High Tech High Touch Solutions Leadership

In today's business environment, leadership requires skills and character traits beyond the ability to get people to follow. Leaders are put in positions to influence and touch the lives of others at many different levels personally and professionally.

Individuals can benefit from developing their leadership skills further by exploring non-traditional techniques of behavioral leadership practices. Learn how to apply neuro-linguistic programming (NLP) to deliver advanced leadership influences. Understand the behaviors of different generations to improve communication, motivation and more. Become a leader of change using vital leadership techniques to respond to today’s changing realities.

Advanced Leadership requires taking personal responsibility to develop yourself, grow, and have a solid sense of self-determination. Leaders must be involved in guiding others when creating functional, healthy systems and processes and must know in themselves what they are trying to teach their people. The study of behavioral psychology and the confidence to apply it well will launch your skills to a new level.

Join me, Ivy Meadors, to discuss non-traditional and essential leadership skills in interactive sessions loaded with ideas, techniques and solutions at our conferences or your staff meeting. Email solutions4u@hthts.com for more information.

"You can influence lives for a lifetime of success by contributing to the foundation for the journey."

- Ivy Meadors

Leadership Resources

Articles on Leadership

Books on Leadership

Tom Peters - Loads of resources, articles and excellent books
The Powell Principles : 24 Lessons from Colin Powell, Battle-Proven Leader
Deep Change: Discovering the Leader Within
Not by the Seat of My Pants!: Leadership Lessons for the Call Center Supervisor
Business School Essentials for Call Center Leaders

Click to access many more leadership books listed in the High Tech High Touch Solutions, Inc.™ booklist.

Call Center and Service Desk Leadership Training

The Call Center School
The College of Call Center Excellence (Purdue University)
Service Desk Institute (Service Desk Certifications)

Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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Reach us at solutions4U@hthts.com or call 425-398-9292.