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EVENT OVERVIEW
The ONLY Conference
Designed Specifically for Contact Centers, Call Centers, Service Desks, Help Desk, and Web Service Portals High Tech High Touch Solutions offers comprehensive customer support conferences and expos. Our goal is to revolutionize the service and support business by sharing a wealth of valuable information on industry best practices relative to people, process, information, and technology through educational forums, with online communications and by facilitating networking in our industry.To All Who Serve Customers in Government: The challenges and expectations of what we do have never been greater, whether it’s answering county phones or delivering multi-channel support to millions for a Federal agency. Our call centers, help desks, web portals, and other customer portals at all levels of Government are more visible and strategic today than ever before. Yet for almost all of us it’s also crunch time, with administration transitions and tight budgets dominating our environment. We all need better skills for coping with today’s challenges and creating tomorrow’s opportunities in customer service – doing more with less, making the business case for service to customers, balancing effectiveness with efficiency, reaching effectively across contact channels, and much more. Soon many of us will come together in beautiful Alexandria, Virginia to address this need, learning from experts and each other alike the practices and approaches to smartly master today’s challenges and navigate tomorrow’s directions in supporting all customers of Government, both internal and external. Our eighth annual Government Customer Support Conference program for 2009 is thoughtfully designed to provide you the knowledge and skills, both strategic and tactical, that you need daily in your unique support environment. Each year at GCS we bring together people like you who manage and deliver customer support at Federal, state, and local levels to learn from experts. But GCS is much more than the sessions. It’s the networking which we foster across all levels of government as an integral part of the GCS experience that makes it so very special. I call it “Synergy to serve.” I hope you’ll plan to join me for the eighth annual Government Customer Support Conference program next May 4-6 in beautiful Alexandria, Virginia. This unique learning experience is all about YOU and what you do! Sincerely, Daryl Covey Date and Location
May
4-6, 2009 OverviewLeaders of help desks, call centers, web service portals, and other touch points for Government's internal and external customers come together yearly at the 8th Annual Government Customer Support Conference and Expo (GCSC) to learn, share, and synergize as a community of practice! The Annual Government Customer Support Conference and Expo delivers unprecedented educational opportunities for all levels of service and support government professionals. The mission is to significantly contribute to your goals to establish advanced federal, state and local government service and support centers and service portals. What to Expect
What You Will Learn
What you won't learn: "More of the same old stuff" Why You and Your Colleagues Should Attend
Who Should AttendPrimary job titles extending across personnel and management at all levels of Government responsible for customer service and support, include:
What Makes This Event Unique
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Conference Chair: Daryl Covey NEXRAD |
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