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"Wonderful people, informative classes. I learned so much and can't wait to use the information.  I loved it all!"
- Kimberly, FBI

"Outstanding Conference! Really impressed with entire team. Can't wait for next year." - Brenda, USDA Forest Service

"Good mix of speakers and topics - gave opportunity to explore other areas and new topics never presented."
- Ramona, Northrop Grumman

"I love that both the private and public sectors can learn best practices from both sides."
- Melissa, IRS

"Wonderful speakers - loved the smaller groups"
- Sandy, Mentor Graphics

"I really liked the diverse presenters and varied information presented."
- Dean, Telephone and Data Services

"Easy access to the people and freedom of sharing information by the participants, speakers and conference leaders"
- Karen, Costco

"Loved the small and intimate setting.  Networking was very valuable."
- Harley, Multicare

"The size provided intimacy unlike other conferences."

"Loved having the information on a Flash Drive."

 

 

The 2010 Signature Event details will be posted as soon as the date and location is finalized.

The "Signature Event" held in Seattle, September 14-15, 2009 was a complete success!

Specializing in Cutting-Edge Contact Centers, Call Centers,
Service Desks, Help Desks and Service Portals

Professionals in service desks, help desks, call / contact centers, and web service portals for internal and external customers, meet yearly at this annual conference to learn, share, and synergize as a community of practice.

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The event theme is "A New Way of Thinking About Service and Support." This is a crucial year for change; focusing on better customer service delivery, practical tools, creative technology usage and advanced processes.   

The Signature Event is a unique affair.  The content is forward-thinking and applicable to the specific needs of Help Desk and Contact Center Professionals, Supervisors, Managers, Directors and Executives. This educational event has a large focus on leadership and communication skills.

We bring back only the highest scoring speakers who must present fresh content. Many of the attendees have experienced over half of the ten prior educational gatherings.  Some have been to all ten! People return year after year knowing they will hear valuable information they can use professionally and personally. 

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Here are just some of the expert speakers at the 2009 Signature Event.

Case Studies by service and support professionals 

NASA - Jeanie Engle

Zappos - Rob Siefker

Costco - Gentry Valley

Puget Sound Energy - Corina Stretch

Washington State University - Monica Babine

Kitsap County Public Works - Doug Bear

 

Favored, high-scoring returning speakers 

Bill Price, Driva Solutions

Brad Worthley, Brad Worthley Inc.

Brenda Iniguez, Pink Elephant

Michael Callahan, Microsoft

Ivy Meadors, High Tech High Touch Solutions Inc.

 

First-time for these professional trainers at the event

Jan McLaughlin, Your Communication Connection

Theresa Chambers, Recognition Works

Jeremy Klingel, Exervio

Carol Bowser, Conflict Management Strategies

High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business by bringing together the top experts and sharing the most advanced and practical information on industry best practices.  With the relationships fostered by the expert presenters, you are provided with an awesome educational experience. 

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The Signature Event is sponsored by:

    

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McCormick and Schmick's is catering the event.

Previous attendees always comment favorably on the food. We serve organic fresh fruits and vegetables, whenever possible, free-range chicken, fish and incredible vegetarian dishes. We require the property to recycle everything that can be and to limit the amount of bottled products put out. We take care of you and the environment!

This year McCormick and Schmick's are catering our meals. Their theme is "A Fresh Approach to Dining." We know you will love their food and their theme aligns perfectly with ours. We promise you some of the Northwest's wonderful fresh fish too.

The McCormick & Schmick's service commitment fosters a "customer is always right" attitude, earning an unparalleled reputation in the hospitality and restaurant industry. McCormick & Schmick's Seafood Restaurant's sterling reputation and high level of customer loyalty are a direct result of the company's commitment to guest service.

RESERVE YOUR SEAT TODAY!

Disclaimer:  Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation.  Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.
 

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