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The Signature Customer Service and Support Professionals Conference


"Explore Your Options: Service Desks and Contact Centers come together to share and learn proven solutions."




"Described as one of the most unique & educational service and support conferences
in the world."



You should be part of this unique experience because you will leave with a fresh way of thinking.

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Pointe South Mountain Resort

Exclusive and Inviting Guest Suites

Private waterpark for hotel guests only

Horseback Riding
at Sunset

Indulge your senses  Phantom Horse Spa

Relax at the Oasis Bar and Grill



Call the toll free reservation number at 877-800-4888 to make your hotel room reservations today.


Cradled at the base of the majestic South Mountain, the Four-Diamond Pointe South Mountain Resort features over 640 spacious suites with six unique dining experiences and award-winning recreational amenities such as golf, tennis, spa and over 60 miles of biking and horseback riding.

Be sure to visit the Oasis, Arizona’s ultimate water park adventure. Oasis was voted in the “Top Ten” by the Travel Channel. There is plenty of fun for everyone at the Pointe South Mountain Resort!

Visit the Pointe South Mountain Resort website to view the details of this beautiful property and the luxurious amenities they have to offer.

Click to see a virtual tour of the hotel and their facilities.

Details below on rates, travel, facilities and things to do at the resort.


Standard Reduced Room Rate:
Our special rate at the Pointe South Mountain Resort is $179 per night for a standard suite.

We have a limited number of rooms at this rate and they sell out quickly. Please call the toll free reservation number at 877-800-4888 to make your reservations today. Please be sure to mention you are with the Help Desk Professionals Conference when making your reservation to ensure you receive our special room rate.

Note: Room rates are quoted exclusive of applicable state and local taxes (which are currently 12.07%) or applicable service, or hotel specific fees (resort service fee of $12. per suite per night & housekeeping services ($2. per suite per night) in effect at the Hotel at the time of the meeting.

Government Rooms:
We have made arrangements with
Holiday Inn Express hotel about two miles from Pointe South Mountain Resort for a reduced rate of $103 plus tax for our Government attendees.  We only have ten rooms held for Sunday, Monday, and Tuesday. We have five rooms held on Saturday night.  A shuttle service will be provided to and from the hotels during the start and end of the main conference.

You MUST call into the hotel directly to reserve the rooms at the following phone number – 480-831-9800. If you call the central number or try to register online, you will not get the special rate. You MUST mention the Help Desk Professionals Conference Room Block to get this rate.

Transportation to and from the Pointe South Mountain Resort and the Sky Harbor Airport:
The Pointe South Mountain Resort is located 5 miles or 15 minutes away from the Sky Harbor Airport. The hotel recommends that you use Execucar service located right in the baggage claim area at the airport for transportation to the hotel. You simply pick up the Execucar phone located in the baggage claim area and a car will be sent to get you and bring you to the hotel. The one way flat rate for this service is $20 and may be split with a group. If you prefer to take a cab, the fare is roughly $20 one way.

Please note that taxi cabs are not regulated in Phoenix and you should discuss the fare with your cab driver prior to getting in the cab. Super Shuttle is also available for $14 per person one way. This is not a direct route and the shuttle may stop at other hotels before arriving at the Point South Mountain. If you are renting a car at the airport, you can find driving directions online. For your convenience, there is also an Enterprise Rental Car office close by to the hotel that will make arrangements to pick up and drop off your rental car at the hotel.

Amenities & Guest Services:

The Pointe South Mountain resort is committed to offering a healthy environment during your stay and is proud to announce that all of their suites are now smoke-free. As a guest of the Pointe South Mountain resort, you will enjoy the luxury and comfort of the all-suite accommodations. The suites provide you a relaxing retreat after a long day of learning and include bedrooms with private balcony / patio area, separate living rooms with queen sofa bed and an oversized work area with high-speed Internet access. To view the floor plans of the suites, click here.

Your resort fee will include: unlimited local phone calls, unlimited access for credit card, toll free and collect calls, high speed internet access, one daily in suite pot of coffee, the delivery on USA today newspaper to your suite (Monday-Friday), athletic club admittance (must be 16 years of age), tennis, volleyball and croquet court time, shuttle to Arizona Mills Mall, incoming / outgoing faxes and entrance to the Oasis Water Park – up to 4 people per suite. (Up to 2 additional guests will be admitted into The Oasis for a fee of $16 per person per night. Guests must be at least 48” in height to ride water slides)

Meeting Rooms:

Our primary meeting / general session room will be located in the Estrella/Hopi Room across from the West Registration Desk. Our break-out sessions will be held in the Diablo, Copper and Bisbee rooms also across from the West Registration Desk. The West Registration desk will be our central point for the entire conference. Stop by, ask questions – we are here to make your experience a positive and memorable one.

