High Tech High Touch Solutions offers comprehensive customer support conferences and expos. Our goal is to revolutionize the service and support business by sharing a wealth of valuable information on industry best practices relative to people, process, information, and technology through educational forums, with online communications and by facilitating networking in our industry.

April 19-21, 2010
Hilton in Old Town Alexandria, Virginia

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Leaders of help desks, call centers, web service portals, and other touch points for Government’s internal end external customers will come together at the 9^th Annual Government Customer Support Conference to redefine how our Government can deliver extraordinary service and achieve success during a time of great change.

Our theme is A New Way of Thinking About Support. Content will be forward thinking and will provide unprecedented education on how to improve efficiencies in delivering service with creative technology usage, advanced processes and superior skills to help motivate and lead teams in this challenging time. GCSC will also have a strong focus on leadership and communication.

• Almost three days of powerful insights, ideas and motivation in an intimate setting that facilitates making strong connections with others.

• Mastermind sessions to select from for in-depth discussions on the hottest industry topics.

• Sessions on topics that focus on contact centers, help desks and service portals, with topics applicable across all three fields - you design the program that is going to have the greatest benefit for you.

• Numerous opportunities to meet and share with others who are responsible for the ultimate success of their centers.

• A primary focus and emphasis on delivering advanced leadership techniques.

• Case studies from award winning customer support organizations in the Government.

• Experts sharing their perspectives on key practices and trends.

• Annual Excellence Awards Ceremony recognizing the best Government organizations in three categories: Customer Service Excellence, Team Work, Technical Excellence and the paramount organization will be awarded the Overall Excellence Award.

• How the leaders in today's Government customer support achieve and maintain excellence.

• The components of implementing a successful tele-workers option in your agency.

• How to apply and get the greatest benefit from using social networking / Web 2.0 options.

• What does and doesn’t work from "live from the frontline" perspectives.

• Proven strategies, the latest technologies, new approaches and forward-thinking ideas.

• How to groom our next wave of leaders - the Millennials.

• Who else in Government shares your challenges and how they are dealing with them.

• Lessons from our industry in both the public and private sectors applicable to your environment.

• The roles of leadership and strategic vision in delivering responsive customer care.

Primary job titles extending across personnel and management at all levels of Government responsible for customer service and support, include:

• Executive / Corporate Management in State, Local and Federal Agencies

• Managers of Call Centers and Contact Centers

• Managers of Technical Support (IT)

• Help Desk, Service Desk, Call Center and Contact Center Frontline professionals

• Managers and Staff of On-line Government Services

• Contracting Officers and Representatives

• Consultants / Service Providers / VARs / Outsourcers / Education and Training organizations

• Vendors who offer technology and services for Government service and support organizations

• Others Interested in Excellence for Government Customer Service and Support

• All speakers are screened and pre-qualified to ensure material presented will deliver useful information.

• Speakers are highly qualified to deliver their presentations - know their material well and are skilled presenters.

• Content is shared orally as well you receive templates, handouts, and resource listings you take back to use in your own organizations.

• All material is provided on a Flash Drive for ongoing access.  There are no printed proceedings you have to carry around.

• Interactive sessions where your questions and comments are openly discussed.  "No talking heads for speakers."

• The event is designed from the input of people in the industry who have identified the most critical content to establish advanced call centers, help desks and service portals

• No more of the same old thing.  Learn the ways to begin advancing your organization to deliver the highest level of proactive service.