This email is being sent to subscribers of eSharings, SupportEdge, NWCCP and HDNW, who are in the database hosted on the High Tech High Touch Solutions website. Your information has not been shared outside of this secure unit. 

In today's support environment, instinct alone is not enough.

Knowledge is imperative to survival. ~~~425-398-9292 


In This Issue


Complimentary Tele-seminar

Speaker Highlight

Event Highlight

Recommended Reading

Industry Resources

Event Information

Tele-seminar - Bill Price
The Best Service is No Service

February 13th, 2008

Government Customer Support Conference

April 28-30, 2008 in VA

Customer Service and Support Conference

Sept. 28 - Oct. 1, 2008
in San Diego

Opportunities for partners.
Taking submissions now.

GCSC 2008

Association of Support Professionals

Call Center School

CAS, Inc.




Customer Service Group

Federal Consulting Group / Department of Treasury

Driva Solutions

Fed Tech Magazine

Government Customer Support Community of Practice


HDI Capital Area Local Chapter

Homeland Defense Journal


Neighborhood and Worldwide Contact Center Professionals

NetSupport Inc.


RightNow Technologies

Symon Communications

The Telework Coalition

The Fraser Group

VoIP Institute

Links to HTHTS' Webpages


 - About Us

 - Contact Us

    Conferences and Events

 - Signature Conference

 - GCS Conference

 - Ignite Summit

 - Tele-seminars

 - All Events


Call Centers, Service Desks and Speaker Clips

CSSP Network
(Customer Service and Support Professionals)

Meeting Planners

Free Stuff

Call Center and Service Desk Resources

- Articles

- Books

- Calculators

- Ivy's Slides

More Free Stuff

Transform Your Life and That of Others

- Animal Activist

- Leaders

- Mentors

- Millennials, Gen X, & Baby Boomers

- Motivational Quotes

- Motivational Thoughts

- Speakers

- Stress Management

- Team Building


 - Customer List

 - Customer Testimonials

"Sign up for eSHARINGS and other newsletters here." 

Dedicated to sharing ideas, resources, and non-traditional thoughts given in the spirit of providing
information to contribute to those seeking personal and professional transformation.


Speaker Highlight: U.S. Congressman Cuellar Presents the Latest on the Federal Customer Service Enhancement Act

Attend the 7th Annual Government Customer Support Conference and Expo to hear Congressman Cuellar deliver a keynote speech about his bill to improve customer service at Federal agencies.

The Cuellar bill, which passed the House 383-0, will set in place standards to increase the quality of customer service provided by federal government agencies.

The Wall Street Journal calls him, “A pro-growth Member in the John F. Kennedy mold,” One of the “Seven Best Legislators,” says the Dallas Morning News. A favorite son of Laredo, the city has honored him as “Laredoan of the Year,” “Distinguished Citizen of the Year,” and “Humanitarian of the Year.”

“The federal government should cater to the American people. My bill will raise the bar for federal customer service and pave the way for citizens to have improved, easier transactions with federal agencies,” said Congressman Cuellar. “When people have business with a government agency, I want them to walk away feeling like the government is serving them well.”

“The business community has long recognized the need for great customer relations. When people are satisfied with the services provided by a business, they become repeat customers. The same mentality and practices should be applied to government agencies,” said Congressman Cuellar. “I look forward to working with the Senate to move the legislation one step closer to becoming law.”

Read more

  Complimentary Tele-Seminars

February 13th, 2008
10:00-11:00 PT / 1:00-2:00 ET

Bill Price, Driva Solutions, presents
"The Best Service is No Service"

(click here for session details)

March 4th, 2008
10:00-11:00 PT / 1:00-2:00 ET

Michael Callahan, Microsoft, presents The Greatest Leaders in History and The Decisions That Made Them Great

April 1st, 2008
10:00-11:00 PT / 1:00-2:00 ET

Michelle Borboa, Contact Center Resources presents "How to Manage Your Workforce"

Read the session details.


Call-in Number: 308-344-6400
Access code: 1029936#


Event Highlight

The 7th Annual Government Customer
Support Conference and Expo

April 28-30, 2008 - Alexandria, VA


Leaders of help desks, contact centers, web service portals, and other customer touch points for Government's internal and external customers attend the annual event to learn, share, and synergize as a community of practice!

Reserve your seat now
email, call 425-398-9292)
register online.


  Recommended Reading





Dan Stockdale, The Tiger Guy, brings his tiger to the stage at
The 10th Annual Customer Service and Support
Professionals Conference and Expo

Learn principles to achieving success and mastering leadership while conquering the wild and unexpected challenges your team faces
in the real world.



