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High Tech High Touch Solutions delivers comprehensive, content-rich
Contact Center and Service Desk conferences and tele-seminars

Our goal is to revolutionize the service and support business by sharing a wealth of information on industry best practices through the core aspects of people, process, and technology.  We believe that the root of success to deliver superior service and support is strong leadership, motivated team members, and a solid vision.


EDUCATIONAL AND RELATIONSHIP BUILDING CONFERENCES

FOR CUSTOMER SERVICE AND SUPPORT PROFESSIONALS


The 7th Annual Government Customer Support Conference and
The Customer Excellence Awards Program

April 28 - 30, 2008
Hilton in Old Town Alexandria, Virginia

www.governmentconference.com

                            Check out the Program Details Here


The 10th Annual Signature Customer Service and Support
Professionals Conference

a.k.a. The Annual Help Desk Professionals Conference and Expo

September 29 - October 1, 2008

www.helpdeskconference.com


COMPLIMENTARY TELE-SEMINARS - MASTERMIND FORMAT


High Tech High Touch Solutions offers complimentary tele-seminars presented by speakers of our conferences.  We use a gently facilitated "Mastermind" format and keep the lines open for discussions.  We limit the number of callers so be sure and sign up early for the sessions you select.  Simply email solutions4u@hthts.com to say you will be joining us.

What's a "Mastermind" format? Napoleon Hill, author of the must-read book Think and Grow Rich, said “A mastermind is the harmonious alliance of two or more minds that create a friendly environment to gather, classify and organize new information for fast and effective implementation.”

The only sales-pitch you will get on these calls is hearing about the opportunities to learn more from our expert speakers by attending one of our events. 

Read the topic descriptions on our website now.

Previous tele-seminars (Access speaker's slides and view session details on our tele-seminar webpage.):

  • Great Leaders in History – And the Decisions They Made That Changed Everything
    Presented by Michael Callahan, Microsoft

  • The Best Service is No Service
    Presented by Bill Price, Driva Solutions

  • Surefire Steps to Building Teamwork Between the Frontline and the Beyond! - Presented by Kate Nasser, CAS, Inc.

  • How the IRS Call Center  Built a Collaborative Culture Through Employee Engagement
    Presented by
    Yolunda Davis and Deborah Eaton

  • Putting ITIL, Six-Sigma and CobIT to WORK-shop
    Presented by Greg Charles, PH.D, Computer Associates (This is not a vendor sponsored session and no sales pitch will be made at any level.)

  • VoIP Survival Guide
    Presented
    by Peggy Gritt, VoIP Institute


PREVIOUS CONFERENCES  (top)


The Signature Customer Service and Support Professionals Conference and Expo (aka Help Desk Professionals Conference and Expo)

Government Customer Support Conference and Expo

Conferences

Complimentary Tele-seminars

Previous Conferences

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Reach us at solutions4U@hthts.com or call 425-398-9292.

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