Each hyperlink below redirects to webpages that include lists and links to a variety of different resources. They are relative to the specific area of notation including newsletters, white papers, articles, books, tapes and CDs/DVDs, consultants, professional services firms, and other similar sources that will contribute to your areas of interest. Our sources also include listings to nontraditional solutions and ideas to contribute to your success.

Submit resources to be considered for inclusion. Email solutions4u@hthts.com to share your suggestions.

Newsletters		eSharings: Insights, hints, tips, and resources for service and support professionals, given in the spirit of sharing information in a quick-read, content-rich newsletter distributed worldwide to thousands of readers.
Newsletters		NWCCP / HDNW Newsletter: NWCCP and HDNW's newsletters offer current insights, objective ideas, job openings and job candidates, variety of different resources, plus monthly meeting details, all given in the spirit of sharing information.

Animal Advocate		Access an assortment of facts, resources, and ideas to save our animals and planet earth.

Articles		Access numerous articles written by industry experts.

Call Center and Service Desk Resources		Industry resources specifically for those in the call center / contact center, and help desk / service desk industry.

Speaker Resources		Resources for speakers on how to develop, design, and deliver presentations plus other tools and techniques relative to speaking. Professional speakers will find these resources as useful as will people presenting at a meeting.

Leadership Resources		Leadership resources to contribute to the development and advancement, both personally and professionally, of leadership skills.

Mentoring & Coaching Resources		Mentoring and coaching resources for people who are mentors and individuals who want to have a successful relationship with their mentors and coaches.

Booklist		Access a booklist on topics relative to the call center / contact center, and help desk / service desk industry, as well as those for personal and professional development, including leadership, behavioral studies, business management and more.

Communities of Practice		Northwest Call Center Professionals: The Northwest Call Center Professionals was created with a focus on creating an avenue for service and support professionals to network and learn from one another at no cost to attend meetings.
		Help Desk Northwest: Anyone with an interest in the IT support arena is encouraged to join. Our membership base is one of the largest of any local Help Desk community group in the nation and includes individuals from across the country. Even if they can’t make the meetings on a regular basis, many folks join for the newsletters and networking opportunities.
		Government Customer Support Community of Practice: Our mission is to learning from private sector leaders in the global customer support industry, promote excellence in supporting Government’s internal and external customers, foster exchanges of effective practices at the front lines of Government and facilitate awareness of evolving trends in quality customer support.
Slides		Access numerous slide decks from presentations delivered by Ivy Meadors. The slides include resources too.
Quizzes and the Answers		Access questions and answers to industry specific questions.

"We strive to make you FEARLESS in the face of change. In today's support environment, instinct alone is not enough. Knowledge is imperative to survival.

That's why we've developed our FREE resources, your key to success in the service and support wilderness."

Link Exchange

High Tech High Touch Solutions, Inc. offers a link exchange program for companies looking to increase their presence in the marketplace.

Please call us at (425) 398-9292 or write to us at solutions4u@hthts.com.

Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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Reach us at solutions4U@hthts.com or call 425-398-9292.