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Previous Attendees Share

"Wonderful people, informative classes. I learned so much and can't wait to use the information.  I loved it all!"

Kimberly, FBI


" I liked the interfacing with the attendees and sharing different perspectives on customer service.  There was nothing I didn't like about this event!"

Jacob, IRS



"World class presentations in an intimate setting!"

Matt, Orion


"Outstanding Conference! Really impressed with entire team. Can't wait for next year."

Brenda, USDA Forest Service
 

The 9th Annual Government Customer Support Conference and  Expo

April 19-21, 2010 in Alexandria, VA.

SAVE $200 - REGISTER BY March. 1st 2010

A New Way of Thinking About Service and Support

Embracing the theme "A New Way of Thinking About Service and Support" will transform your approaches for delivering service and support to be valuable resources that are useful, cost-effective and ecologically conscious.

Get inside the minds of cutting edge Contact Centers, Call Centers, Help Desks, Service Desks and Service Portals. Professionals at this annual conference to learn, share, and synergize in a community of practice.

Gain practical knowledge on the strategy, vision, and execution of practices that work successfully in Government organizations. These practices, coupled with the most suitable technology and combined with forward thinking staff, will create advanced Federal, State and Local Government service and support centers.

Ask anyone who’s been to the Government Customer Support Conference and  Expo (GCSC) and you’ll hear them share that not only did they receive stellar service and support business-information, but they also enjoyed some of the best business networking of their career. Service and support professionals know that nothing compares to meeting others in person - it makes it all worth the trip.

HIGHLIGHTS

Monday - 4/19

  • Opening Ceremony including Color Guard Demonstration

  • Featured Keynote:  Dan Stockdale - The Leadership-Conservation Institute

  • North American Customer Service Awards Ceremony

  • Afternoon Keynote Game Show: Doug Bear - Kitsap County Washington

  • Workshop: Understanding Generations and their Influence on Business - Ivy Meadors

  • Evening Networking Activity

Tuesday - 4/20

  • Facilitated Mastermind Sessions lead by industry visionaries -  continental breakfast incl.

  • Afternoon Keynote: Yolunda Davis - IRS

  • Workshop: Social Media - How Government is Leveraging Powerful Communication Channels - Joanne McGovern

  • Workshop: How to Implement a Lite Version of ITIL® v3 - Malcolm Fry

  • Evening Networking Activity

Wednesday - 4/21

  • Facilitated Mastermind Sessions lead by industry visionaries -  continental breakfast incl.

  • Workshop: Online Communications: Top Ten Tips for Government Customer Service Agents - Leslie O'Flahaven

  • Wednesday Closing Keynote: Jeanie Engle - NASA

  • Site Tour

Who Attends the Annual Conference>

Service Desk, Help Desk, Contact Center, Call Center and Web Service Portal professionals:

  • Senior Executives (CIO, COO, CEO, CKO, VPs)

  • Frontline Leaders and Executives (Directors, Managers, supervisors, leads)

  • ITIL Service Management Professionals

  • Frontline Professionals (call reps, agents, technicians, analysts, administrators)

Why Attend this Unique Event>

  • Gain powerful insights into fundamental shifts in leadership from managing all four Generations, to boosting your skills for motivating and inspiring the team using non-traditional methods to unique strategies for managing conflict.

    •

  • Hear creative things the GSA and other's have put communications on steroids using social networks like Facebook, Twitter, MySpace, and LinkedIn.

  • Learn how to implement ITIL Lite V3 from the man who wrote the book on IT service and support, Malcolm Fry.

  • Understand the critical and most relevant measurements to guarantee the highest results from the expert who has studied metrics for over 30 years, Penny Reynolds.

  • Understand how others are using advanced and creative ways to get the most from technology without spending a lot of money, time or resources.

  • Understand fresh service and support practices that transform the way you deliver customer service.

  • Participate in an intimate setting that facilitates making strong connections with others and is extremely educational.

You are guaranteed to learn, share, and synergize as a community of practice.  This event delivers unprecedented educational opportunities for government professionals in customer service and support at all organizational levels.  Our mission is to empower you with the knowledge and skills to make yours among the most effective and efficient service and support centers and service portals.

Many of the attendees have experienced more than half of the prior educational gatherings.  Some have been to all eight events! People return year after year knowing they will hear fresh valuable information they can use professionally and personally.

If you’re looking to connect with extraordinary people who are serious about doing business in a conscientious way, then your registration for GCSC could more than pay for itself many times over in potential opportunities for networking, gaining a valuable education, and more business service knowledge.

Click to view photos from GCSC 2009 event

  

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