Get Free Resources. Sign up Today!   |  Join Ivy on:  LinkedIn, Facebook, & Twitter  |  Home   |   About   |  Contact  |  Testimonials  |  Clients



Services Resources Books Speakers Our Planet  
Being a Successful Leader is a Choice The Strength of the Multi-Generational Workforce Reinvent Your Contact Center and Service Desk Social Media in the Service and Support Business It's All About the People

Customer Service Extraordinaire




Our goal has always been, and always will be, to share information with others.
There is no investment needed or membership to join to access the information we provide. 

We invite you to join our email list to keep informed about things we add to our website, share at our events, or include in our newsletters.  We appreciate you sharing our information with others and encouraging them to join our list too.  We never share our database.

All articles are saved to a PDF (Portable Document Format) file.
Click to get free Reader.


Call Management Systems for the Help Desk / Service Desk, Author, Ivy Meadors

Coaching and Developing Call Center Staff, Author, JJ Lauderbaugh

Focus on the Human Side of Change in the Support Environment, Author, Ivy Meadors

From Cowardly to Courageous - How to Succeed at Cold Calling, Author, Jim McCormick

How To Avoid Communication Barriers, Author, Nido Qubein 

Is Your Office a Jungle? 5 Office Animals You May Encounter and How to Deal with Them, Author, Dan Stockdale

Lead Without a Rope, Author, Ivy Meadors

Reap the Harvest Through Empowerment, Author, JJ Lauderbaugh

Seeking Initiative and Innovation? Reward Failure!, Author, Jim McCormick  

Taming the Tiger of Teamwork in Six Easy Steps, Author, Dan Stockdale

The Truth About Feedback, Author, Colette Carlson

Tips and General Information, Call Center Times

Training Budget Cut Again?, Author, Ivy Meadors

Understanding Generations, Resources provided by High Tech High Touch Solutions, Inc.

Victicrat or Rock Star, Author, Pete McGarahan

We are Judging Machines, Author, Brad Worthley

"It is an incredible gift when you can make a positive impact on someone, personally or professionally.  Transform the lives of others and be a mentor."

- Ivy

"transform your business"

put ivy “onstage” at your next conference or corporate event

Booking now!

Disclaimer Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation.  Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

Contact us at or call 425-398-9292.

14241 NE Woodinville-Duvall Rd., PMB 426, Woodinville, WA  98072

© Copyright 1993-2011,  High Tech High Touch Solutions, Inc. ™.  All rights reserved.