReflector - Customer satisfaction measurement solutions (local company) Survey Monkey - Survey software
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Staffing Providers,
Workforce Management, Scheduling
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PACE Staffing Network - Staffing providers Parker Services - Staffing providers Siemens Communications - Staffing providers and technology solutions Workforce Management Assessment Dan Rickwalder from ICMI - WFM slides from October 2004 session
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Disclosure The listed resources are intended to contribute to your call center's success and ability to provide excellent customer service, in the best working environment for the people. We are not recommending any of these solutions or services, they are only listed as sources that may be helpful to you and your organization. Links may fail if the provider disconnects them, which is outside of our control. We will update them as we discover them. Please email us other resources to include. |