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Nominate your Customer Service
and Support Group for the The Government Customer Support Excellence Awards recognizes public sector help desks, contact centers, and other types of customer portals at all levels of Government. All Government contact centers and other customer portals, both internal and external, are eligible and invited to enter, and there is no cost to do so. The nomination process is designed to be simple and user-friendly. Categories: Teamwork Excellence, Technical Excellence, Customer Focus Excellence, and Overall Excellence Winners will be announced at the Government Customer Support Conference 2009 and invited to share their lessons learned in effective public sector customer support in the GCS 2010 program. To nominate your Government contact center, email all of the following information to Daryl.L.Covey@NOAA.GOV and GCS@HTHTS.COM no later than December 1st, 2008.
The narrative for Item 5.b. is the most important part of your application, because it describes your successes and results. You should consider including, if applicable,
NOTE: The most common shortfall noted in nominations from past years has been the failure to adequately describe and substantiate resulting positive impacts on staff and/or customers. The Government Customer Support Excellence Awards are presented on behalf of the Government Customer Support Community of Practice [see www.fedhelpdesk.osf.noaa.gov] for the sole purpose of fostering the sharing and implementation of effective practices in the support of Government's customers, both internal and external. Winners and other finalists are selected by a panel of judges representing both public and private sectors for the categories of teamwork excellence, technical excellence, customer focus excellence, and overall excellence. Any questions related to these awards should be directed to the email addresses above. * "Technical Excellence" here can refer to either your application of customer support technology or your technical expertise related to the technology or service which you support or the structure and effectiveness of the processes used to support your customers.
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