Our newsletter helps raise awareness of industry events, technology considerations, as well as culture and people considerations, by providing useful information. Issues include recommended books to read, web resources, and other key considerations that will contribute to your personal and professional success.

eSharings promises to include things that make it worth your time to read. We write our newsletters to be short and concise so you can read them in about 2 minutes or less, and quickly access the resources we refer to in our notices. We commit to have at least two or more key take-aways in each announcement.

Examples of content include:

Non-traditional, fresh discussions on topics that relate to call center and service desk professionals.
Free resources, industry practices, hints, tips, and suggested readings.
Information about technology, leadership, mentoring, customer service and other popular topics.
Stay informed about our (HTHTS') upcoming events.

We welcome your ideas and contributions to our newsletter, published worldwide. Please email us future topics you want to know more about, to ask questions or share resources and ideas.(solutions4u@hthts.com)

Text Messaging Etiquette: Are you fully present or presently texting?
Are You Receiving Too Much Information and Feeling Overloaded?
'Outsourced' movie tackles global issue with relatable comedy
HOT Recession Consideration: Don't be Hasty and Outsource Without Doing the Proper Analysis
Use Online Communities to Find Breakthrough Ideas
Recommended Call Center books
Ergonomic working conditions and options for offering modified work environments
Service Desk and Call Center Quiz - What is the True Definition of First Call Resolution (FCR)?
Loads of miscellaneous resources including many on knowledge management.
List of Call Management Systems
Announcing Ivy's co-authored book "Success is a State of Mind"
Miscellaneous resources including many on "Generations"
High Touch Customer Service
Overview of call center software, 2008 IT Salary and Skills Report and other industry resources
Working as a Virtual Employee - is it for you?

Complimentary Offer: Access Useful Resources from Centerserve

Industry Resources including a CRM evaluation guide and other useful items
The best people to learn from are experienced industry peers
The Nordstrom Way to Customer Service Excellence and other recommended readings
Success is a state of mind and a positive attitude will drive you to succeed.
Encourage success and tips to prevent you from de-motivating people
Recommended Readings
Are you stressed, maybe a little?
22 Non-traditional stress reducers like using Oggz, Herbs and Calms to relax
(Oh yeah, and put that cell phone away for awhile. too.)
Do Whatever it Takes
Call Center Podcasts, funny call center video clips
More recommended readings
Are You Still Wrapping Your Tires? There's always a better way.
Resources for exhibitors and marketers
Do you let your contact center and service desk staff access the Internet from their desktop? Protect yourself from SPAM using Anonymizers.
Speaker Highlight Ivy Meadors delivers: How to Apply traditional and Non-Traditional Leadership Techniques and How to Develop and Deliver Advanced Presentations from the Boardroom to the Platform
Lions and Tigers and Bears, Oh My! How Service Desk and Contact Leaders Align with the Animal Kingdom.
HI-PO Employees
Speaker Highlight: Randy Celaya delivers Coaching Workshop: It’s not about you! - Coaching for Results and Creating Value: The Financial Role of Support
Why Help Desks / Service Desks Fail and Succeed
Quest for Knowledge
Conference on the Road - Events Delivered at Your Site
Quotes to inspire in the Quest for Knowledge
8 Key ways to Manage Stress
What is Cyrillic SPAM?
Inspirational Video that Shows How Never Giving up on Your Dreams is Worth the Commitment
Speaker Highlight: Phil Eastman Keynotes at The 9th Annual Signature Customer Service and Support Professionals Conference - Prosci PCT Change Management Free Tool
What's "Hot" for 2007 in the Contact Center and Help Desk industry
The "Subconscious Secret" is how the Secret really works!
New book recommendations
"NEW CONFERENCE NAME / EXPANDED FOCUS / FRESH CONTENT / SAME HIGH QUALITY"
The Help Desk Professionals Conference and Expo becomes
The 9th Annual Signature Customer Service and Support Professionals Conference
Help Desk and Contact Center comedy video clips
The Power of Influence of the handshake and the walk
Influencing Service using The Butterfly Effect - Small Things Can Have Big Impacts
Nautilus' Call Center Motivates with exercise equipment in their building
In Memory of Annie Reimer
Bring your pets to work and increase productivity and employee retention
Argh! - I'm stressed out. (resources for a few de-stressors)
Help Desk and Call Centers go to the movies (funny video clips; going to the movies as a team building exercise)
Call protocols for distressed callers (i.e. suicide or bomb threat)
Productivity in the Call Center
How to calculate annual turnover
How to reduce junk mail
More valuable resources on managing change
Change - 5 ways to deal with change, life change scale, change for good
Ambition - A checklist of ideas to achieve your goals, and loads of resources on this topic.
Stress management during a major storm or crisis and the value of call centers and help desks in a disaster.
Are you ok with offshoring to countries that discriminate on race, religion and sex?
Job postings, job candidates, associations, and events
Piñatas at staff meetings makes team building fun
Manage procrastinating behaviors and reduce your workload
Horses bobbing for apples teaches the value of finding a better way to do a task
Four types of speeches - which is best for the point you are trying to make & tools for delivering advanced speeches
Should Cell phones, PDAs and the Internet be Allowed in Call Centers?
Cell phone and PDA etiquette
The Frontline Should be Paid Six Figure Salaries
What Horses Can Teach Us About Leadership
Create a Fun Work Environment
Why Top Performers Use Mentors and Coaches
How to Reduce Bad Service Delivery by the Frontline
Making your Help Desk and Call Center "Green"
Help Desk and Call Center Funnies
Eight Best Kept Secrets for Improving Workforce Productivity
Considerations for Leading a Less Than Motivated Support Organization
Stress in the Help Desk and Contact Center
Encourage Customers and End Users to Open Emails
VoIP Institute and VoIP Resources
Top Customer Support Challenges
Inspiring Others
Developing Young Leaders
A Call Center in Your Home / Work at Home Resources
Digital Photos at Risk and Awareness Bracelets
Help Desk History, Erlang Table, and Communities of Practice
People Factor Resources
What is First Call Resolution
VoIP
Embarking on the Change to VoIP
Viewpoint: Knowledge Management
Explore Your Options: Gain Optimal Value from Your Contact Center
Change Management
Are You Doing the Blog Yet?
Viewpoint: Call Handling
Explore Your Options: Embracing Change
Be Fully Present and Focused
Viewpoint: Offshoring
Explore Your Options: What is the Driving Force that Motivates you?

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Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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