hints, tips, and resources for service
and support professionals, given in the spirit of
- Your digital photos and system back-ups are at risk
Government Customer Support
Conference and Expo (GCS 2006)
Explore Your Options:
Awareness Bracelets in the help desk and contact
Leadership tele-seminar with Brad Worthley
visit our website for loads of useful information.
Drop in anytime. We love having you visit. "
Do you get
email and its hard to pick which ones to read? If
you're like me, you're
torn by this decision because you get so many emails but
know there is so much you might miss.
The newsletters that are the most likely to be read
are those that will have an impact on you personally or
professionally and contribute to the success in your life,
or offer an entertaining and interesting story.
There are newsletters from specific writers you know will always give you a take-away
so you probably always try to read
or scan those.
goal is to deliver material in our newsletters that is enjoyable to read
and useful in your personal and professional lives.
We want to be one of those emails you do read. We
use the same model
in our conferences. The two to three days you spend
at our events, must be comprehensive and jam-packed with
useful information that is highly applicable to your
sure you will agree that it is a useful investment of
your time and money to attend our conference. If
for any reason you are unhappy after spending the two
full days with us, we will give you back the full
conference fee you paid.
with the Sharing.....
issue's Sharings is a topic I feel is crucial
to everyone in their personal and professional life. It
has to do with CDs. Odd topic for call center and
help desk readers, yes? Maybe.
makes videos of speeches, take a significant number of digital pictures
and store all of the data on CD's and DVDs. So this
information hit home for me. I suspect it will for most of you too.
Here's the deal....
make of your favorite pictures from your digital cameras
or computer back-ups may be entirely destroyed or deemed
useless in only a few years or even months. Some
may last up to 25 years or more but may be unreadable if you
don't retain the necessary hardware to read the format
you stored the data on.
is frightening if you think about how important some of
those treasured photos are to us. In the past we
had hardcopies of the pictures plus often we had the negatives
too. You might have stored the negatives in a
safe and put your photos in albums with protective covers
using special clear pages to protect them. Most
good photo paper keeps for years.
Outside of the storage of your digital pictures.
CD quality issue is also very concerning for those back-ups you have been
making of your files when you work off-site or possibly
that are even being made at your office.
companies have done their research, taken the worst-case
scenarios into consideration and use the best quality
CD's, DVDs, and proper storage considerations, with many
companies storing critical data on digital tapes.
The virtual worker doesn't always have the proper storage
areas, or the necessary hardware to make the longer
lasting backup copies. You may want to do a little
research to determine if the CD's you use for those treasured photos,
music recordings, system backups, etc. will last before your data is gone. I just found
out from an employee at a very popular CD producing
company that they know for a fact that their CDs last
under two years at best - some less. He had many
of his own last only months.
following are excerpts from the website
http://www.cdrfaq.org/faq07.html. There is
much more information there to read if you are interested.
are expected to last about 25 years under ideal
conditions (i.e. you write it once and then leave it
alone). Repeated rewrites will accelerate this. In
general, CD-RW media isn't recommended for long-term
backups or archives of valuable data.
rest of this section applies to CD-R.
manufacturers claim 75 years (cyanine dye, used in
"green" discs), 100 years (phthalocyanine dye, used
in "gold" discs), or even 200 years ("advanced"
phthalocyanine dye, used in "platinum" discs) once
the disc has been written. The shelf life of an
unrecorded disc has been estimated at between 5 and
10 years. There is no standard agreed-upon way to
test discs for lifetime viability. Accelerated aging
tests have been done, but they may not provide a
meaningful analogue to real-world aging.
Keep them in a cool, dark, dry place, and they will
probably live longer than you do (emphasis on
"probably"). Some newsgroup reports have complained
of discs becoming unreadable in as little as three
years, but without knowing how the discs were
handled and stored such anecdotes are useless. Try
to keep a little perspective on the situation: a
disc that degrades very little over 100 years is
useless if it can't be read in your CD-ROM drive
user reported that very inexpensive CD-Rs
deteriorated in a mere six weeks, despite careful
storage. Some discs are better than others.
some estimates, pressed CD-ROMs may only last for 10
to 25 years, because the aluminum reflective layer
starts to corrode after a while."
There is lots of information on data storage available.
The primary goal of this "sharing" is to bring to your
attention that those treasured digital photos and
important files are at risk for loss if you aren't
careful in your back-up and storage efforts. Make sure you keep the hardware that can read those
disks for as long as you hope to be able to get the data off of
them in 50 years or more.
Bottom line: Do your research to ensure those
priceless pictures and backups are safe and stored for
as long as possible.
High Tech High Touch Solutions
P.S. If you work in the public sector, please plan to join us at the
Government Customer Support Conference in Arlington,
VA. We have innumerable educational things prepared
to share with you.
We are the only event and first ever service and
support conference to deliver everything on a Flash
Drive - no big binders to pack home and sit on a shelf,
never to be opened again. You have all the tools
on your Flash Drive and a wonderful piece of hardware to
store all your other great ideas on. Hey, you can
store your digital pictures here too!
Speakers, Vendors, Board Members, Volunteers
We are now accepting requests for those who would
like to be a sponsor of the 8th Annual Help Desk
Professionals Conference and Expo, as well as
speaker proposals and board member applications.
Government customer support conference and
5th Annual Government
Customer Support Conference and Expo 2006 (GCS)
June 14-15, 2006
Sheraton Crystal City in Arlington, VA
Just give us two days and we'll give you comprehensive
educational information in the major areas of service and support, with the
primary emphasis on leadership and best practices in help desks,
contact centers and web service portals.
