Produced by Ivy Meadors, the team at High Tech High Touch Solutions and the indispensable HDPC Board members


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The Signature Customer Service and Support Professionals Conference


"Explore Your Options: Service Desks and Contact Centers come together to share and learn proven solutions."




"Described as one of the most unique & educational service and support conferences
in the world."



You should be part of this unique experience because you will leave with a fresh way of thinking.

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Ivy Meadors
Host and Producer
High Tech High Touch Solutions

Lisa Prendergast
VP, Conference Management
High Tech High Touch Solutions

Dave Stockwell
Co-chair and AV

Daryl Covey
Co-chair & Operations

Michael Callahan
Key Contributor

Judy Hogan
Key Contributor

Donna Holt
Help Desk Xlence

Rick Nichols

Key Contributor

Western Washington University

Ivor Meadors
Director of Sales
High Tech High Touch Solutions

Bill Price
Key Contributor
Driva Solutions

Seanna Sams
Key Contributor
Dept. of Social and Health Services



Designed exclusively for the Leaders of Help Desks,
Service Desks and Contact Centers

Click now to view detailed program.


This is one of your best opportunities in 2007 to learn from a distinctive line-up of respected names, industry experts and individuals from Fortune 500 companies with progressive Help Desks and Contact Centers. There are individual sessions offered here which alone will be worth the price of admission!

High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business by bringing together the top experts and sharing the most advanced and practical information on industry best practices.  Only with the intimacy fostered by our own relationship building can the very best presenters provide you with the very best educational experience. 

We are setting a new standard for educating the Help Desk industry in the 21st century by meaningfully enriching the traditional focus on the key aspects of people, process, and technology.

Service and support professionals, including industry experts, legends, vendors and practitioners, will come together October 22-24, 2007, at the spectacular Pointe South Mountain Resort in Phoenix, Arizona for the 9th Annual Conference for Help Desk Professionals. This is a gathering of peers from the user, training and vendor communities with a common interest in establishing advanced service and support environments, managing down costs, utilizing technology to its fullest and in doing so achieving increased customer satisfaction.

Each year our event brings updated conference formats, the highest scoring speakers from previous events, and numerous well thought-out networking opportunities.  We are adding even more in-depth and extended sessions, bringing you brand new content, delivering numerous handouts and templates, and including comprehensive working sessions.

In only three days you will learn:

  1. Practical, actionable information on strategy, vision, and execution to establish advanced help desks.

  2. How to manage change more effectively and create champions of change in your organizations.

  3. Business strategies for developing the collective skills of your team - exceeding your organization's standards for performance, productivity and efficiencies.

  4. Top leadership techniques to lead and empower your people. Learn ways to advance the skills of the team members.

  5. Hear how others successfully outsourced and or consolidated their support centers.

  6. How to implement VoIP in your organization or company and what considerations must be made to guarantee success.

  7. Confidence in the way to turn your help desk into a service desk learning time-tested lessons you can put into practice to achieve the same results now.

  8. How to forge effective relationships with those above, below and alongside of you.

  9. How to deliver the best results. Learn the proven best practices in service and support.

  10. Ways to deliver exceptional, high quality customer service.

  11. The key considerations to developing young leaders - Understanding the Millennials, Gen X and Boomers.

  12. Advanced uses of technology with small or no investment to more advanced options.

  13. The key components of ITIL - how to select and implement the best practices of ITIL in your own organization in practical, relevant terms.

  14. Master techniques to create valued services in your support groups.

  15. Learn techniques to reward and motivate your team on a shoestring budget.

  16. Deliver extraordinary customer service and offer self-service options to your customers.

  17. Hear success stories from leading organizations for effectively applying VoIP, identity management, mobile technology, knowledge management, change management, security measures and more.

What makes our event unique from other conference options in the industry:

  • Quality, quality, quality of material, speakers and overall educational learning experience.

  • Exclusive access to our speakers for one-on-one discussions or small group interactions.

  • Year after year, we hear many positive comments from attendees saying that our customer service exceeds all expectations. Penny DeVeira from the American Diabetes Association said we provided such individual and good service, she felt like she was given very personal and exclusive attention.

  • All speakers are screened and pre-qualified to ensure the material presented will include beneficial information. The speakers are highly qualified to deliver their presentations - know their material well and are skilled presenters.

  • Candid, interactive speakers who must qualify to be part of our program by stringent speaker requirements.

  • Cutting edge insights shared will deliver effective benchmarks you and your team will use to shape your Help Desk outcomes.

  • You will receive templates, handouts, and resource listings to take back to use in your own organizations.

  • All material is provided on a Flash Drive for ongoing access. There are no printed proceedings and unnecessary stuff to pack around.  Kevin Schmaltz from ACE Hardware said this idea was a "keeper".  He loves having the flash drive with all the material included.

  • The event is designed from the input of people in the industry who have identified the most critical content to establish advanced help desks and service portals.

  • New fresh material will be shared. Learn the ways to begin advancing your organization to deliver the highest level of proactive service.

We are shaking things up in the conference business! Big conferences offer one sort of experience but we find intimate sessions with an emphasis on building relationships go a lot further when you need to master the techniques to advance your service and support groups.

Our events are known worldwide for being highly interactive and for promoting intimate discussions, facilitating relationship building, and providing an educational forum to advance contact /call centers, help desks and service portals.

Everyone benefits from the knowledge of others. Our session leaders share innovative and proven solutions to give you immediate techniques, take-aways, and approaches to apply in your own group. The session leaders are available for individual discussions before and after their presentations.

Our speakers are handpicked and must meet very high standards to speak at our events. You invest time and money to go to a conference and we guarantee you will get a high return on this investment. Our speakers understand how crucial this is and the value of your time.

Delivering results – How much is this wisdom worth

With an incredible line-up of speakers, and high quality, content-rich sessions, loaded with fresh material it would make sense to ask thousands per seat.  But our mission is to bring you strategies and tactics for the lowest possible financial outlay for the most value. 

We want this conference to be open to anyone who is serious about success in the often-challenging world of providing service and support. That’s why High Tech High Touch Solutions is offering you an opportunity to attend for only $1495.00, if you register before July 20th, 2007.

Register your team today for this unparalleled opportunity to engage minds and spirits of your people and unleash their potential for delivering results the best way.  The 9th Annual Conference for Help Desk Professionals is one of the few chances you will get to sit down with so many who have successfully advanced their Help Desks to deliver exceptional service while managing costs effectively.

If you want to advance your Help Desk to truly become a Service Desk, experience high quality speakers and gain in-depth knowledge of our industry, attending the 9th Annual Conference for Help Desk Professionals will be the best investment you will make this year.  Will you be there? 

Reserve Your Seat Today at our Exclusive Event
There are a limited number of seats available!




Event Partners

Association of Support Professionals

Call Center School





Customer Service Group

DEMA Education

Driva Solutions

ePath Learning

FrontRange Solutions

Gold Systems

Government Customer Support Community of Practice

Hello Direct


Neighborhood and Worldwide Contact Center Professionals


Pathworks Software

Help Desk Northwest


Telework Coalition

Third Sky, Inc.



VoIP Institute



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