Government Customer Support Conference

Produced by High Tech High Touch Solutions

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The 11th Annual Government Customer Support Conference and Expo

May 22-23, 2012

Pentagon Hotel - Sheraton National, Arlington, VA

NEW PROGRAM FORMAT - AN INCREDIBLE EVENT!

Get inside the minds of cutting edge Contact Centers, Call Centers, Help Desks, Service Desks and Service Portals. Professionals at this annual conference learn, share, and synergize in a community of practice that share great ideas.

We are taking the Annual Government Customer Support Conference (GCSC) to a new definition for an educational event of this caliber. You will personally benefit from participating in the ultimate learning experience that includes a balance of Leadership, Innovation, Synergy and Cutting Edge Success Strategies.

The 2012 GCSC event will be held at the Sheraton National Hotel, across from the Pentagon, that extends a special welcome to federal and state government employees. Located just minutes from many key government agencies in Arlington, Crystal City, and Washington, DC, the hotel is the ideal choice for those looking for Arlington government accommodations. Shuttle service to and from Reagan National Airport, the Pentagon, and Pentagon City Metro rail station is complimentary.

A Fresh Look

We will be combining the face-to-face time with ongoing communications, enabling the notion that the “event” is a year-long channel for engaging with colleagues and receiving information through-out the year.

The primary track will be comprised of in-depth content, shared over extended sessions. No more drinking from a fire-hose.

There will be a separate room where facilitated Shop Talk sessions will be held.

We will be going on a tour at the Pentagon to visit the US Army's Information Technology Agency and sit in a presentation while we are there.

Each attendee will be given the royal treatment without the royal cost; receiving an incredible culinary experience, stunning panoramic views, first-class service in a hotel that caters to the government sector, all within the Government per-deim. We have rented the 15th floor to contribute to your unforgettable experience - personally and professionally - that too at an unheard of low cost.
One registration rate, with no increase as the event date nears - unheard of in the conference business. All of these for a reduced registration fee with no extra cost for getting this level of treatment or education. We are offering a lower registration fee because we understand how difficult it is to justify attending a conference when funds are tight and the economic state says don't spend it, if you won't benefit from it. This event is made affordable and we guarantee it is going to be beneficial or you will receive 100% of your registration back.

No one else does an event using this format nor do they share information over a one year period of time, after the conference is over. We have been doing the Shop Talk sessions for the past three years and they always fill-up. We had one sell out in 2 1/2 hours! And who offers one low price for the duration of an event.

Realize the Mission

It's every service desk and contact center's mission: Making sure that the right resources are in the right place at the right time to get the right results. Through a combination of successfully implemented strategies, you can realize this mission using what you have learned at the Government Customer Support Conference, coupled with your existing expertise.

This is what prior attendees have said:

"I loved the crisp, tight presentation of the material. I appreciated seeing the iterative evolution and process. It was a clear commonsense (why didn't we think of that?) approach.!" - Glenn, United Space Alliance

"Wonderful people, informative classes. I learned so much and can't wait to use the information. I loved it all!" - Kimberly, FBI

"The information includes content that I can take back and use - know now we need to develop a more detailed plan." - Donna, USPTO

"Excellent overall! There was nothing I didn't like!" - Brenda, U S Geological Survey

Our focus is on you, your experience and ensuring you have an opportunity to continue receiving personal and professional development at a reasonable investment.

We look forward to seeing you at the Annual Government Customer Support Conference 2012 in Arlington, Virginia to discuss great ideas on Leadership, Innovation, Synergy and Cutting Edge Success Strategies with other great minds.

Make it a great year,

Ivy Meadors

CEO, High Tech High Touch Solutions, Inc.

Who Attends the Annual Conference

Service Desk, Help Desk, Contact Center, Call Center and Web Service Portal Professionals from Senior Management, Frontline Leaders to the Frontline participate.

Why Attend this Unique Event

Many of the attendees have experienced more than half of our prior educational gatherings. People return year after year, knowing they will hear fresh valuable information that they can use professionally and personally. If you have attended before, you won't hear the same material repeated.

Ask anyone who’s been to the Government Customer Support Conference (GCSC) and you’ll hear them share that they received stellar service and support business-information, and enjoyed some of the best business networking opportunities. You know that nothing compares to meeting others in person. It makes it worth the time and investment.

Gain powerful insights into fundamental shifts in leadership from managing and engaging remote workers, to boosting your skills for motivating and inspiring the team using unique strategies.
Understand how others are using advanced and creative ways to get the most from technology without spending a lot of money, time or resources.
Understand fresh service and support practices that transform the way you deliver customer service.
Participate in an intimate setting that facilitates making strong connections with others and is focused on your getting the best education possible from others in the public sector.

Our mission is to empower you with the knowledge and skills to make yours among the most effective and efficient service and support centers and service portals.

If you’re looking to connect with extraordinary people who are serious about doing business in a conscientious way, then your registration for GCSC could more than pay for itself in potential opportunities for networking, gaining a valuable education, and gaining more business service knowledge. You are guaranteed to learn, share, and synergize as a community of practice.

Attendees Share

" I liked the interfacing with the attendees and sharing different perspectives on customer service. There was nothing I didn't like about this event!"

Jacob, IRS

"World class presentations in an intimate setting!"

Matt, Orion

"Outstanding Conference! Really impressed with entire team. Can't wait for next year."

Brenda, USDA Forest Service

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Reach us at solutions4U@hthts.com or call 425-398-9292.