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Each hyperlink below redirects to web pages that include lists and links to a variety of different resources. They are relative to the specific area of notation including newsletters, white papers, articles, books, tapes and CDs/DVDs, consultants, professional services firms, and other similar sources that will contribute to your areas of  interest.  Our sources also include listings to nontraditional solutions and ideas to contribute to your success.

Submit resources to be considered for inclusion. Email to share your suggestions. 


eSharings eSharings: Insights, hints, tips, and resources for service and support professionals, given in the spirit of sharing information in a quick-read, content-rich newsletter distributed worldwide to thousands of readers.
CSSP CSSP Newsletter: Customer Service and Support Professional's newsletters offer current insights, objective ideas, job openings and job candidates, variety of different resources, plus monthly meeting details, all given in the spirit of sharing information.  Provide your email address to join the secure list.


Communities of Practice

Customer Service and Support Professionals

Customer Service and Support Professionals: The Customer Service and Support Professionals was created with a focus on creating an avenue for service and support professionals to network and learn from one another at no cost to attend meetings.

Our membership base is one of the largest of any local Help Desk community group in the nation and includes individuals from across the country. Even if they can’t make the meetings on a regular basis, many folks join for the newsletters and online networking opportunities.


Cgov - Government Customer Support Community of Practice: Our mission is to learning from private sector leaders in the global customer support industry, promote excellence in supporting Government’s internal and external customers, foster exchanges of effective practices at the front lines of Government and facilitate awareness of evolving trends in quality customer support.
Miscellaneous Resources
Animal and Environment Advocate   Access an assortment of facts, resources, and ideas to save our animals and planet earth.

Articles   Access numerous articles written by industry experts.

Booklist   Access a booklist on topics relative to the call center / contact center, and help desk / service desk industry, as well as those for personal and professional development, including leadership, behavioral studies, business management and more.

Generations   Resources on the different Generations to contribute to knowing  more about the communication and behavioral styles of the Millennials, Gen X, and Baby Boomers.

Leadership Resources   Leadership resources to contribute to the development and advancement, both personally and professionally, of leadership skills.

Mentoring & Coaching Resources   Mentoring and coaching resources for people who are mentors and individuals who want to have a successful relationship with their mentors and coaches.

Motivational Quotes and Thoughts to Inspire   Click to access a list of motivational quotes.

Read inspiring and motivational thoughts on this page of resources.

Slides and Handouts   Access numerous slide decks from presentations. Many slides include resources too.

CSSP - presentations and handouts shared by speakers at the Customer Service and  Support Professionals meetings.

Presentations delivered by Ivy Meadors.

Speaker Resources   Resources for speakers on how to develop, design, and deliver presentations plus other tools and techniques relative to speaking.  Professional speakers will find these resources as useful as will people presenting at a meeting.

Stress Management   Success is often realized when you are in the right state of mind. Stress is typically very high in contact centers and service desks.  Click to find numerous considerations and options to Manage Stress.

Videos   View select videos relative to leadership, customer service plus the service and support industry.

"We strive to make you FEARLESS in the face of change. In today's support environment, instinct alone is not enough. Knowledge is imperative to survival.

That's why we've developed our FREE resources, your key to success in the service and support wilderness."

Disclaimer Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation.  Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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