Friends and Colleagues,
summer has been exceptionally warm for the Northwest
record breaking highs. It's been so hot outside
that my horses are not getting enough entertainment running
around. It's too hot to exert much effort.
were getting pretty bored just standing there.
For fun, I filled each of their 30 gallon water buckets
then added loads of apples to them. Have you ever
watched horses bob for apples?
Horses sticking their head under water to get apples is
hilarious. They were pushing the apples to the
bottom of the bucket but of course the
apples just pop back up. They tried pushing them
against the side of the bucket, even sticking their lips
out to try to gently pick them out of the water. I
was laughing so hard watching them I could hardly stand
it. They really enjoy the challenge and having
something fun to do.
year old mare finally figured out that if she rocked the
bucket hard enough by grabbing the edge with her mouth,
she could slosh the apples over the edge.
Eventually, she figured it was easiest to dump the
entire bucket. The 21 year old mare stood to the side and
waited until the 6 year old figured it out, and waited
for the apples to roll out of the bucket directly to
her. The easy route to the treat - just stand by and
wait for them to roll into your lap. She got very
Lesson learned: The smallest, simplest things can
bring joy to life. They played this game for days.
They whinnied every time they saw me and asked to play
some more. Fun is key to stress reduction and
other lesson learned is there are hard ways and easy
ways to solve a problem. If you work at it long
enough and think of your options, there is always a
better way to get the job done. If you wait for
someone else to do the job, you won't reap much of the
Here's a website that will help you see how things
aren't always what you think they are. I know this
will amaze you when you see some of these fun visuals.
Until the next issue of
eSharings, may you find ways to look at things from a
different perspective to do the task at hand more
High Tech High Touch Solutions
two weeks we will be in San Antonio at the
beautiful Hyatt Regency resort on the historic Riverwalk
across the street from the Alamo networking and getting
loads of valuable information at the Help Desk
Professionals Conference. I am personally
presenting three sessions at the event and really want you to join me.
ONLY TWO MORE WEEKS UNTIL HDP 2006.
Offers "New" Information
If you've wanted to
build a Service Desk, if you want to hear
proven ways to run a Service Desk, or if you're
already begin to design a Service Desk, there's
only one place you should be September 25, 26, and 27,
2006 - at the
8th Annual Help Desk Professionals
Conference and Expo, the premier event
for Service Desk Professionals.
This event is unique
from many different aspects when it comes to conference
experiences. Not only do we focus on offering an
intimate learning environment, we also ask the speakers
to meet specific requirements and meet our
qualifications for presenting including being highly
interactive in their discussions and by delivering:
See the entire
content-loaded program details.
Sign up here
offers our Readers a RealityCheck!
Through HDP, you will receive
Simply enter your current data using promo code
DRU for an immediate Performance Rating (valued
Meet Dru September 27 in San
Antonio to have a ‘hands-on’ review and track YOUR
or 805 331-6284.
Tools for Delivering Advanced Speeches
We are all speakers and communicators. Everyone
delivers speeches, whether one-on-one or to small or
large groups. There are key considerations in
delivering a "speech" depending on the message you are
trying to convey. There are four primary types of
Inform: how-to’s, did-you-know, training
Entertain: motivational, funny
Persuade: sell an opinion; influence new laws
Commemorative: honor an individual
discussions easily fall into one of these categories.
It is helpful to determine what message you want to communicate
in advance. You may need to adjust your delivery to get
the action you want.
instance, if you are trying to get additional resources
approved, you may feel you need to "inform" the
decision maker about the details to justify the need
when the better delivery type may be a "persuasive"
you are instructing a child to do something, a
"persuasive" speech may not be necessary to get them
to do a task. Instead, "informing" them
what is expected and how to do the task might be more
successful in communications, no matter which type of
speech you are delivering, it is important to "own the platform."
The audience can be one or a hundred, but "owning
the platform" will ensure a more effective result.
HDP 2006 conference in San Antonio. I will be
demonstrating how to "own the platform" and teaching many
useful techniques for delivering and designing
There will be
a multi-page handout
listing resources and additional information on
presentation skills for those who attend the session.
are a few resources to help you with your next
"I attended and enjoyed your talk on public speaking at
the conference in Orlando this spring. It stands out as
one of the most useful presentations of the conference."
- Ron Van Aken, Vice President of
Support, Barr Systems, Inc.
Send your managers to the
8th Annual Help Desk Professionals
Conference and Expo.
They will learn the key factors to guarantee
successful operations are designed and incredible
service is delivered by your corporate asset, the
You will not hear the
same old thing at this event.
Will you join us in San
Antonio and be part of the exclusive group who join top
leaders in our industry for these in-depth
educational sessions, and take-home templates, handouts,
and loads of resources, plus a flash drive with all of
the presentations pre-loaded?
Click here to view the detailed
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