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Just updated on the High Tech High Touch Solutions' website:

======== Are You Receiving Too Much Information and Feeling Overloaded?

Idea Overload: A Google search for “innovation management” turns up more than 23 million results. Research shows that for every “big” idea, there are often 50 mediocre ones—and companies can spend millions turning an idea into an actual product. What about all those newsletters you get?  Loads of new ideas and information can overload you with data.

A simple solution is to select the top 3-5 topics you are the most interested in. Configure your email system so the newsletters you decide to receive, but are not important to read, automatically sort into a "Read Only" folder. Only your most important emails should go into your "Main Inbox" folder.  (Hopefully - that includes eSharings - smile.) This will help you handle and read only the most essential things. Everything else will be in your "read only" folder to read when you have the time.  When you have favorite newsletters go to their own unique folders, it is less likely the folders will be viewed at another time, with some exceptions, thought this is certainly an option too.

Unsubscribe from the newsletters, RSS Feeds, Blogs, etc. that you don't need right now and re-route the other ones to your "Read Only Inbox".  Keep the list of things unsubscribed from in a resource directory for future access. 

I set up my email like this and it made a world of difference to my time management efforts and improved my response time to important requests.  It also helps me to know what is hot and what's not by looking at the subject lines of my favorite newsletters when they are in a single "Read Only Inbox".

Remember: When you need something you can look for it - the Internet and books are loaded with information. It is always growing and often has more current information than the data in your folders.


Here are a few web links on "What's Hot" in our industry.

Variety of News topics



What's Hot, What's Not: IT Skills You'll Need in 2010

What's Hot in Social Networking

The World's Greatest Call Center Manager Mousepad - Worth the Look!!


======== 'Outsourced' movie tackles global issue with relatable comedy

Now on DVD as of September 2008 - Outsourced ranked #1 in the Netflix most watched instant downloads last week.

Seattle-based director and co-writer John Jeffcoat researched what life is like on the other end of the phone by visiting call centers in Bangalore and by collecting stories from a source who does training for Microsoft.

"When his department is outsourced to India, customer call center manager Todd Anderson (Josh Hamilton) heads to Mumbai to train his successor (Asif Basra). Amusing culture clashes soon ensue as Anderson tries to explain American business practices to the befuddled new employees -- and in the process learns some important lessons about globalization and life. Director John Jeffcoat's delightful comedy also stars Ayesha Dharker and Matt Smith."

"I watched this movie and really enjoyed it.  You might want to give it a try. (Ivy)" or

Click to read the Blog too.



======== Gift Cards for your Service Desk and Contact Center Staff Could Cost Extra: Be a Smart Gift Card Buyer

Clipped from Consumer Action website

Even at their best, gift cards represent an interest-free loan to the store. And, in the case of bank-issued gift cards (those that carry a Visa/MC/Amex logo), the fees associated with the cards mean an unexpected gift to the bank.

For example, California generally forbids dormancy or inactivity fees for store-issued gift cards. But when the gift card can be used at multiple retailers, these laws do not apply. Industry standard for inactivity fees on bank-issued gift cards is $2.50 per month after 6 months. These small dings can sneak up on you if you don’t use the cards promptly.

Bank-issued gift cards also contain a “purchase fee,” averaging around $4. The worst-case scenario is a gift card from Washington Mutual, whose minimum purchase fee is $5.45. If you’re giving your nephew a $50 card, that’s 11% that goes to the bank—a ratio even worse than Coinstar.


======== HOT Recession Consideration: Don't be Hasty and Outsource Without Doing the Proper Analysis

If you research the Internet you will find plenty of articles written by numerous people in other countries talking about moving the USA jobs to foreign countries to save money and to benefit other countries.  How do you feel about the options of outsourcing during a recession?

  • July 28,2008–Philippine call center companies should treat the recession in the United States as an opportunity rather than as an obstacle for growth and expansion, industry experts and an economist said.  During the Call Center Expo and Conference held recently, executives from call center companies said they believe that the ongoing recession in the United States, where a huge chunk of Philippine business process outsourcing or BPO clients are, will be beneficial in the long run since it will create more opportunities for the country.

  • Why outsource to a Costa Rican call center during a recession? In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. 

  • Thriving During  Recession -

  • A look at outsourcing as recession looms. Analysts predict that unemployment will increase in Latvia, in Northern Europe, already before the end of this year as the economy is slowing down, but outsourcing company Exigen Services believes this will be a great opportunity for companies in their line of business.


======== Bailout for Economy, A Boon and R&D?

October 3rd, 2008 by Linda Tucci

If you’re looking for another reason to pay attention to whether the $700 billion bailout bill gets passed by the House today, you might want to look at this call for action from the Information Technology Association of America (ITAA).

Several tech companies, including Microsoft and Texas Instruments, had called on Congress to extend the tax credit, saying it helps U.S. businesses invest in R&D and keeps R&D workers in the country.


======== Send us more!

We hope you found this information purposeful.  If you discover information to share with our International readers, please email We'll likely include it in a future newsletter.

Please visit our website and look through the list on the navigation bar to find loads of useful information. If you missed a previous newsletter, they are posted on the website on the Newsletters Page.

Make it an extraordinary day,


Ivy Meadors
High Tech High Touch Solutions, Inc. or

Office: 425-398-9292

Contact us anytime. ~~~ 425-398-9292 ~~~

===>>  Mark Your Calendar  <<===

Announcing The 8th Annual Government Customer Support Conference and Expo

May 4 - 6, 2009 in Alexandria, VA

Reserve your seat by November 15th, 2008 and save $-400 off the full-fare investment.

Use Online Communities to Find Breakthrough Ideas

When Meow Mix wanted to find new ideas, they went out of their own litter box to talk directly to their audience. The bowl of milk they put out to attract cat lovers? An online community.

Many companies are looking beyond old fashioned focus groups to the Web to learn what their target audiences are thinking. And these interactive online groups can be a rich new source of ideas and suggestions.

Read the rest of the article

Recommended Books


Note: We haven't read these but they look very good.


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