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Previous Attendees Share Kimberly, FBI
Jacob, IRS
Matt, Orion
Brenda, USDA Forest Service |
The 9th Annual Government Customer Support Conference and Expo April 19-21, 2010 in Alexandria, VA. SAVE $200 - REGISTER BY March. 1st 2010 A New Way of Thinking About Service and Support Embracing the theme "A New Way of Thinking About Service and Support" will transform your approaches for delivering service and support to be valuable resources that are useful, cost-effective and ecologically conscious.
Get inside the minds of cutting edge Contact Centers, Call Centers, Help
Desks, Service Desks and Service Portals. Professionals
at this annual conference to learn, share, and synergize
in a community of practice.
Gain practical knowledge on the strategy, vision, and
execution of practices that work successfully in Government
organizations. These practices,
coupled with the most suitable technology and combined with forward
thinking staff, will create advanced Federal, State and Local
Government service and support centers.
Ask anyone who’s been to the Government Customer Support Conference
and Expo (GCSC) and you’ll hear them share that not only did
they receive stellar service and support business-information, but
they also enjoyed some of the best business networking of their
career. Service and support professionals know that nothing compares to
meeting others in person - it makes it all worth the trip. HIGHLIGHTS Monday - 4/19
Tuesday - 4/20
Wednesday - 4/21
Who Attends the Annual Conference> Service Desk, Help Desk, Contact Center, Call Center and Web Service Portal professionals:
Why Attend this Unique Event>
Hear creative things the GSA and other's have put communications on steroids using social networks like Facebook, Twitter, MySpace, and LinkedIn. Learn how to implement ITIL Lite V3 from the man who wrote the book on IT service and support, Malcolm Fry. Understand the critical and most relevant measurements to guarantee the highest results from the expert who has studied metrics for over 30 years, Penny Reynolds. Understand how others are using advanced and creative ways to get the most from technology without spending a lot of money, time or resources. Understand fresh service and support practices that transform the way you deliver customer service. Participate in an intimate setting that facilitates making strong connections with others and is extremely educational.
You are
guaranteed to learn, share, and synergize as a community of
practice.
This event delivers unprecedented educational
opportunities for government
professionals in customer service and support at all organizational
levels. Our mission is to empower you with the knowledge and
skills to make yours among the most effective and efficient service
and support centers and service portals.
Many of
the attendees have experienced more than half of the prior
educational gatherings. Some have been to all eight events!
People return year after year knowing they will hear fresh valuable
information they can use professionally and personally.
If you’re
looking to connect with extraordinary people who are serious about
doing business in a conscientious way, then your registration for
GCSC could more than pay for itself many times over in potential
opportunities for networking, gaining a valuable education, and more
business service knowledge.
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