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“Today, January 23rd, 2008 is my 50th Birthday!
I'm not even close to over the hill, I just reached Base Camp. Now I'm going to acclimate briefly, then on to the Summit! .
Success is a state of mind and a positive attitude will drive you to succeed. If we think of every challenge as an opportunity we will be in a better state of mind and also in better control of our lives. I could feel old and start thinking about retirement or I could think about the next new phase in my life. I'm taking the upside and going for the top. Opportunity prevails!
Every call into a help desk or contact center can be treated as an opportunity to make a good service impression, to meet a challenge when turning around a complaint, or simply to offer sincerely appreciated knowledge to one unable to resolve an issue. If we think of things from an opportunity standpoint it will change the state of mind to one of success and delivering great service. We cannot control the complaint or issue, but we can control our approach. Taking control of our reactive nature reduces stress and this increases the opportunity for success.
Please enjoy these sites describing ways to encourage success and tips to prevent you from de-motivating people:
On a slightly different note:
I am passionate about psychology and leadership. Much of this stems from my love of and work in help desks and call centers. In my opinion, some of the best unlicensed psychologists work in service and support centers.
Think about it - most people call to get the solution to their problem; they're emotional, mad, sad, frustrated, or really super p___d off. The best individuals to handle these unpredictable callers are those with extraordinary people skills having the ability to be empathetic, calming and deliver the solution the caller needs.
You're going to find the updates we added to our Generations webpage useful. See where you fit in the age ranges and see what your generation is known for. The information on the webpage and the weblinks should help educate your team to understand who they are working with in the different age groups.
Understanding the behaviors of different generations will contribute to better success communicating with others and becoming a stronger leader.
Check out the Generations page here: www.hthts.com/hthtsgenerations.htm.
You will also enjoy the resources on our leadership webpage: "Using Advanced, Proven Leadership Techniques to Change Lives and Transform Businesses." www.hthts.com/hthtsleaders.htm
See you at the Summit!
High Tech High Touch Solutions, Inc. or www.hthts.com
"Do it! Move it! Make it happen! No one ever sat their way to success." --Unknown
"Every failure brings with it the seed of an equivalent success." --Napoleon Hill
The 10th Annual Customer Service and Support Professionals Conference and Expo announces their 10 Year Anniversary!
It will be our biggest and best event ever.
We're pulling out all the stops to make it the most
educational and memorable event
Date: September 28 - October 1, 2008
Location: Loews Coronado in San Diego - www.loewscoronado.com
Extraordinary and Unique Opening
Save the Date on Your Calendar Now.
I just came across three wonderful books and just had to tell you about them.
Another book that got my attention is from one of my favorite speaker friends and book authors, Mark Sanborn.
The third book is from one of my favorite business authors, Donald Trump.
7th Annual Government Customer Support Conference and Expo
SIGN UP BY
1/26/07 TO ATTEND THE GOVERNMENT CUSTOMER
SUPPORT CONFERENCE FOR
ONLY $1295.00 and SAVE $~200.00.
INVEST IN YOUR EDUCATION AND PERSONAL DEVELOPMENT IN THE GOVERNMENT CUSTOMER SERVICE AND SUPPORT INDUSTRY.
Leaders of help desks, contact centers, web service portals, and other customer touch points for Government's internal and external customers get together yearly at our annual Government Customer Support Conference and Expo (GCSC) to learn, share, and synergize as a community of practice!
Travel and Hotel Information
Reserve your seat now
or call 425-398-9292) or
Be sure to visit our
Customer Support Conference website for more details. We look
forward to seeing you in Alexandria, Virginia in April 28-30, 2008.
Reserve your seat now (email email@example.com or call 425-398-9292) or register online.
Be sure to visit our Government Customer Support Conference website for more details. We look forward to seeing you in Alexandria, Virginia in April 28-30, 2008.
Cardiac Science is looking for four dynamic Sales Support Specialist to join their sales team in Bothell, Washington. The positions are base salary with a bonus/commission structure. Contact Cathleen Poissant on 425-246-6710 and tell her you read about the openings ineSharings.
Real Networks in Seattle will be posting a position for an IT Specialist in February. Keep an eye on their website for more information.
The Washington Department of Social and Health Services has an opening for:
Send your online application to firstname.lastname@example.org. The close date for these positions is February 1st, 2008.
There are three incredible Help Desk / Call Center
Managers available for work. Two are in Seattle
and one is in Connecticut. With respect to their
privacy, their names and contact information is not
included here but if you email
we will help you make contact. They are not
interested in relocating.
CMP Acquires Think Service, Inc. - The Leading Membership Association for IT Service and Support Professionals
MANHASSET, N.Y. and COLORADO SPRINGS, Colo., Jan. 23 /PRNewswire- FirstCall/ -- CMP, a media, marketing solutions and services company serving the technology industry, today announced that it has acquired Colorado-based Think Service, Inc., including HDI (formerly the Help Desk Institute), the world's largest membership association for IT help desk and service management professionals and the premier certification body for the industry.
Press Release Here
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