The Board Affirms: The Best People to Learn From Are Experienced Industry Peers

The GCS Conference Board unanimously agrees that "learning from experienced practitioners hands-down, delivers the most  valuable seminar experience".  They say what you need and want is learning from the experience of others' success.  At the same time, the right vendor presentations, when based on expert experience implementing tools and processes are some of the best, especially case studies.

Practitioner Board members, Daryl Covey (NEXRAD), Yolunda Davis (IRS), Joanne McGovern (GSA), Seanna Sams (DSHS), Jerry Keely (Pinal County Government), Karen Trebon (GSA), Jack Walbridge (Space and Naval Warfare), and industry experts Elle Melle (BMC), and Bill Price (Driva Solutions, previously VP of, plus Lisa Prendergast (HTHTS), Sharon Koby (HTHTS)  and me (Ivy Meadors) make up the experienced team preparing the program for the Government Customer Support Conference and Expo (GCSC) for Federal, State and Local help desks, contact centers and service portal support groups.

On their GCSC board call this week the team members were coming up with exciting and unique ideas for the event.  It is a privilege and educational experience hearing ideas flow at such an incredible pace when people of this caliber are sharing theirs.

A key observation the team made was about the speakers and content in conference programs.  The program they have designed for the GCSC is made up of primarily of practitioner case studies, trainers, and expert consultants who previously worked as practitioners.  Check out these numbers from the GCSC program of 31 different speakers in the main program (not including the additional 20 Mastermind sessions).

GCSC Program Make-up:

22 of the 31 speakers are non-vendors equating to over 75% of the program delivered by expert practitioners and award winning government agencies.

  • 22 people work in the industry (practitioners)

  • 4 Professional speaker/ trainers

  • 1  vendor speaker who has, as a practitioner previously,  delivered fresh, top-scoring presentations for years

  • 5 Industry experts / consultants

The Board, when assessing similarly positioned event's programs,  found them to have between 10% to 20% of their entire programs delivered by practitioners and over 80% delivered by non-practitioners (i. e. vendors, consultants, etc.).

We believe consultants and vendors offer value to an attendee's learning experience but the strongest desire is to learn from their peers.

Which would you prefer to attend - a conference made up of over 70-80% vendor and consultant speakers and a few of your peers or an event made up of over 75% of your peers sharing their proven solutions and a small percentage of vendors and consultants?  You make the decision. 

We look forward to seeing you at a future conference with us.


Ivy Meadors
High Tech High Touch Solutions, Inc. or

Office: 425-398-9292


-->> Speaking Opportunities:  The September Signature event is going to use a similar model to include over 70% of the speakers as non-vendors / consultants.  If you are interested in being considered, email ASAP to submit a proposal. Session speakers receive a complimentary pass for presenting.


Breast Cancer Charity

Shop at Annette’s Angels today for edgy and sophisticated, fun and flirtatious, artist-designed, and hand-crafted jewelry, tees, and fabulous gifts.

And shopping really DOES make a difference. We give 50% of our profits on everything in the store to FORCE: Facing Our Risk of Cancer Empowered – an advocacy, support, and educational non-profit organization giving strength to people with, or at risk of, genetic breast and ovarian cancers.

Pink is the New Black.

The 10th Annual Customer Service and Support Professionals Conference and Expo will be at the Loews Coronado in San Diego.

September 28 - October 1, 2008

MARCH 14th, 2008

Your education is worth an investment of $1395.00.  Save $300 now and register today.

     We're pulling out all the stops to make it the most educational and memorable
event you may have ever attended.


Meet Dan Stockdale, his live Tiger and other animals at
Loews Coronado in San Diego, 9/28-10/1/08 at
The 10th Annual Customer Service and Support Professionals Conference and Expo.

You will learn how to achieve success and master leadership while conquering the wild and unexpected challenges your team faces in the real world when you hear motivational speaker,
Dan Stockdale on "Mastering Leadership". Visit his website at


Feel free to reprint this newsletter, eSharings, in its entirety with our copyright information intact.

To subscribe visit our website at or reply to this copy with subscribe in the subject line

Note:  eSharings will contain links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc. is not responsible for the content of any such third-party site.

Free Newsletters  |  Free Stuff  |  Services  |  Speaking  |  Contact Us  |  Home

HDP 2007  |  GCS 2007

Reach us at or call 425-398-9292.

© Copyright 1999-2008,  High Tech High Touch Solutions, Inc.