Our newsletter helps raise awareness of industry best practices, technology considerations, as well as culture and people considerations, by providing useful support industry information. Issues include recommended books to read, web resources, and other key considerations that will contribute to your personal and professional success.

eSharings promises to include things that make it worth your time to read. We write our newsletters to be short and concise so you can read them in about 2 minutes or less, and quickly access the resources we refer to in our notices. We commit to have at least two or more key take-aways in each announcement.

Examples of content include:

Non-traditional, fresh discussions on topics that relate to call center and service desk professionals but are not typically seen in other newsletters in our industry.
Receive free resources, industry best practices, hints, tips, and suggested readings.
Get information about ITIL, VoIP, leadership, mentoring, and other popular topics.
Read articles contributed by industry experts and featured vendors.
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We welcome your ideas and contributions to our newsletter, published worldwide. Please email us future topics you want to know more about, to ask questions or share resources and ideas.(solutions4u@hthts.com)

August 2008	Ergonomic working conditions and options for offering modified work environments Service Desk and Call Center Quiz - What is the True Definition of FCR?
July 2008	Loads of miscellaneous resources including many on knowledge management.
June 2008	List of Call Management Systems Announcing Ivy's co-authored book "Success is a State of Mind" Miscellaneous resources including Generations
May 2008	High Touch Customer Service Overview of call center software, 2008 IT Salary and Skills Report and other industry resources
March 2008	Working as a Virtual Employee - is it for you? Complimentary Offer: Access Useful Resources from Centerserve Industry Resources including a CRM evaluation guide and other useful items
February 2008	The Best People to Learn From Are Experienced Industry Peers The Nordstrom Way to Customer Service Excellence and other recommended readings
January 2008	Happy 50th birthday to Ivy - Success is a state of mind and a positive attitude will drive you to succeed. Encourage success and tips to prevent you from de-motivating people Recommended Readings
December 2007 (2)	Are you stressed, maybe a little? 22 Non-traditional stress reducers like using Oggz, Herbs and Calms to relax (Oh yeah, and put that cell phone away for awhile. too.)
December 2007 (1)	Do Whatever it Takes Call Center Podcasts, funny call center video clips Recommended Readings
September 2007	Are You Still Wrapping Your Tires? (There's Always a Better Way.) Resources for exhibitors and marketers
August 2007 (2)	Do you let your contact center and service desk staff access the Internet from their desktop? Protect yourself from SPAM using Anonymizers. Speaker Highlight Ivy Meadors delivers: How to Apply traditional and Non-Traditional Leadership Techniques and How to Develop and Deliver Advanced Presentations from the Boardroom to the Platform Lions and Tigers and Bears, Oh My! How Service Desk and Contact Leaders Align with the Animal Kingdom.
August 2007 (1)	HI-PO Employees Speaker Highlight: Randy Celaya delivers Coaching Workshop: It’s not about you! - Coaching for Results and Creating Value: The Financial Role of Support Ivy's Quick Reads: Why Help Desks / Service Desks Fail and Succeed
July 2007	Quest for Knowledge Conference on the Road - Events Delivered at Your Site Quotes to inspire in the Quest for Knowledge
June 2007 (3)	8 Key ways to Manage Stress What is Cyrillic SPAM? Inspirational Video that Shows How Never Giving up on Your Dreams is Worth the Commitment Speaker Highlight: Phil Eastman Keynotes at The 9th Annual Signature Customer Service and Support Professionals Conference - Prosci PCT Change Management Free Tool
June 2007 (2)	What's "Hot" for 2007 in the Contact Center and Help Desk industry The "Subconscious Secret" is how the Secret really works! New book recommendations Kate Nassar presents complimentary teleseminar
June 2007 (1)	"NEW CONFERENCE NAME / EXPANDED FOCUS / FRESH CONTENT / SAME HIGH QUALITY" The Help Desk Professionals Conference and Expo becomes The 9th Annual Signature Customer Service and Support Professionals Conference Help Desk and Contact Center comedy video clips The Power of Influence of the handshake and the walk
April 2007	Influencing Service using The Butterfly Effect - Small Things Can Have Big Impacts Nautilus' Call Center Motivates with exercise equipment in their building In Memory of Annie Reimer
March 2007 (2)	Bring your pets to work and increase productivity and employee retention Argh! - I'm stressed out. (resources for a few de-stressors)
March 2007 (1)	Help Desk and Call Centers go to the movies (funny video clips; going to the movies as a team building exercise) Call protocols for distressed callers (i.e. suicide or bomb threat) Productivity in the Call Center
February 2007 (3)	How to calculate annual turnover How to reduce junk mail More valuable resources on managing change
February 2007 (2)	Change - 5 ways to deal with change, life change scale, change for good
February 2007 (1)	Ambition - A checklist of ideas to achieve your goals, and loads of resources on this topic.
January 2007	Stress management during a major storm or crisis and the value of call centers and help desks in a disaster.
December 2006	No newsletters produced due to the storms, lack of power for over a 1/3 of the month and taking time off for the holiday season.
November 2006	Are you ok with offshoring to countries that discriminate on race, religion and sex? Brand new: Job postings, job candidates, associations, and events
October 2006	Piñatas at staff meetings makes team building fun Manage procrastinating behaviors and reduce your workload
September 2006	Horses bobbing for apples teaches the value of finding a better way to do a task Four types of speeches - which is best for the point you are trying to make & tools for delivering advanced speeches
August 2006 (3)	Should Cell phones, PDAs and the Internet be Allowed in Call Centers? Cell phone and PDA etiquette
August 2006 (2)	The Frontline Should be Paid Six Figure Salaries What Horses Can Teach Us About Leadership
August 2006 (1)	Create a Fun Work Environment Why Top Performers Use Mentors and Coaches
July 2006 (3)	How to Reduce Bad Service Delivery by the Frontline Making your Help Desk and Call Center "Green" Help Desk and Call Center Funnies
July 2006 (2)	Eight Best Kept Secrets for Improving Workforce Productivity
July 2006 (1)	Considerations for Leading a Less Than Motivated Support Organization
June 2006	Stress in the Help Desk and Contact Center
May 2006	Encourage Customers and End Users to Open Emails VoIP Institute and VoIP Resources
April 2006 (2)	Top Customer Support Challenges
April 2006 (1)	Inspiring Others
March 2006	Developing Young Leaders
February 2006	A Call Center in Your Home / Work at Home Resources
January 2006 (2)	Digital Photos at Risk and Awareness Bracelets
January 2006 (1)	Help Desk History, Erlang Table, and Communities of Practice
December 2005	People Factor Resources
May 2005	What is First Call Resolution
April 2005	VoIP Embarking on the Change to VoIP Viewpoint: Knowledge Management Explore Your Options: Gain Optimal Value from Your Contact Center
March 2005	Change Management Are You Doing the Blog Yet? Viewpoint: Call Handling Explore Your Options: Embracing Change
July 2004	Be Fully Present and Focused Viewpoint: Offshoring Explore Your Options: What is the Driving Force that Motivates you?

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Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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