Our lunches and breakfasts will be located in the beautiful outdoor west terrace located adjacent to the West Registration Desk. It is very important for us to have all of our meeting space in close vicinity to one another. It helps to form a sense of HDPC community year after year by increasing our networking opportunities and affording more time together in the halls between sessions. It is also much easier on the feet!

Bring Your Family:

The resort has so much to offer both for meeting time and play time. We encourage you to bring your family and share this one of a kind luxurious and fun experience with the ones you love. The Pointe South Mountain Resort has something for everyone and for all ages!

Golf - Get into the "swing" of things at Phantom Horse Golf Club, Arizona’s premier destination for golf. Resort guests and golf club members will find the blend of traditional links with some of the best target golf in the Southwest, truly spectacular! The Resort’s golf course consists of a breathtaking six thousand plus par 71 and a stunning island green finishing hole.

Spa - Phantom Horse Spa is a luxury spa that provides personal therapeutic services that boost concentration and awareness while reducing stress, helping guests attain the ultimate balance. Whether it is a relaxing massage, cleansing body treatment or one of our many rejuvenating salon services, spa guests are sure to appreciate all services this leader among Arizona spas has to offer

Athletic Club – The Pointe South Mountain Resort features the Phantom Horse Athletic Club. Offering the latest in strength and cardiovascular training equipment, it’s no wonder that Pointe South Mountain Resort is one of the best resorts in Phoenix. Our 65,000 square foot facility includes:

  • More than 70 state-of-the-art cardio machines and strength training equipment.
  • More than 40 fitness classes per week
  • A separate free-weight room
  • 5 tennis courts
  • Outdoor basketball court
  • Heated lap pool
  • 15 spa treatment rooms.

If aerobics or yoga are more your speed, try one of our more than 40 exercise classes. The heath club offers a wide arrange of exercise classes. The variety of classes included step, pilates, and yoga in one of the most beautiful aerobic studios at an Arizona resort. Mountain bike rentals are also available for exploring South Mountain Preserve.

Horseback Riding – The Pointe South Mountain Resort is proud to partner with Koli at Pima Crossing stables to provide you with a safe and fun horseback riding experience. Guided tours vary by season. Call 602-438-9000 ext. 4142 for details and reservations.

Hiking and Biking - At over 16,000 acres, South Mountain Preserve often is referred to as the largest municipal park in the country. It boasts more than 60 miles of trails for hiking, horseback riding and mountain biking for all skill levels.

Mountain bikes are available for a fee through Phantom Horse Athletic Club. Or, if hiking is your passion, drop by the Athletic Club to pick up a map of trails within the Preserve. If you would like to take a guided hiking or mountain biking tour of the Preserve, call 602.438.9000, ext. 6484.

The Oasis - Pointe South Mountain Resort is proud to feature The Oasis. When most people see water in the desert, they are seeing a mirage, but in Phoenix when you see water, you are seeing The Oasis! Pointe South Mountain Resort is proud to feature The Oasis. Hotel guests can enjoy the water park that was voted in the Top 10 by the Travel Channel.

The Oasis is one of Arizona's, and one of the Nation's, largest resort water parks. No matter what your age, you'll have a great time at The Oasis. For hours of operation, click here to visit their website.

The resort's water park features:

  • Massive eight-story high Slide Canyon Tower featuring three thrilling water slides
  • Gigantic Oasis Wave Pool
  • Relaxing Zuni River
  • Wild Cat Springs for kids
  • 25-person Caliente Springs hot tub.

Register Today to Reserve Your Seat at our Exclusive Event

There really are only a limited number of seats available!

Weather conditions in Phoenix, Arizona in October

Daryl Covey from NEXRAD, with all their weather information, checked out the average conditions for Phoenix, Arizona for the HDPC dates from their latest 30-year records. For the dates we'll be there:

Average high temperature = 85 degrees F.

Average low temperature = 58 degrees F.

Average rainfall is .79 inches for the entire month of October.

Record high 102, record low 37

Record daily precipitation is one fourth to one half inch during October 22-24

Bottom line: BEAUTIFUL!






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