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Services

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Books

Speakers

Our Planet

Being a Successful Leader is a Choice

The Strength of the Multi-Generational Workforce

Reinvent Your Contact Center and Service Desk

Social Media in the Service and Support Business

It's All About the People

Customer Service Extraordinaire

"TRANSFORM YOUR SERVICE AND SUPPORT CENTER TODAY"

for help desk, service desk, and contact center managers

We feel that Help Desk, Service Desk, and Contact Center Managers are the critical factor that will contribute most to ensure the success of any service or support center. After thirty years in the business, Ivy Meadors, High Tech High Touch Solutions' CEO and Senior Consultant, has found this to be true time and time again.

Our goal has always been, and always will be, to share information with others. There is no investment needed or membership to join to access the information we provide.

We invite you to join our email list to keep informed about things we add to our website, share at our events, or include in our newsletters. We appreciate you sharing our information with others and encouraging them to join our list too. We never sell or share our database.

PEOPLE

Lead Without a Rope, Author, Ivy Meadors

Focus on the Human Side of Change in the Support Environment, Author, Ivy Meadors

Training Budget Cut Again?, Author, Ivy Meadors

Coaching and Developing Call Center Staff, Author, JJ Lauderbaugh

Reap the Harvest Through Empowerment, Author, JJ Lauderbaugh

We are Judging Machines, Author, Brad Worthley

Victicrat or Rock Star, Author, Pete McGarahan

"It is an incredible gift when you can make a positive impact on someone, personally or professionally.

Being a leader of the staff in a help desk or contact center offers many challenges and rewards.

The people benefit from the commitment and support of a great leader, but so does the leader and the business.

- Ivy

"transform your business"

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Disclaimer: Our website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in our lists does not imply a recommendation. Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

14241 NE Woodinville-Duvall Rd., PMB 426, Woodinville, WA 98072