You can’t afford to waste time or money on training that is not linked to your business objectives. The Signature Event delivers results-based training designed specifically for leaders of contact center, service portal and service desk professionals.

Do you want to achieve your goals like reducing handle sans-serif, improving first contact resolution rates, reducing transfers and repeat calls, having a better understanding of what motivates and inspires your team, elevating customer service delivery, and providing exceptional service and support for less cost? Using advanced leadership skills will contribute to your success reaching these goals, and we will share some of those with you too.

The Signature Customer Service and Support Conference and Expo is a very unique affair. You will find this event unlike others you have attended.

The incredible group of like-minded contact center and service desk professionals will become your business colleagues and friends. The Signature Event is focused on you making positive and useful relationships while gaining a wealth of new knowledge in an intimate setting.

Why you should reserve your seat now!

Longer sessions, more in-depth discussions, and no vendor speakers selling you stuff! From precious gems of industry business knowledge to exclusive networking opportunities, from structured masterminds to personal one-on-one interactions, it’s about thinking big, being extraordinary, and settling for nothing less than the best.

High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business. Speakers at the Signature Event deliver strategic information and teach you things you can do immediately too.

We promise to bring together the top experts, sharing the most advanced and practical information on the best ways to deliver service and support. The relationships fostered with the presenters, ensure you are provided with a valuable educational experience.

 

Achieve results from what you learn at the Signature Event:

• Don't use industry averages as your guide - who would want to be just average? Understand how to identify and set your own realistic goals, ones that are better than the average, and reach them.

• Hear the most useful contact center and service desk leadership techniques and how to apply them.

• Understand which social media channels and applications best fit your objectives and customer needs.

• Help! We're growing and can't hire more staff - learn how to work more efficiently even using some of the things you already have available.

• Learn the most overlooked realities to running an effective contact center, service portal and service desk.

• Knowledge Management is the number one capability needed for 2011, per Gartner. Learn how to design and deliver the most useful information to your agents and your customers.

• What represents success for you and your organization? Get all your most important questions answered at this event!

• Gain insights to using videos and social media to deliver the best service that has ever been possible to-date.

• Hear the most relevant fundamental methods that it takes to deliver extraordinary service and support.

   

  Companies are focused on successful first time and every time experiences. From laser-focused business techniques to inspirational industry speakers and networking bar none, the Signature Event for 2011 promises to be an event unlike others. You will be glad you attended this event! 

   

  Reserve your seat today!

  Why not attend? There's no risk. We offer a 30 day Money Back Guarantee,
  plus you'll meet great people!