Two mottos our company embraces are fundamental to the spirit of our business; 1) “Do whatever it takes”, and 2) “There is always a better way”.  This issue of eSharings will address "Do Whatever it Takes".  The previous issue spoke to the message “there is always a better way”. 

We moved our office over the past few weeks.  Believe me, our team demonstrated they really will "do whatever it takes".  When you don't have a large group of people to manage all the details, everyone has to jump in and do whatever it takes to get the move done.  There wasn't anything anyone was above doing and there were no comments made saying, "It's not my job." Our remote staff supported our local team by doing some of our work while we were busy loading and delivering the "stuff" while trying to dodge the snow, rains and flooding we have had in the Northwest, between loading and delivering the "stuff".  I am very lucky to have such a great team.

Far beyond just our recent move though, our team members have been instilled with the corporate culture to do whatever it takes to deliver expert customer service or help out their team members.  It is hard to explain the feeling you get from going above and beyond. From doing the most simple things to efforts that take personal time, emotion and devotion; doing whatever it takes to follow your dreams, make someone's life a little easier or offer a caring touch or a kind ear, they will result in positive returns.

I'm going to keep this issue of eSharings short.  We've included some good books to read, some useful podcasts and two really funny video clips.  And of course, we want you to visit our Government Customer Support Conference website and sign up to join us in Alexandria, Virginia in April 28-30, 2008.

Here are a few resources to encourage you to "Do Whatever it Takes.

Ivy Meadors
High Tech High Touch Solutions, Inc.

P.S. We are mostly settled now from the move and ready to do some well deserved stress relieving exercises.  My first trip is to the movie to see The Golden Compass. (Great website too. Your kids will love it and so will most of you. Take the quiz and find out what your Daemon is.  Not surprisingly, mine was the Lion.).

“I haven't failed, I've found 10,000 ways that don't work”          - Thomas Alva Edison

Ivy's celebrating her 50th Birthday in January.
Will you come to the party in Washington?

(Everyone is welcome and there is no cost to attend.)

Basic Black: The Essential Guide for Getting Ahead at Work (and in Life) by Cathie Black

Tuesdays with Morrie: An Old Man, a Young Man, and Life's Greatest Lesson by Mitch Albom

An Hour to Live, an Hour to Love by Kristine and Richard Carlson

For One More Day by Mitch Albom

Orbiting the Giant Hairball : A Corporate Fool's Guide to Surviving with Grace by Gordon MacKenzie

Mentoring: A Success Guide for Mentors and Protégés Mentoring reveals the secrets to achieving high degrees of success: personal, professional, economic, and emotional through a series of stories and letters illustrating the mentoring relationship. Floyd Wickman and Terri Sjodin (as mentor and protégé themselves in writing this book) prove that mentoring can be an important catalyst to success. Readers will discover how to create a successful mentoring lifestyle, including: four basic reasons why mentoring works and the benefits of having a mentor; how to select a good mentor or protégé; 16 laws of mentoring; how to involve mentors in every facet of your life from business and family to fitness and spiritual development; secrets for effectively working with and developing a protégé; and much more!

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