Friends and Colleagues,
Every time I learn more about the countries to which our
businesses offshore work, I am saddened, even angered.
This is a controversial subject but one I will never shy
away from. My Sharing this month is not
intended to single out a specific country but if I don’t
use one as an example
article would go on for pages and pages. I
selected Saudi Arabia as the example to make a point
against offshoring jobs only because it was
part of a recent discussion with a call center
consultant who shared his personal insights during his
will find this article upsetting. I hope you are
motivated to action. Address the issues here in your
contract renewals if you are already outsourcing, or
find a way to put economic pressure where needed to
protect everyone using our enlightened country’s
definition of basic human rights and maintain pride in
our business ethics.
"Nobody made a greater mistake than he who did nothing
because he could do only a little".
know these facts about Saudi Arabia?
The following items have
been copied from the
resources which are listed below for your further study,
should you desire.
Equal treatment for women and men is a fundamental
principle of international human rights standards.
Yet in Saudi Arabia discriminatory practices against
women are not only prevalent, they are also in some
cases required by law.
Women are not allowed to work in the corporate business world.
Men perform the roles of call center
representatives, administrators, technical engineers,
doctors, business executives, etc.
Women in Saudi Arabia who walk unaccompanied, or are
in the company of a man who is neither their husband
nor a close relative, are at risk of arrest on
suspicion of prostitution or other "moral" offences.
Women are not allowed to
Women in Saudi Arabia, whether Saudi Arabian or
foreign, emerge time and again as victims of
discrimination and human rights violations because
of the gender bias in law, social mores and
Figures from the Saudi Labor Ministry show that
women make up only 5% of the Saudi workforce - the
lowest proportion in the world.
November 17, 2006: "Public debate has flared up
recently in Saudi Arabia over the issue of women in
the workplace, following the government's decision
to expand the number of areas in which women may
work, as well as to allow only Saudi women to work
as saleswomen in shops catering to women, such as
women's clothing, lingerie and cosmetics shops. The
government decision provoked opposition from Muslim
clerics, who consider it to be against shari'a for a
woman to work outside the home."
It is the inevitable result of a state policy which
gives women fewer rights than men, which means that
women face discrimination in all walks of life, and
which allows men with authority to exercise their
power without any fear of being held to account for
The Saudi interior minister has said women
will not be allowed to vote in the country's
Thieves still have their hands amputated and capital
crimes are punished by public beheadings.
Saudi Arabia has no laws against discrimination on
the basis of sexual orientation. An employer is
certainly free to discriminate against a gay
employee or subject them to blackmail. The exit and
entry paperwork does not ask people about their
sexual orientation, as it does their nationality,
religion and marital status.
Homosexuality is illegal in Saudi Arabia and is
punishable by imprisonment, corporal punishment or
Gay rights are not recognized in Saudi Arabia and
homosexuality is a crime punishable by death.
People accused of homosexuality may be sexually
abused by the police or sent to a mental institution
for treatment. The government still beheads a
handful of people each year for engaging in
homosexual relations between consenting adults in
No right to privacy exists. The government can,
without a court order, search homes, vehicles,
places of business and intercept private
The Government does not provide legal protection for
freedom of religion, and such protection does not
exist in practice. Islam is the official religion,
and the law requires that all citizens be Muslims.
The Government prohibits the public practice of
non-Muslim religions. The Government recognizes the
right of non-Muslims to worship in private; however,
it does not always respect this right in practice
and does not define this right in law.
Freedom of religion does not exist. It is not
recognized or protected under the country's laws,
and basic religious freedoms are denied to all but
those who adhere to the state-sanctioned version of
Sunni Islam. Citizens are denied the freedom to
choose or change their religion, and non-citizens
practice their beliefs under severe restrictions.
* * * * * * * * *
American Federal Laws Prohibiting Job Discrimination (www.eeoc.gov/facts/qanda.html)
Title VII of the Civil Rights Act of 1964 (Title
VII), prohibits employment discrimination
based on race, color, religion, sex, or national
The Equal Pay Act of 1963 (EPA), protects men
and women who perform substantially equal work in
the same establishment from sex-based wage
The Age Discrimination in Employment Act of 1967 (ADEA),
protects individuals who are 40 years of age
Title I and Title V of the Americans with
Disabilities Act of 1990 (ADA), prohibits
employment discrimination against qualified
individuals with disabilities in the private sector,
and in state and local governments.
