The 7th Annual
Help Desk Professionals Conference and Expo


 

October 26-28, 2005

The Hotel del Coronado in San Diego, California

www.helpdeskconference.com

HTHTS Home Page

Home | Registration | Program | HDP Previews | Sponsors | Networking | Travel/Hotel | Exhibitors 

“Radical Leadership Approaches to Transform your Service Desk "


Get ITIL Certified by “the ITIL Experts”


Become a Certified Help Desk Manager by Integreo formerly STI Knowledge


Four content-packed tracks, over 50 sessions, 3 ITIL Certification courses, and 4 pre-cons!

ü   ITIL for Advanced Service Desks

ü  Unparalleled Leadership

ü  High Touch Focus on People

ü  Technology and Trends

Receive More Information


Click a picture to donate to help Katrina victims.

To learn of Other Help Desk and Call Center events visit www.hthts.com

The 2005 Conference for help desk professionals

"Access Detailed Program"

High Tech High Touch Solutions offers one of the most content-rich Help Desk and Service Desk conferences available. Our goal is to revolutionize the service and support business by sharing a wealth of information on industry best practices through the core aspects of people, process, and technology.

 

special offer for association members only
ASP, BMP, contactcenterworld, HDI, ICMI,
itSMF, SSPA, etc.
for more info, email hdp@hthts.com or SELECT SPECIAL OFFER LINK ABOVE AND ENTER YOUR UNIQUE CODE AND PASSWORD

"I have attended in the past and have always enjoyed my experience. This one sounds like it will top them all! I plan on bringing my family. It should be a lot of fun to have them out there with me. "

Gary Glade, Manager of Desktop Support
Brigham Young University - Provo, Utah


"This will be my third time to attend your seminars. They are great.  My husband, who is a helpdesk manager will also be attending for the third time."

Lynne Lynne McClure-Flores
NMSU Financial Systems

READ WHAT OTHERS ARE SAYING....


Our conference is dedicated to the development and advancement of the small to large Help Desk and the professionals who work there.

Stay Informed. Join Our Mailing List Now!

Join the High Tech High Touch Solutions mailing list
Email:

Dear Colleagues and Friends,

Hundreds of Help Desk Professionals, including industry experts, legends, vendors and practitioners, will come together October 26-28, 2005, at the spectacular Hotel del Coronado in San Diego for the 7th Annual Conference for Help Desk Professionals.  As always, each year our event brings updated conference formats, up and coming industry speakers, some of the most recognized names in our industry, and loads of networking opportunities.

We are offering an exclusive opportunity to get a glimpse into today’s most successful help desks and service desks.  The exploration into current and future technology solutions will include less of the same old thing and more fresh new ideas.  We are offering comprehensive workshops where you actually apply what you are learning during the session.  The opportunity to tap into the brainpower of movers and shakers across industries in both the private and public sectors will be afforded at this one of a kind event.

You will get a “live from the front-line” perspective so you can benefit from practical, actionable information on strategy, vision, and execution having a visionary outlook into 2006 and beyond.

We have tons of ITIL for you!! You have the motivation to quickly get ITIL started in your organization. Therefore, we have brought you an entire track on ITIL, plus three different ITIL certification courses.

FEATURING

You've seen them in action… industry icons Malcolm Fry, George Spalding, and Pete McGarahan. These three take command of the platform and share their in-depth knowledge about current trends and the strategies that position you for having a successful service desk. They're immediately engaging, passionate, entertaining and profound. Their words, ideas, and stories can change the way you think and perform in your organization. Simply stated: these are three of the industry’s greatest masters.

You'll want to take copious notes when industry experts Brenda Iniguez, Brad Worthley, Dan Rickwalder, and Bill Price share their expertise to inspire, inform and influence your leadership and management decisions.  Eric Rabinowitz, Brad ,and others will be doing two-hour workshops on topics of Leadership, Workforce Management, and Service Level Agreements.  Rick Joslin, the authority on Knowledge Management is going to teach you how to be successful with the technology that contributes the most to offering a self-service model.

Launching a new generation of industry speakers, in our no-holds barred case study sessions, you'll hear the secrets of some of the most progressive Help Desks from leading Northwest companies like Starbucks (Mary Lou Blakely), REI (David Stockwell), and Port of Seattle (Ernie Hayden).

Dru Phelps from Benchmarkportal will share a wealth of information on metrics in her pre-con.  Her sessions always sell out so sign up early for this one.

And saving the best for last, Eric Chester our main keynote will leave you with an unforgettable impression about people on the frontline and how critical they are to our companies.  Eric will be autographing his book, "How to Get the Frontline to Give a Damn" just after his keynote on Wednesday morning.

Together our line-up of speakers knows more about building a successful Help Desk or Service Desk than any other group! You won’t want to miss The 2005 Conference for Help Desk Professionals. This event promises to be spectacular and unique in many ways! It is dedicated to addressing your Help Desk and Technical Support needs by providing the best solutions, both strategic and tactical.

>> 100% Satisfaction Guaranteed! <<

My personal commitment is the guarantee that you will gain invaluable information and be enlightened with fresh and proven ideas or you get a full refund. If you are not thoroughly convinced that the program is worth every penny of the modest investment you paid, just let me know by the end of the three days we have together and I'll promptly make arrangements to have a refund check sent or a credit made to your charge card.

See you in October at the Hotel del Coronado for one of the best educational and networking experiences you’ll get this year!

Come reach your full leadership potential at HDP 2005!

Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
Chair and Conference Owner

Stay informed and receive weekly HDP Previews

Join the High Tech High Touch Solutions mailing list
Email:

 Please visit us at www.hthts.com or www.helpdeskconference.com


Contact us with any questions: email hdp@hthts.com or call 425-398-9292.

 

Platinum Sponsor


Media Sponsors
& Associations

Association of Support Professionals

BenchmarkPortal.com

CRMAdvocate formerly RealMarket.com

ICMI / CMP Media


Vendor Sponsors

CompTIA

Contact Center World

Courion

Customer Service Group

FrontRange Solutions

Funk Software

Infra

Interactive Intelligence

STI Knowledge

Marval - Stroma

Oracle

Peregrine

Pink Elephant

SafeHarbor

Touchpaper


HDP Board Members


Ivy Meadors
Chair
High Tech High Touch Solutions

Mary Kay Wegner
Co-Chair
City of Redmond

Andy Reeves
VP of Technology
High Tech High Touch Solutions

Annie Reimer
Attendee Sales
High Tech High Touch Solutions

Bill Price
Key Contributor
Driva Solutions

Brad Worthley
Leadership Track Chair
Brad Worthley Intl.

Brenda Iniguez
ITIL Track Chair
Pink Elephant

Christine Cameron
Executive Assistant

High Tech High Touch Solutions

Daryl Covey
Operations
NEXRAD

Dave Stockwell
Audio Visual Technician
REI

Dru Phelps
People Track Chair
BenchmarkPortal

Lisa Prendergast
 Program Director

Pete McGarahan
Key Contributor
McGarahan and Assoc.

Zoe Stamolis
 
Vendor Sales
Parker Services

 

HDP 2005  |  HDP Previews  |  Events  |  Services  |  Resources  |  Newsletters
  Ivy's Slides  |  Suggested Reading  Testimonials  Animal Advocacy  |  Contact Us Home

Reach us at solutions4u@hthts.com or call 425-398-9292.

© Copyright 1999-2005,  High Tech High Touch Solutions, Inc. ™