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behavioral information (top)

This website provides free personal and organizational development information. The site includes fee materials, theory guides, tips, tools, samples, templates, diagrams and a full menu. Abraham Maslow's Hierarchy of Needs motivational model is included here.



Years of painstaking research in behavioural psychology have enabled Paul Goldin to develop a sophisticated but remarkably easy to use computer program. By examining your individual color preferences, Colorgenics speedily reveals to you your underlying character traits, and also provides an incisive insight into your physical well-being.

ColorQuiz is a free five minute personality test based on decades of research by color psychologists around the world. There are no complicated questions to answer, you simply choose colors with a click of the mouse! Your test results are completely confidential and we do not keep the results. Take the test now.



CorporatePerspectives, Inc. helps our clients excel in creating learning environments which foster and continuously support the needs and values of all individuals internal and external to their organizations while effectively and efficiently meeting organizational objectives. We do this through an atmosphere of mutual respect, in the spirit of collaboration, and with the practice of integrity.


Workforce Management - Meyers Briggs

Article by Douglas P. Shuit.
At 60, Myers-Briggs is Still Sorting Out and Identifying People's Types. Demand for the venerable personality test remains strong, even though the world has changed.




  Lauderbaugh & Associates, Inc. JJ Lauderbaugh, CPCM, is an International speaker, trainer and certified consultant to management from Los Gatos, California. The programs and seminars offered by her organization focus on the management of customer relations which include empowerment, coaching, teamwork, telecommunication for inbound and outbound call centers, telemarketing, cross-selling and up-selling, verbal and non-verbal communication, front line customer care, corporate image and projecting professionalism through the service culture.  
 STAFFING (top)  
  Workforce Management Human resource information covering human resource legal issues, human resource benchmarks, human resource benefits, human resource development, and human resource recruiting. Includes human resource staffing for human resource professionals.  

Visitor Information

“Learn how to revolutionize your business by successfully turning your call centers, service desks, and help desks into strategic corporate assets, using proven success principles and tools.”

This list of resources is provided in the interest of sharing information with the contact center and help desk communities of practice.

Each category includes weblinks to a variety of different resources relative to the specific area of notation including software, white papers, articles, books, tapes and CDs/DVDs, consultants, professional services firms, and other similar resources that will contribute to your area of interest.

Our goal is to provide the most comprehensive list possible. There are many websites that provide lists of resources for our industry. Our list contains many of those listings, as well as non-traditional resources not listed in other websites.

We invite and encourage you to submit resources to include in this list that will help others in their service and support efforts. Simply email us at to share your suggestions. We appreciate a link exchange and a short note included in your newsletter to market our site. We will provide the text.

Disclaimer: This website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in these lists does not imply a recommendation. Sources are intended to provide a resource that may contribute to your work efforts, or personal and professional development.


Disclaimer Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation.  Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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