Sections 501 and 505 of the Rehabilitation Act of
1973, prohibits discrimination against qualified
individuals with disabilities who work in the
The Civil Rights Act of 1991, which, among other
things, provides monetary damages in cases of
intentional employment discrimination.
Why is it not acceptable to discriminate on the basis of
race, color, religion, sex or national origin in America
but we will outsource our jobs to countries where this
is acceptable? What
makes it acceptable to promote something we so strongly
oppose? Does this not make us hypocrites to give
American jobs to countries who violate rights that
our citizens have fought and died for
make the work environment a fair place for anyone to
work? Why should it be OK to
send American jobs to a country that will punish people
by lashing, death or severed hand for simply choosing a
different religion, sexual preference or being a woman
who wants to work or even go outside of the home without
personal challenge to each of our readers is to listen
and take an active approach to discourage companies from
offshoring to this county and any others who discriminate on
basis of race, color, religion, sex or national origin. If we don't
stop this, we are all hypocrites, including the leaders
of the companies who offshore businesses.
Why is it illegal and unethical to discriminate in our
country, but when we offshore work, we give
discrimination the green light, just turn and look the
other way? Is the goal of making money for the
stockholders and financing senior executive’s exorbitant
compensation beyond reproach? Does it justify working
around these hard-earned worker protections by getting
the unenlightened dictatorships of the world to do the
work, for supposedly less than possible in America.
This is wrong! There ought to be a law.
Don’t buy from businesses that send jobs to
countries and companies that violate, directly or
indirectly, the rights of people.
Influence through education, those in your company
or others considering offshoring where rights are
violated by American standards.
Know your role in the help desk or call center no
matter what your level, is a crucial part of the
business. Know that you are truly an asset to
the company. Perform your job as though you were
working in your own company and know that whatever
you do contributes to the bottom line. Think
productivity, efficiencies, and realize the full
potential of what you have available.
Question and don't join associations that are
supporters/proponents of moving jobs offshore.
I hope this issue of
eSharings was informative and the resources posted below
valuable. Until the next issue of
sending positive thoughts and energy
High Tech High Touch Solutions
Will you please help us grow our list of readers
and forward this newsletter to others and
encourage them to subscribe to our secure, never sold or
shared readership? It would mean the world to us
to have more readers to share information with.
* * * *
* * * *
you very much for ensuring that your fans, supporters
and previous alumni (one in the same, right?) are
continually provided with the latest and greatest
editions of eSharings! I always find the information to
be relevant and thought-provoking. Good Job and Thanks!
United Space Alliance
Brand new inclusions to eSharings!
are including job
openings and job candidates
in our newsletters from time to time as one more way to help make a
contribution to our industry. You can email a
short job description like the ones noted below.
If you would like to be listed as a job candidate email
us your contact information, the position you are
interested in performing (i.e. Help Desk or Contact Center
and what level), and your location of work or if you are
willing to relocate. Please do not send your
Associations and seminars,
particularly free options, are useful for our readers to
know about. We will be including those we learn
about that are not vendor promos, but educational
venues. I listen in on tele-seminars frequently and
visit association websites to access valuable resources.
Often I tape the tele-seminars and listen to them later.
If you know of upcoming events or associations our
readers would benefit from knowing about, do send them
a variety of
submissions, except for unsolicited vendor
advertisements or promotions for vendor events/webinars, unless they are a paid sponsor at one of
your posting to
We will include it in the
next newsletter following receipt of your request.
JOB OPENINGS & JOB
IT Help Desk Manager Vacancy @ U. S. Geological Survey
Scroll down to announcement HQ-2007-0086 under Series
2210A Information Technology Specialist near bottom of
list. For questions, call Kimberly at (703) 648-6131
Supervisor-Cutter & Buck - Seattle
Are you looking for a company that is rich in its
heritage & committed to its brand? If so, Cutter &
Buck Inc may be the company for you! We design and
sell the only brand of sportswear that offers
quality, performance and innovation in a way that
ignites people’s passion for golf and life.
