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  Call Center Magazine Buyers Guide Online industry buying guide. Telephony buyers guides.  
  Call Centr Software Technology for call centers.  
  eWeek Call Center Buyers Guide Our comprehensive database of call center solutions includes everything from call center-specific software to enterprise VOIP and thin client computing products. Plus, with our accessible and practical search options, you’ll find the call center management products you need quickly and easily.  




Axios Systems provides ITIL® based Help Desk and IT Service Management solutions to meet our customers' needs.

Our core solution, assyst, offers our customers a consolidated approach to ITIL and IT Service Management through the fusion of all ITIL processes in an out-of-the-box ITIL based ITSM application.

assyst, the original ITIL IT Service Management software solution.



We're in the business of IT management software. Indeed, we have a clear vision of how organizations can manage complex IT environments across the enterprise to realize the full power of technology to drive business.

We believe that systems, processes and people should work in sync, securely supporting an organization's goals. We unify systems, processes and people. Our unparalleled range of software and decades of expertise simplify the complex.


BMC Solutions (Remedy and Magic)

BMC provides IT with the solutions it needs to drive business value through better management of technology and IT processes.  BMC Software is the provider of Remedy and Magic Solutions.


Epicor (Clientelle)

Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional service automation (PSA) software solutions to midmarket companies and divisions of the Global 1000.

Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage.

Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low


FrontRange (Heat)

Founded in 1989, FrontRange Solutions (FRS) develops software and services that allow organizations to deliver extraordinary customer relationships. Since its inception, the company has focused on solutions tailored specifically to the mid-market, and today it is the undisputed leader with more than one million users and a marquee client list.


HP / Peregrine



Infra Corporation develops a 100% web architected solution – infraEnterprise - to automate IT Service Management processes in enterprise organizations.

infraEnterprise is independently verified to the highest level of ITIL compatibility for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.

With a proven track record of implementation success in global enterprises across an international client base, infraEnterprise delivers the best upfront and ongoing value for comparative depth of functionality



IT Business Management The Touchpaper ITBM suite provides a powerful, strategic tool that aligns IT and customer service with an organization's business and operational goals to deliver growth and enhanced customer, citizen and employee value.


 CRM (top)


Pivotal Corporation, is a leading CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services.

Pivotal delivers software and services that are designed to produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,800 companies around the world have licensed Pivotal including: Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application platform and additional capabilities in contact centers, partner management and interactive selling.



Onyx Software Corporation is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise. Onyx provides flexible CRM solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer relationship management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue.

Onyx serves more than 1300 customers in a variety of industries. We offer unique expertise and have a history of success in the financial services, health care, contact center, high tech and local government markets.    

 Knowledge Management (top)



Loads of information on this site: Developing leading edge thinking and practice on contemporary business, technology, and knowledge management issues to facilitate organizational and individual performance, success, and fulfillment.


Gurteen Knowledge Website

Everything on this site is open and you do not need to be a member to access any part of the site or to subscribe to any of the services provided. The Gurteen Knowledge Community is a global learning community of over 12,000 people in 138 countries across the world.

The community is for people who are committed to making a difference: people who wish to share and learn from each other and who strive to see the world differently, think differently and act differently. Membership is free. The main themes of this site are knowledge management, learning, creativity, innovation and personal development. The site contains over 4,000 pages of material on books, people, other websites, weblogs, articles, events, courses, quotations and much more

  KnowledgeBroker, Inc. KnowledgeBroker licenses one of the largest KnowledgeBases of prepackaged Computer Support Solutions for Help Desk Technicians and End user self help. Our knowledge-based support products and services save time, reduce costs, and increase the efficiency of Computer suppport.  

RightNow Technologies

From marketing automation software to customer service software to business intelligence software, RightNow has the award-winning solutions you need to improve the customer experience all the way around.

RightNow (NASDAQ: RNOW) is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,700 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win-on-service strategy becomes a business imperative, Customer Experience Management solutions have become essential for business success.

Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.


 Mobilization (top)



Aeroprise eliminates the "problem resolution gap" that exists between deskbound applications and mobile employees. Here’s how: enabling employees to define what they need when mobile empowers them to control their own mobile experience. In the words of one Aeroprise administrator: "before Aeroprise, I could only ever satisfy 40% of my users’ needs. Now, that number is up to 80 or 90% because Aeroprise helps them all become power users without any additional effort from me."

A second key element is that no programming is required for installation or maintenance. Aeroprise is installable by customers, eliminating the need for consulting services and resulting in a lower total cost of ownership. The products also provide features to ensure end to end secure connectivity and introduces "VPN-Level" security enabling seamless two-way mobile connectivity.

To date, the wireless industry has been plagued by over-emphasis on devices, networks, and access to data. Aeroprise introduces a paradigm shift by focusing completely on providing solutions to acute business problems and by providing useful and usable productivity tools that drive adoption and frequent use.


 Telephony (top)


Visitor Information

“Learn how to revolutionize your business by successfully turning your call centers, service desks, and help desks into strategic corporate assets, using proven success principles and tools.”

This list of resources is provided in the interest of sharing information with the contact center and help desk communities of practice.

Each category includes weblinks to a variety of different resources relative to the specific area of notation including software, white papers, articles, books, tapes and CDs/DVDs, consultants, professional services firms, and other similar resources that will contribute to your area of interest.

Our goal is to provide the most comprehensive list possible. There are many websites that provide lists of resources for our industry. Our list contains many of those listings, as well as non-traditional resources not listed in other websites.

We invite and encourage you to submit resources to include in this list that will help others in their service and support efforts. Simply email us at to share your suggestions. We appreciate a link exchange and a short note included in your newsletter to market our site. We will provide the text.

Disclaimer: This website contains links to sites on the Internet, which are owned and operated by third parties. High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site. A resource included in these lists does not imply a recommendation. Sources are intended to provide a resource that may contribute to your work efforts, or personal and professional development.


Disclaimer Our website contains links to sites on the Internet, which are owned and operated by third parties.  High Tech High Touch Solutions, Inc.™ is not responsible for the content of any such third-party site.  A resource included in our lists does not imply a recommendation.  Sources are simply intended to provide a resource that may contribute to your work efforts, or personal and professional development.

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