If you are not 100% satisfied after the full two days, I will
give you back all the money paid for the conference. It's
risk free so why not give it a try. You have nothing to
lose and everything to win. I guarantee it.
-- Ivy Meadors, CEO, High Tech
High Touch Solutions
The Government Customer Support Conference and Expo is
the only one of its kind in the
United States. It is focused exclusively on
local and federal call/contact centers, help desks, and web service
portals. The bottom line is finding ways to serve your consumers
in the most reasonable, cost effective manner and deliver the
most value and best results.
You will benefit from hearing these topics
and many more at GCS 2006.
on Outstanding Leadership
in a Service Culture
Study: City of Hampton
Study: VoIP Telephony - what works and doesn't work
Study: Utah.gov " LiveHelp" - 2005 Excellence Award
Panel: Best of Breed Government Support Desks
Essential Guide to Providing Citizen Centric Service
Step by Step Process to Build Your ITIL Initiative
Ready, Set, Measure! Metrics that Will Put Your
Organization in the Drivers Seat
Technology Behind the Business
Raising the Bar: Achieving Advanced Strategic
Phishing, Pharming & Worms; Security Issues Faced by
Today’s Help Desk Professional
Outsourcing – A Roadmap to ensure complete success
What’s Your Score? How to Measure Your Contact
Center Performance Using the American Customer
Satisfaction Index (ACSI)
Beyond Borders: A Hands-On Approach to Deliver
Successful Multi-Media Communications
to Consolidate Government Contact Centers: Benefits,
10 Steps for Constructing a Successful Self-Service
And our exclusive....
Mastermind Sessions: You
won't want to miss out on our Mastermind Sessions
- 10 unique and intimate discussions will be held each day on
the topics most applicable to your immediate needs with an expert
leading the discussion ready to take your questions and get you
All this and more will be
provided on practical, actionable information on
strategy, vision, and execution from industry experts
and peers. Our speakers are delivering information on ways to move to the next more
advanced levels of service and support.
our Director is managing our comprehensive program that will far exceed
previous year's events. There will be take-aways,
templates, hints, tips, resources, and more in every
Program details are posted on our website at
Daryl Covey, our
returning event Chair and co-creator of GCS, will
be running the
program, now in its 5th year, for Customer Support organizations in the public sector.
There are 30 candidates being considered for this year's
prestigious awards program.
If you want to be part of GCS 2006, email us at
firstname.lastname@example.org right away.
Interested sponsors can email us
There are a limited number of these exclusive sponsorship
Explore Your Options
Lance Armstrong and Ivy have in common?
so much each one of us can do to contribute to the lives
of others - human or animal. Even the simplest effort can make a
difference. Lance is making a difference $1 at a
time with his yellow awareness bracelets.
our readers know I am an avid animal activist and do
everything I can to contribute to conservation and
protection of our endangered species. My niece,
Corissa, suggested we have awareness bracelets
made that said, "Save the Tigers" and to sell them to
collect money to give to a tiger protection agency.
It was a brilliant and simple idea.
orange "Save the Tiger" bracelets made and
started selling them at our conferences, user group
meetings, and to people we meet in passing (I always
have one or two on or with me.) We are asking for a
$5 donation or whatever a person can give. All of
the proceedings are being given to the World Wild Life
fund to contribute to Saving the Tigers. We
have already given hundreds of dollars to the fund.
LOVE the bracelets as much as animal loving adults.
you do with this idea? Loads!! Explore your
options of using awareness bracelets to recognize
outstanding performers in your contact centers and help
desks, or by sending a bracelet to someone to say thank you
for being a very
special customer. The bracelet could have your phone number on one side and an inspiring
message on the other plus your company
name and web address.
awe-inspiring, simple way to "High Touch" people to recognize and honor others by
saying, "thank you for letting us serve you and be your
provider of choice". Your contact info, website,
help desk/contact center number, etc. emphasizes to your
customers and end users that you are always there for
them and the first point to contact in your
bracelets are also a good way to collect funds for special
projects at work, school, church, etc. You can use them
to do collections for cancer, AIDS, Diabetes, Heart,
someone at work in need of a medical treatment, and so
many other things.
You can get your own unique awareness
http://www.sayitbands.com where I got mine.
Search on the Internet for the words "awareness bracelet" for
you would like a "Save the Tiger" bracelet, email me and
let us know how many you want and what you would like to donate
to the fund. We will send them right out.
We will charge $2.00 to cover the postage for shipping.
Saving one tiger at a time. With
only 200-300 Siberian Tigers left in the wild. We need
to save every one of them before they are all gone.
Learn more about the dilemma of the tiger at these
Live Telephone Seminar with Brad
Friday February 10th - 1:00 p.m. Pacific
you have challenges getting your employees to do the
things you would like them to do, or are you frustrated
that your supervisor or peers do not value employees or
demonstrate the behaviors required in a sales or service
Seminar Title: “How to Personally Coach Your
Employees, Peers and Supervisor”
Brad Worthley for his powerful one-hour live telephone
seminar on how to communicate and motivate other people
to change. This is a chance to become more persuasive
and have more influence in your organization, while at
the same time gaining people’s respect.
(U.S.) for one-hour of life changing information and
all you need is a telephone (the same seminar
in-person would cost you thousands). You can call from
anywhere in the world and have as many people on the
line as you choose (speaker phone). There will be a
question and answer period at the end of the call.
Sign up NOW:
REMEMBER, EVEN IF YOU
CAN’T MAKE THE CALL, YOU WILL BE ABLE TO LISTEN TO IT
LATER AT YOUR CONVENIENCE AND YOU CAN EVEN USE IT TO
Learn how we can
work with you to turn your organization into a world-class service and support center.
for lots of resources.
Visit us now.
Be sure to sign up for
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