Government Customer Support Conference

Produced by High Tech High Touch Solutions

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The 10th Annual Government Customer Support Conference and Expo

April 14-15, 2011

Hilton Alexandria Old Town in Alexandria, VA

Government Shutdown 2011 has been Adverted

The Conference will be happening!

U.S. lawmakers were finally able to put their differences aside and pass a federal budget for the fiscal year 2012 right before the Friday midnight deadline—averting the threat of a government shutdown.

Just as it was beginning to look as if Democrats and Republicans were approaching budget negotiations as a winner-takes-all game, both sides were finally able to set their political differences aside and propose a federal budget plan for the fiscal year 2012, which ends on Sept. 30 of this year. Without the passage of either a federal budget or a short-term stop gap resolution the U.S. government wouldn’t have had the legal authority to spend federal funds, and would have been forced to furlough 800,000 federal workers and delay certain government services. Around 10:50 pm Eastern Time, U.S. Congress leaders agreed to eliminate $39 billion from federal spending.

We have a few more days while the Government finalizes the rest of the issues, before we can really feel the tension becoming significantly less.

Get inside the minds of cutting edge Contact Centers, Call Centers, Help Desks, Service Desks and Service Portals. Professionals at this annual conference to learn, share, and synergize in a community of practice.

There are many events for you to select from. We know if we don't maintain a high caliber event with awesome professional qualified speakers who absolutely "GET IT" and have worked in the service and support business for over 10+ years.

Our competitors, many who are creating brand new Government events or upgrading their current events, are soliciting our speakers because they know how good they are. A recent new event has selected over 50% of their speakers from our last event. We are now finding the material from our programs and the content on our website copied directly to their sites and the topics mirroring ours. What does this tell you?

The best events are the ones that others always copied. Why attend a copy when you can go to the leaders and original producers of an educational event designed specifically for the Government service and support industry? I'm sur you wouldn't attend the copy when you can go to the best of the best!

We have maintained a lower registration fee too because we understand how difficult it is to justify attending a conference when funds are tight and the economic state says don't spend it if you won't benefit from it.

Our focus is on you, your experience and ensuring you have an opportunity to continue receiving personal and professional development at a reasonable investment from the best that is out there

Are you coming? Please say you are! You gotta' come or I won't have anyone to go to the evening activities with.

We look forward to seeing you at the 10 year anniversary of the Government Customer Support Conference and Expo in 2011.

Why the heck come to this event

Got nothing better to do? WRONG answer! Better reason - we have a whole lot of fun, you leave loaded with useful information, advanced knowledge, new business colleges and possibly even some tourist junk from the shops. Mostly you will get the most applicable, useful information on important things that you can apply as soon as you get back to work! Nothing better than that, except the deserts Whole Foods!

You'll gain practical knowledge on the strategy, vision, and execution of practices that work successfully in Government organizations. These practices, coupled with the most suitable technology and combined with forward thinking staff (and some not so forward thinking HA!), will create advanced Federal, State and Local Government service and support centers.

Many of the attendees have experienced more than half of our prior educational gatherings. Some have been to all nine previous events! People return year after year knowing they will hear fresh valuable information they can use professionally and personally. We have new material in every event, so if you have attended before, you won't hear the same material repeated.

Ask anyone who’s been to the Government Customer Support Conference and Expo (GCSC) and you’ll hear them share that not only did they receive stellar service and support business-information, but they also enjoyed some of the best business networking of their career. You know that nothing compares to meeting others in person - it makes it all worth the time and investment.

Who Attends the Annual Conference>

People who sneak off the streets - but we usually catch them, though primarily Service Desk, Help Desk, Contact Center, Call Center and Web Service Portal Professionals. From Managers to the Frontline participate.

Why Attend this Unique Event>

Gain powerful insights into fundamental shifts in leadership from managing multi-generational workforces and remote workers, to boosting your skills for motivating and inspiring the team using unique strategies.
Understand how others are using advanced and creative ways, including Cloud Computing, to get the most from technology without spending a lot of money, time or resources.
Understand fresh service and support practices that transform the way you deliver customer service.
Hear creative things other's have done to take communications to the next level using social networks like Facebook, Twitter, YouTube, and LinkedIn.
Participate in an intimate setting that facilitates making strong connections with others and is focused on your getting the best education possible from others in the same industry.

This event delivers unprecedented educational opportunities for government professionals in customer service and support at all organizational levels. Our mission is to empower you with the knowledge and skills to make yours among the most effective and efficient service and support centers and service portals. You are guaranteed to learn, share, and synergize as a community of practice.

If you’re looking to connect with extraordinary people who are serious about doing business in a conscientious way, then your registration for GCSC could more than pay for itself many times over in potential opportunities for networking, gaining a valuable education, and more business service knowledge.

Government Customer Support Excellence Award Winners

Click to view photos from GCSC 2010 event