Cutter & Buck is seeking a
Customer Service Supervisor with the following
Knowledge, Skills, and Abilities: Strong quantitative
and analytical skills; 3+ years of customer service
Supervisor or Sr. Account Executive experience handling
complicated and difficult to resolve issues. Must have
shown on various occasions strong team leader skills
including the ability to communicate findings, persuade
team members to accept the findings and gain their
support for the recommendations.
For more information on this
position, responsibilities, and complete qualifications,
or to apply visit
click on Careers. Questions may also be directed to
Debbie Schaible at (206) 622-4191.
Robert Half Technology has
multiple openings in Bellevue and Seattle for Helpdesk
levels 1,2 and 3. Candidates can email
Google has loads of positions
available in many different locations. There are
over 40 job openings in their Kirkland, Washington
office. Go to
to see the postings.
Resource for Call Center and Help
* * * * * * * *
Jackie Craver (email@example.com)
is moving to Seattle with her husband. Jackie has an
impressive resume. She is looking for a senior
management position working in a contact center in the
Seattle, Washington area.
TELE-SEMINARS & EVENTS (top)
This section will list tele-seminars,
events and other applicable educational
opportunities. Vendor product and services
promotional events will only be listed for those who
are sponsors of our conferences. Listings do
not suggest we are recommending, only informing.
"Understanding, Managing and
Motivating Generation Y"
Web Seminar: 1:00 - 2:30PM -
Friday, December 1, 2006
The Call Center School
offers fee and for free webinars (a High Tech High
Touch Solutions' event sponsor).
Change Management Learning
Center sponsored by Prosci (providing a keynote
speaker at both of our conferences). To
register for free change management webinars visit
section will include identification of associations
and their seminars, meetings, special
offers, etc. applicable
to our industry.
Listings do not suggest we are recommending, only
Alliance of Technology and Women (ATW) -
supports women and men worldwide who share the common
interests of empowering women in technology, increasing
the number of women in executive roles and encouraging
women and girls to enter technology fields. They
offer numerous tele-seminars and many cities have local
Association of Support Professionals (ASP) -
Association of Support Professionals is an international
membership organization for customer support managers
and professionals. In addition to its annual "Ten Best"
awards, the ASP publishes research reports on a wide
range of support topics, including support compensation,
services marketing, and fee-based support.
Association of Call Center Managers (ACCM) -
Association of Call Center Managers is a professional
call center management association dedicated to
advancing the profession of call center management.
Our Mission is to advance the profession of call center
management by providing networking, peer mentoring,
research, education, and other vital resources that
elevate the role and value of a call center leader.
Women in Technology International (WITI) -
WITI is the premiere global
organization empowering women in business and technology
to achieve unimagined possibilities.
Northwest Call Center Professionals (NWCCP) -
Join the largest free call center and help desk non-profit
association in the United States. Get meeting
notices, special discounts, learn of job openings and
job candidates, and receive hints, tips and resources at
absolutely no cost.
"Building Your Own Path to Excellence."
6th Annual Government Customer
Support Conference and Expo (GCSC) or the
9th Annual Help Desk Professionals
Conference and Expo
education and networking with your peers in the service
and support industry.
to HDPC and GCSC 2007 can be had for as little as $2100.00
each which includes an estimate for travel and expenses.
Reserve seats to
GCSC before December 1st and HDPC before December 15th
and save $400. The investment for these 2007
events, including an estimated $1500.00 for travel and expenses
and the conference pass would be about $2100.00 -
$2800.00 for each if you sign up before these dates.
If you want to send
people to both events, email
and we will give you an
even better deal.
"Customer Satisfaction is
Worthless, Customer Loyalty is Priceless"
Jeffrey Gitomer is a member
of the National Speakers Association. I
have had the good fortune to hear him speak as a member
of the same association. His style is very
non-traditional which as you know by now is much to my
liking. I think you will really enjoy his approach
to customer service in his book
"Customer Satisfaction is
Worthless, Customer Loyalty is Priceless".
Noteworthy article on Jeffrey's website: It is worth the short amount of time it will take
to read this article. It is on target if you are in
any form of sales, which we all are at some time or
Halloween. What did you go as? I was a salesman."
On Halloween: Trick or Treaters are really salespeople
hope you enjoyed this edition of
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