Worthley’s New DVD:
Hints, tips, insights, resources and non-traditional thoughts for service and support professionals, given in the spirit of sharing information in a quick-read, content-rich newsletter. "People Serving People in the Service and Support Profession."
In This Issue
6th Annual Government Customer Support Conference and
The 9th Annual Help Desk Professionals Conference
Be an Event Sponsor Government Customer Support Conference 2007
- About Us
Transform Your Life and That of Others
Jumpstart Your 2007 Ambitions
you asked yourself what your biggest challenges are at work - really
thought deep and hard about them - then developed a plan to address
those challenges? The following excerpt from a recent newsletter
from Tom Peters makes an interesting point. "At a recent London Tom
Peters conference, they asked the audience of some 500 people, most of
them business leaders in their own right, to tell them about their
biggest current challenges at work. Overwhelmingly, people wrote about
Have you asked yourself what your biggest challenges are at work - really thought deep and hard about them - then developed a plan to address those challenges? The following excerpt from a recent newsletter from Tom Peters makes an interesting point.
"At a recent London Tom Peters conference, they asked the audience of some 500 people, most of them business leaders in their own right, to tell them about their biggest current challenges at work. Overwhelmingly, people wrote aboutachieving their ambitions, rather than solving this or that knotty business problem."
When I look for ways to achieve my personal ambitions I reach out to friends, peers in the industry, and attend conferences that address my personal and professional goals. One person who helped me achieve my ambitions was Mark Victor Hansen, pictured here.
Achieve Your Ambitions Checklist:
No matter how many times it is said, people often don't take the time to do this simple task: "Write down your goal and how you plan to achieve it." I was one of those who didn't understand the power of this task until one day I just did it. My current ambitions are now posted on my bathroom mirror and I carry a card in my purse with the goal identified. Keep the list short so it won't overwhelm you and seem insurmountable. Two to three things at a time is realistic.
Decide what you REALLY want to do. This is not what your family, friends, spouse, parents want you to do, but what YOU want. It is hard to set goals when you are not sure what it is that you are most passionate about first. For me, being a speaker and mentor are the two things I love most. A friend asked me to identify why these are so important to me. This was a hard task. By thinking things through and writing it down, the reasons came to me. They were generated from a deep desire to help others become better performers and have higher self-esteem. I was sexually abused, the first time at 6 years old. When you look inside, what you want to do most is likely driven by your desire to contribute to others having a better life.
Read, read, read! I read books about climbing Mount Everest, exploring Antarctica, and crossing deserts. I loved "Into Thin Air", "Shackleton's Way" and "Icebound". These types of books open your mind into the possibilities achievable if you passionately want something enough.
Additional Ambition Resources:
As my good friend Michael Callahan shared with me,
"Make it a great day today. Say something startlingly affectionate to someone you care about."
High Tech High Touch Solutions
Corporate Office: 425-398-9292
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"Effective leadership emerges from a well defined center of core principles and beliefs. It is rooted in the past, engaged in the present, and anticipating the future." -Tom Peters
GOVERNMENT CUSTOMER SUPPORT EXCELLENCE AWARD FINALISTS
Awards to winners will be presented at the Government Customer Support Conference and Expo. www.governmentconference.com
Virginia Beach Public Information Office
IRS Employee Resource Center
MORE RESOURCES (top)
Cartoons about Ambition or lack of:
Loads of motivating thoughts:
And when all this motivation stuff gets to you go to the
October 22-24, 2007 in Phoenix Arizona at the incredible Pointe South Mountain Resort
The 6th Annual Government Customer Support Conference and Expo
At the upcoming Annual Government Customer Support Conference, there will be industry experts, advanced practitioners and professional speakers who will inspire you and teach the skills necessary to achieve your own ambitions. Check out the line-up:
National Finance Center Case Study: Business Continuity in the Face of Hurricane Katrina
IRS Case Study: Building a Collaborative Culture through Employee Engagement
U S Navy Case Study: Empowering Agents to Use Tacit Knowledge and Exceed Expectations
Leading Today's Multi-Generational Workforce
Introduction to Workforce Management: Supervisors Guide to Call Center Staffing and Scheduling
Outsourcing from A to Z
Winner Spotlight! 2006 Overall Excellence Award Winner Our Katrina Story: Customer Support Continuity During an Extreme Disaster presented by the Space and Naval Warfare Systems Center in New Orleans
Department of the Treasury Case Study: I Have Customer Satisfaction Scores – Now What Do I Do?
Mastermind sessions, the favorite part of all the GCSC events.
And so much more.
Three extended workshops included in your registration:
==>> Only 30 Spots Available for conference attendees only to take a site tour of Washington DC’s Unified Communications Center (UCC). <<==
Billed as one of the premier facilities of its kind in the nation, the UCC brings together for the first time, Washington DC’s emergency, non-emergency and public-service call-taking and dispatch functions in a single location, using a unified voice and data communications system. It also house’s the city’s regional interoperable wireless communications and control infrastructure and serves as the regional command and control center, supporting federal agencies and 18 Virginia and Maryland municipalities, in the event of a regional emergency.
Email GCS@hthts.com to reserve your spot for the tour.
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