The Signature Event will be held
October 25-27, 2010 at the Las Vegas MGM Grand.
The Signature Event is a unique affair featuring
prominent speakers and educators
presenting carefully crafted sessions.
Topics covered highlight emerging trends,
ensure you know the most useful ways to better meet the needs of
customers, and provide a comprehensive selection of best
practices occurring in our contact centers and service desks.
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You will get a “live from the front-line” perspective so you
can benefit from practical, actionable information on
strategy, vision, and execution.
Be assured, this conference
will showcase the latest initiatives taking place in our
service and support centers across industries in both the
private and public sectors.
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It is
attended by a incredibly competent contact center and service
desk professionals who are genuinely interested in sharing
their knowledge with you and learning from one another!
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We are about thinking big, being
extraordinary, and settling for nothing less than the best. From precious gems of
industry business knowledge and exclusive networking
opportunities to structured masterminds and personal
one-on-one coaching, we deliver the most valuable content
available today.
High Tech High Touch Solutions' goal is to continually evolve
the service and support business by bringing together the top
experts and sharing the most advanced and practical information
on industry practices. With
the relationships fostered by the expert presenters, you are
provided with an awesome educational experience that keeps on
growing, long after the event.
This conference will help you discover new strategies for
optimizing contact center and service desk business value. It will inspire a more
critical approach to the use of technology in more appropriate
and effective ways to deliver exemplary, cost effective service.
From
laser-focused business strategies to inspirational industry
recognized speakers and networking bar none, the Signature Event
for 2010 promises to be the event that everyone will be talking
about.
Who should
attend
This event is for service and support professionals who want to
advance their knowledge in service and support leadership,
technology, and processes and wish to benefit from personal
development.
Executive level professionals will be better able to leverage
resources to bring value to the business. Frontline staff will gain
precious insight into the true potential of their organization
and career path. Our
attendees want to form relationships and network with other
colleagues with similar interests and situations in their
Service Desk and Contact Centers.
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Senior Business Executives / CEOs /
Owners
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CIOs / CTOs / COOs
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Contact / Call Center Business-unit
Heads / Managers / Directors
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Trainers of Contact Centers and Service
Desks
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Staffing Managers
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IT Operations Directors / Managers
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Leads /
Supervisors / Managers of Frontline Professionals
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Contact / Call Center Representatives
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Service
/ Help
Desk Technicians
WHAT YOU WILL EXPERIENCE
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More than
30 sessions of insight
and thought-provoking content to select from of insights and
thought-provoking content
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In-depth tracks on
Leadership, Business Strategies: Actionable
insights into the central issues at the heart of
innovation today, and trends that will impact the future
business technology landscape
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Five keynote
sessions focusing on key strategic issues and solutions
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Four optional
workshops included in the program at no extra charge
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Two special
networking mastermind sessions
highlighting
the hottest topics in service and support
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Access to
invaluable resources and session content
stored on
a flash drive at no extra charge
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Numerous networking opportunities for you to build and expand professional relationships
ENSURING YOU HAVE THE BEST EXPERIENCE
Networking Opportunities: We understand that networking is one of the primary reasons
service and support professionals attend the Signature Conference, so we ensure that
ample time is dedicated to its facilitation.
Mastermind Breakfast Sessions, networking luncheons, and
numerous evening functions during the conference help
attendees establish new connections and enhance existing
relationships with colleagues, trainers and industry
experts.
Vendor speakers: Only 5 speakers are technology or staffing vendors and the ones
in the program have been individually selected because we know
them and their commitment not to sell to the attendees. We don't offer
vendors the opportunity to buy the right to speak to sell to
the attendees in a session. They are encouraged to sponsor a
session to provide handouts and information that is educational
in nature, which does include their contact information so you
can contact them if you would like more information.
Valuable take-aways for every
attendee:
The speakers are encouraged to provide additional tools and
resources for your learning experience and to help you
quickly get started applying newfound knowledge.
>> 100% Satisfaction Guaranteed! <<
High Tech High
Touch Solutions' personal commitment is the guarantee that you
will gain invaluable information and be enlightened with fresh
and proven ideas or you get a full refund. If you are not
thoroughly convinced that the program is worth every penny of
the modest investment you paid, just let us know by the end of
the three days we have together and we will promptly make
arrangements to have a refund check sent or a credit made to
your charge card.